| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025050810689987-1 | 20250507001965 | 2025/5/8 9:39:47 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH213000136故障申请,请处理。 | ||||||||||||
| 2025050810690024-1 | 20250506001455 | ENJLC-250508-001 | 2025/5/8 9:48:57 | 123957517 | 219801A63P6247V0001N | 219801A63P6251V000LS | 5*8*24CD | 2025/5/8 19:01:26 | 2025/5/8 18:37:00 | 2025/5/9 13:30:00 | v_ixcxiang(项行超) | [腾讯返修申请]交换机H84002407140195F故障申请,请处理。 | ||||
| 2025050810690775-1 | 20250504002101 | EGZLC-250508-002 | 2025/5/8 14:16:58 | KY4000717335415 | 210235A2NVH20B000017 | 219801A343624AV00007 | 5*8*NBD | 2025/5/8 18:01:07 | 2025/5/8 17:41:12 | 2025/5/9 16:22:34 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NVH20B000017故障申请,请处理。 | ||||
| 2025050810691589-1 | 20250508002912 | 2025/5/8 18:51:44 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN1940000NS故障申请,请处理。 | ||||||||||||
| 2025050810691670-1 | 20250502002805 | 2025/5/8 20:23:20 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PTB217000201故障申请,请处理。 | ||||||||||||
| 2025050910691907-1 | 20250502002407 | 2025/5/9 9:06:30 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A5CGH19B000060故障申请,请处理。 | ||||||||||||
| 2025050910692012-1 | 20250508004916 | ENJLC-250509-002 | 2025/5/9 9:40:15 | KY4000767364421 | 210235A2NWP2130000W8 | 219801A3456253V0003Q | 5*8*NBD | 2025/5/9 20:02:57 | 2025/5/9 19:25:04 | 2025/5/12 10:38:47 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP2130000W8故障申请,请处理。 | ||||
| 2025050910693680-1 | 20250509004303 | ENJLC-250513-004 | 2025/5/9 18:22:02 | SF1545849591308 | 210231ABV2H207000059 | 210231ABV2P215000006 | 7*24*NCD | 2025/5/13 18:01:22 | 2025/5/13 17:44:50 | 2025/5/14 13:49:08 | v_ippzhang(张萍) | [腾讯RMA申请]网络设备板卡210231ABV2H207000059故障申请,请处理。 | ||||
| 2025051310697764-1 | 20250509005515 | 2025/5/13 10:13:40 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PTH192000113故障申请,请处理。 | ||||||||||||
| 2025051310698411-1 | 20250511003943 | EGZLC-250513-002 | 2025/5/13 14:18:52 | 1310000158296 | 210231A0A8X2510C70WG | 210231A0A8X21A0001KP | 7*24软件服务 | 2025/5/13 16:01:07 | 2025/5/13 15:08:44 | 2025/5/14 10:26:00 | v_iqslliu(刘奇盛) | [腾讯DOA申请]网络设备接口模块210231A0A8X2510C70WG故障申请,请处理。 | ||||
| 2025051310698511-1 | 20250511002448 | EGZLC-250513-003 | 2025/5/13 14:45:05 | KY4000780420736 | 210235A2NWP20C0000YW | 219801A3456253V00004 | 5*8*NBD | 2025/5/13 20:01:58 | 2025/5/13 19:00:57 | 2025/5/14 14:37:58 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NWP20C0000YW故障申请,请处理。 | ||||
| 2025051310698692-1 | 20250509004339 | ESJLC-250513-001 | 2025/5/13 15:25:37 | 1810000140185 | GG0231AJHU4300PD | GG0231AJHU4300LX | 7*24软件服务 | 2025/5/13 16:01:07 | 2025/5/13 15:56:37 | 2025/5/15 8:41:00 | v_igjhe(何国娟) | [腾讯DOA申请]网络设备接口模块GG0231AJHU4300PD故障申请,请处理。 | ||||
| 2025051310699077-1 | 20250513003043 | ENJLC-250521-007 | 2025/5/13 17:03:20 | SF3181356762747 | 210231A2USH2140C000N | 210231A4PSB207000006 | 7*24*NCD | 2025/5/21 18:12:31 | 2025/5/21 17:46:14 | v_iykqou(欧阳孔取) | [腾讯RMA申请]网络设备板卡210231A2USH2140C000N故障申请,请处理。 | |||||
| 2025051410699830-1 | 20250512002151 | EGZLC-250514-001 | 2025/5/14 10:15:17 | 1310000158309 | 219801A63P6249V000HS | 219801A63P6252V0008J | 5*8*24CD | 2025/5/14 16:00:58 | 2025/5/14 13:09:29 | 2025/5/15 18:00:00 | v_izzxu(徐展楠) | [腾讯返修申请]交换机H84002409140133F故障申请,请处理。 | ||||
| 2025051410701032-1 | 20250514003791 | ESZLC-250514-003 | 2025/5/14 16:43:45 | KY4000791465613 | 210235A2NWP20A000046 | 219801A3456253V00037 | 5*8*NBD | 2025/5/14 20:00:58 | 2025/5/14 19:12:55 | 2025/5/15 11:13:54 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20A000046故障申请,请处理。 |