| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020110927068 | ticket-202011091036 | 2020/11/9 19:53:41 | 7*24*NCD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110935140 | ticket-202011091036 | 2020/11/9 19:53:44 | 5*8*NBD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110948513 | ticket-202011091036 | 2020/11/9 19:53:48 | 5*8*NBD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110985452 | ticket-202011091036 | 2020/11/9 19:53:55 | 7*24*NCD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110985716 | ticket-202011091036 | 2020/11/9 19:54:00 | 5*8*NBD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110929300 | ticket-202011091036 | 2020/11/9 19:54:03 | 5*8*NBD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110984028 | ticket-202011091036 | EGZLC-201109-005 | 2020/11/9 19:54:10 | 1910000455526 | 210231A2KLX167000687 | 210231A2KLX209000206 | 5*8*NBD | 2020/11/10 8:05:00 | 2020/11/10 10:30:00 | 陈锦龙 | 滴滴模块更换，申请RMA | |||||
| 2020110904191 | ticket-202011091036 | 2020/11/9 19:54:14 | 5*8*NBD | 滴滴模块更换，申请RMA | ||||||||||||
| 2020110987756 | ticket-202011091036 | EGZLC-201109-004 | 2020/11/9 19:54:18 | 210231A2KLX164000342 | 7*24*NCD | 陈锦龙 | 滴滴模块更换，申请RMA | |||||||||
| 2020110904754 | ticket-202011091036 | EGZLC-201109-003 | 2020/11/9 19:54:21 | 210231A2KLX164000623 | 7*24*NCD | 陈锦龙 | 滴滴模块更换，申请RMA | |||||||||
| 2020111062609 | ticket-202011091068 | EGZLC-201110-001 | 2020/11/10 12:17:40 | 1910000455486 | G20231A9V9040308 | G20231A9V90601TN | 5*8*NBD | 2020/11/10 14:15:00 | 2020/11/11 11:00:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块G20231A9V9040308故障申请,麻烦RMA | |||||
| 2020111048826 | ticket-202011090404 | ESZLC-201110-001 | 2020/11/10 12:35:46 | 1910000165632 | 210231A2KLX164002364 | 210231A2KLX2090000GD | 7*24*NCD | 2020/11/10 17:12:00 | 2020/11/10 21:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002364故障申请,麻烦RMA | |||||
| 2020111040369 | ticket-202011090422 | ESHLC-201110-001 | 2020/11/10 12:54:36 | 1910000191762 | 210231A0A8X164000423 | 210231A0A8X15A000314 | 7*24*NCD | 2020/11/10 13:24:00 | 2020/11/11 9:08:00 | 钱轶翔 | [腾讯RMA申请]网络设备接口模块210231A0A8X164000423故障申请,麻烦RMA | |||||
| 2020111048957 | ticket-202011080266 | EGZLC-201110-002 | 2020/11/10 13:58:16 | 1910000455478 | 210231A5LLN18400017J | 210231A5LLX20A0004F6 | 7*24*NCD | 2020/11/10 14:15:00 | 2020/11/11 9:42:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400017J故障申请,麻烦RMA | |||||
| 2020111023089 | ticket-202011090576 | EHKGLC-201111-001 | 2020/11/10 14:41:10 | 201111992 | 210231A1LNH136000097 | 210231A1LNH145000107 | 7*24*NCD | 2020/11/11 17:01:00 | 2020/11/12 10:21:00 | 香港-EQX葵涌-HK2 | 板卡故障，麻烦发起rma。 |