| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025042810678840-1 | 20250428004309 | ESZLC-250515-001 | 2025/4/28 14:42:37 | KY4000782449533 | 210235A2NWP2130000VF | 219801A3456254V0000D | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:28 | 2025/5/16 16:27:34 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP2130000VF故障申请,请处理。 | ||||
| 2025042810679150-1 | 20250428004699 | ENJLC-250428-002 | 2025/4/28 15:49:13 | SF1545849591292 | 210231A6NEX24A0C70Y5 | 210231A6NEX24A0C7008 | 7*24*NCD | 2025/4/28 19:00:58 | 2025/4/28 18:23:31 | 2025/4/29 15:23:48 | v_njchyliu(刘春瑶) | [腾讯RMA申请]网络设备线缆210231A6NEX24A0C70Y5故障申请,请处理。 | ||||
| 2025042910681868-1 | 20250429006190 | ENJLC-250429-001 | 2025/4/29 22:15:10 | KY4000722347781 | 210231A6NEX24B0C70N2 | 210231A6NEX2520C7026 | 7*24*NCD | 2025/4/30 19:01:52 | 2025/4/30 18:16:46 | 2025/5/6 15:12:50 | v_njchyliu(刘春瑶) | [腾讯RMA申请]网络设备线缆210231A6NEX24B0C70N2故障申请,请处理。 | ||||
| 2025043010683391-1 | 20250430004859 | EGZLC-250430-003 | 2025/4/30 18:13:28 | 1310000158197 | 210231A0A8X2510C71MM | 210231A0A8N18400010S | 7*24软件服务 | 2025/5/2 12:00:27 | 2025/4/30 20:25:00 | 2025/5/6 9:50:00 | v_iqslliu(刘奇盛) | [腾讯DOA申请]网络设备接口模块210231A0A8X2510C71MM故障申请,请处理。 | ||||
| 2025050110683646-1 | 20250428004368 | ENJLC-250501-001 | 2025/5/1 10:34:58 | SF1545849590994 | 219803A1MT624BV00151 | 219803A1MR6249V00012 | 5*8*24CD | 2025/5/2 0:00:14 | 2025/5/1 23:12:42 | 2025/5/12 15:44:13 | v_njchyliu(刘春瑶) | [腾讯返修申请]网络设备电源R598A7G101141故障申请,请处理。 | ||||
| 2025050210684085-1 | 20250501005047 | ESHLC-250502-001 | 2025/5/2 11:19:51 | KY4000733302401 | 210235A2NWP20C0000BP | 219801A3456254V0005G | 5*8*NBD | 2025/5/2 18:00:07 | 2025/5/2 17:31:50 | 2025/5/6 13:44:07 | v_iljzhang(张黎洁) | [腾讯RMA申请]交换机210235A2NWP20C0000BP故障申请,请处理。 | ||||
| 2025050210684108-1 | 20250502002444 | ESHLC-250502-002 | 2025/5/2 12:04:30 | KY4000733302380 | 210235A2NWP209000013 | 219801A3456254V00058 | 5*8*NBD | 2025/5/2 18:00:07 | 2025/5/2 17:32:02 | 2025/5/6 9:28:44 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NWP209000013故障申请,请处理。 | ||||
| 2025050410684639-1 | 20250503001676 | ETJLC-250504-001 | 2025/5/4 2:52:38 | SF3165734843565 | 210235A2NWP211000093 | 219801A3456251V0000H | 5*8*NBD | 2025/5/4 16:00:34 | 2025/5/4 15:41:00 | 2025/5/6 9:45:17 | v_iwliu(刘伟) | [腾讯RMA申请]交换机210235A2NWP211000093故障申请,请处理。 | ||||
| 2025050410684640-1 | 20250501003638 | EGZLC-250513-001 | 2025/5/4 2:56:14 | KY4000770476026 | 210231A4PQH2210CG0DX | 210231A4PQH2410HG006 | 7*24*NCD | 2025/5/13 16:01:07 | 2025/5/13 15:35:02 | 2025/5/14 10:43:30 | v_icbwei(韦朝彬) | [腾讯RMA申请]网络设备板卡210231A4PQH2210CG0DX故障申请,请处理。 | ||||
| 2025050410684704-1 | 20250504001567 | EGZLC-250515-008 | 2025/5/4 10:39:58 | SF3168953965350 | 210235A2NWP213000174 | 219801A3456253V0002J | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:33 | 2025/5/19 11:15:34 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP213000174故障申请,请处理。 | ||||
| 2025050410684897-1 | 20250501003555 | EGZLC-250515-007 | 2025/5/4 17:26:34 | SF3184316202693 | 210235A2NVH213000056 | 219801A343624AV00002 | 5*8*NBD | 2025/5/15 18:01:03 | 2025/5/15 17:40:47 | 2025/5/16 16:45:20 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NVH213000056故障申请,请处理。 | ||||
| 2025050610687262-1 | 20250506001537 | 2025/5/6 17:14:12 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH207000678故障申请,请处理。 | ||||||||||||
| 2025050710687643-1 | 20250507001715 | ENJLC-250507-006 | 2025/5/7 0:42:23 | SF1545849591016 | 210231A6NEX2450C70YY | 210231A6NEN20C000001 | 7*24*NCD | 2025/5/7 1:00:42 | 2025/5/7 0:58:57 | 2025/5/7 17:20:21 | v_njchyliu(刘春瑶) | [腾讯RMA申请]网络设备线缆210231A6NEX2450C70YY故障申请,请处理。 | ||||
| 2025050710689347-1 | 20250414002663 | EGZLC-250507-002 | 2025/5/7 17:01:43 | 1310000158233 | 219801A63N6249V0002K | 219801A63N6247V0003K | 5*8*24CD | 2025/5/8 11:00:45 | 2025/5/8 9:56:19 | 2025/5/12 14:10:00 | v_jinkliang(梁锦槺) | [腾讯返修申请]交换机H94002409120033F故障申请,请处理。 | ||||
| 2025050810689818-1 | 20250503002174 | ESZLC-250508-001 | 2025/5/8 8:40:59 | KY4000782449533 | 210235A2NWP20B00002M | 219801A3456253V0003R | 5*8*NBD | 2025/5/15 20:13:03 | 2025/5/15 19:31:28 | 2025/5/16 16:27:34 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20B00002M故障申请,请处理。 |