| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025051610704703-1 | 20250508003250 | ESZLC-250516-001 | 2025/5/16 14:47:02 | 1310000142325 | 219801A63P624AV00056 | 219801A63P6251V000NV | 5*8*24CD | 2025/5/16 16:00:22 | 2025/5/16 15:21:30 | 2025/5/19 8:28:00 | v_ijlchen(陈锦龙) | [腾讯返修申请]交换机H84002410090029F故障申请,请处理。 | ||||
| 2025051610705584-1 | 20250516003561 | ESHLC-250516-008 | 2025/5/16 20:35:37 | KY4000724452189 | 210235A2NWP2130001XF | 219801A3456253V0003G | 5*8*NBD | 2025/5/17 18:00:20 | 2025/5/17 17:18:29 | 2025/5/19 14:53:06 | v_ihrxu(徐海荣) | [腾讯RMA申请]交换机210235A2NWP2130001XF故障申请,请处理。 | ||||
| 2025051910707548-1 | 20250516003211 | ESJLC-250519-005 | 2025/5/19 11:26:44 | 1810000140170 | 219803A00Q6239V000CD | 210231A0QMH2510H0573 | 5*8*NBD | 2025/5/19 14:00:46 | 2025/5/19 13:41:09 | 2025/5/20 11:48:00 | v_zewzhang(张泽炜) | [腾讯RMA申请]网络设备电源219803A00Q6239V000CD故障申请,请处理。 | ||||
| 2025051910707698-1 | 20250519003417 | ECQLC-250519-001 | 2025/5/19 12:15:23 | KY4000725481671 | 210235A2NWP211000072 | 219801A3456253V0003D | 5*8*NBD | 2025/5/19 14:00:46 | 2025/5/19 13:43:57 | 2025/5/20 14:33:12 | v_izqzuo(左志琴) | [腾讯RMA申请]交换机210235A2NWP211000072故障申请,请处理。 | ||||
| 2025052010709161-1 | 20250517004556 | ESZLC-250520-001 | 2025/5/20 8:46:27 | KY4000726470088 | 210235A2NWP20B0000D1 | 219801A3456253V0003J | 5*8*NBD | 2025/5/20 20:02:58 | 2025/5/20 19:27:01 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20B0000D1故障申请,请处理。 | |||||
| 2025052010710148-1 | 20250519003412 | ESZLC-250520-002 | 2025/5/20 14:23:28 | 1310000142338 | 219803A1MT624CV002N5 | 219803A1MR6248V0001R | 5*8*24CD | 2025/5/20 15:00:24 | 2025/5/20 14:48:27 | 2025/5/21 11:13:00 | v_iffeichen(陈飞) | [腾讯DOA申请]网络设备电源R598A7M102447故障申请,请处理。 | ||||
| 2025041010648749-1 | 20250520004311 | EJNLC-250514-001 | 2025/5/20 17:30:14 | 5312002668 | 210231A4PTH187000345 | 210231A4PTB229000004 | 7*24*4 | 2025/5/14 11:25:38 | 2025/5/14 13:30:00 | v_imqyu(于明起) | [腾讯RMA申请]网络设备板卡210231A4PTH187000345故障申请,请处理。 |