| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020110495953 | ticket-202011021554 | EHKGLC-201104-001 | 2020/11/4 15:59:15 | 201104826 | 210231A2KLX1860009WJ | 210231A2KLX19A00034X | 7*24*NCD | 2020/11/4 16:56:00 | 2020/11/5 15:55:00 | 香港-盈科沙田 | 开光模块RMA | |||||
| 2020110482698 | ticket-202011031116 | ESHLC-201104-012 | 2020/11/4 17:02:18 | 1910000191950 | 210231A2KLX19A00016Y | 210231A2KLX2090000J7 | 7*24软件服务 | 2020/11/4 17:33:00 | 2020/11/6 8:48:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX19A00016Y故障申请,麻烦RMA | |||||
| 2020110494274 | ticket-202011040118 | EBJLC-201104-005 | 2020/11/4 17:42:01 | 1810000051082 | 210231A2KLX167002085 | 210231A2KLN20900000L | 5*8*NBD | 2020/11/4 17:55:00 | 2020/11/5 15:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002085故障申请,麻烦RMA | |||||
| 2020110544295 | ticket-202010250478 | EGZLC-201105-001 | 2020/11/5 14:13:14 | 1910000454879 | G20231A9V90507K6 | G20231A9V906010J | 5*8*NBD | 2020/11/5 14:29:00 | 2020/11/6 12:01:00 | 陈锦标 | [腾讯RMA申请]网络设备接口模块G20231A9V90507K6故障申请,麻烦RMA | |||||
| 2020110505492 | ticket-202011050364 | EBJLC-201105-006 | 2020/11/5 14:25:21 | 1810000051084 | 210231A2KLX167002867 | 210231A2KLN20900000R | 5*8*NBD | 2020/11/5 15:24:00 | 2020/11/6 14:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002867故障申请,麻烦RMA | |||||
| 2020110555934 | ticket-202011050790 | ESHLC-201105-010 | 2020/11/5 15:41:31 | 80062870567 | 210231AEW9H209000074 | 210231AEW9H209000062 | 5*8*NBD | 2020/11/5 16:43:00 | 2020/11/9 10:37:00 | 张锦丽 | 申请RMA，坏件SN：210231AEW9H209000074 | |||||
| 2020110575252 | ticket-202011050568 | ESZLC-201105-006 | 2020/11/5 17:00:43 | 1910000165526 | 210231A5LLX2040000VW | 210231A5LLX20600040B | 7*24*NCD | 2020/11/5 17:15:00 | 2020/11/6 11:12:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX2040000VW故障申请,麻烦RMA | |||||
| 2020110502077 | ticket-202011040294 | ESZLC-201105-007 | 2020/11/5 17:47:31 | 1910000165542 | 210231A5LLX2060002H4 | 210231A5LLX19C00005L | 7*24*NCD | 2020/11/5 18:03:00 | 2020/11/6 9:37:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060002H4故障申请,麻烦RMA | |||||
| 2020110671736 | ticket-202011060108 | EGZLC-201106-001 | 2020/11/6 11:14:49 | 80063075105 | G20231A9V90403GX | G20231A9V90600M9 | 5*8*NBD | 2020/11/6 19:26:00 | 2020/11/9 17:53:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块G20231A9V90403GX故障申请,麻烦RMA | |||||
| 2020110601716 | ticket-202011010210 | ESHLC-201106-008 | 2020/11/6 14:46:28 | 1910000191844 | 210231A5LLN1840000G0 | 210231A5LLX20600040J | 7*24*NCD | 2020/11/6 15:22:00 | 2020/11/9 9:20:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840000G0故障申请,麻烦RMA | |||||
| 2020110605381 | ticket-202011051364 | ENJLC-201106-002 | 2020/11/6 14:50:21 | SF1103414983895 | 210231A5LLX2080002HB | 210231A5LLX2060000XD | 7*24*NCD | 2020/11/6 15:29:00 | 2020/11/7 9:20:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080002HB故障申请,麻烦RMA | |||||
| 2020110986936 | ticket-202011060856 | ECDLC-201109-001 | 2020/11/9 9:07:33 | 117815639 | 210231A2KLX166003843 | 210231A2KLX206000HKV | 5*8*NBD | 2020/11/9 10:15:00 | 2020/11/10 15:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003843故障申请,麻烦RMA | |||||
| 2020110937363 | ticket-202011060384 | ESZLC-201109-001 | 2020/11/9 10:40:21 | 1910000165592 | 210231A2KLX164001156 | 210231A2KLX2090001WD | 7*24*NCD | 2020/11/9 10:59:00 | 2020/11/9 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001156故障申请,麻烦RMA | |||||
| 2020110900161 | ticket-202011080462 | ECQLC-201109-001 | 2020/11/9 10:48:05 | 114961205 | 210231A4UFN18500004R | 210231A4UFX2060004MZ | 7*24*NCD | 2020/11/9 11:24:00 | 2020/11/10 10:35:00 | 周馨 | 麻烦rma | |||||
| 2020110999401 | ticket-202011061032 | ESHLC-201109-002 | 2020/11/9 12:34:27 | 1910000191704 | 210231A0A8X164000430 | 210231A0A8N17C000224 | 7*24*NCD | 2020/11/9 13:17:00 | 2020/11/10 8:51:00 | 钱轶翔 | [腾讯RMA申请]网络设备接口模块210231A0A8X164000430故障申请,麻烦RMA |