| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025041210651300-1 | 20250411003573 | EGZLC-250412-001 | 2025/4/12 3:52:24 | 1310000089946 | 210231A4PQP22300G020 | 210231A4PQH2360HG00R | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/12 5:10:59 | 2025/4/13 10:37:00 | v_icbwei(韦朝彬) | [腾讯RMA申请]网络设备板卡210231A4PQP22300G020故障申请,请处理。 | ||||
| 2025041510654653-1 | 20250410002250 | ESZLC-250415-001 | 2025/4/15 4:58:26 | SF3167447068164 | 210235A2NWP20A00008G | 219801A3456252V0000K | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/15 15:37:31 | 2025/4/16 17:12:15 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20A00008G故障申请,请处理。 | ||||
| 2025041510654654-1 | 20250414001473 | ESZLC-250415-002 | 2025/4/15 4:59:03 | SF3161440468170 | 210235A2NWP20C0000W3 | 219801A3456242V00006 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/15 15:37:20 | 2025/4/16 17:12:15 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20C0000W3故障申请,请处理。 | ||||
| 2025041510654657-1 | 20250414001471 | ETJLC-250515-006 | 2025/4/15 5:05:33 | KY4000782449919 | 210235A2NWP21300014C | 219801A3456253V0003P | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:28:14 | 2025/5/16 15:11:27 | v_iwliu(刘伟) | [腾讯RMA申请]交换机210235A2NWP21300014C故障申请,请处理。 | ||||
| 2025041610656874-1 | 20250416002054 | ESZLC-250416-001 | 2025/4/16 2:01:57 | SF3173633649018 | 210235A2NWP20C0000Q1 | 219801A3456252V0000C | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/16 18:11:23 | 2025/4/18 14:32:29 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20C0000Q1故障申请,请处理。 | ||||
| 2025041610656876-1 | 20250415002060 | 2025/4/16 2:20:17 | 7*24*4 | [腾讯RMA申请]网络设备电源210231A0QMH2190C05VB故障申请,请处理。 | ||||||||||||
| 2025041610657048-1 | 20250414002506 | EGYLC-250416-001 | 2025/4/16 9:39:11 | 122878642 | 210231A0A8X24C0C7062 | 210231A0A8X21B00000M | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/16 10:37:06 | 2025/4/16 13:30:00 | v_shshhe(何善恒) | [腾讯DOA申请]网络设备接口模块210231A0A8X24C0C7062故障申请,请处理。 | ||||
| 2025041610657152-1 | 20250415003035 | EHKGLC-250416-001 | 2025/4/16 10:06:14 | 2504160001 | 210235A3HE5251L00017 | 210235A3HE5251L00003 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/16 15:57:00 | 2025/4/17 9:03:00 | IT值班账号_香港-EQX葵涌-HK2 | [腾讯DOA申请]交换机210235A3HE5251L00017故障申请,请处理。 | ||||
| 2025041610657611-1 | 20250415002010 | ESJLC-250416-001 | 2025/4/16 11:56:28 | 1810000140199 | 210231AG7XP2220005Z6 | 210231A0QMH2510H02G5 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/16 12:19:30 | 2025/4/18 13:47:57 | v_zewzhang(张泽炜) | [腾讯RMA申请]网络设备电源210231AG7XP2220005Z6故障申请,请处理。 | ||||
| 2025041610657824-1 | 20250414002970 | ENJLC-250515-009 | 2025/4/16 14:09:30 | KY4000782449824 | 210235A2NWP213000058 | 219801A345623AV000HB | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:30:14 | 2025/5/20 14:50:07 | v_ilfren(任罗方) | [腾讯RMA申请]交换机210235A2NWP213000058故障申请,请处理。 | ||||
| 2025041710659086-1 | 20250415002285 | ENJLC-250417-001 | 2025/4/17 9:39:48 | 1810000075437 | 210235A2NVH2230C001K | 219801A3436249V0000J | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/17 12:24:17 | 2025/4/17 17:34:00 | v_ilfren(任罗方) | [腾讯RMA申请]交换机210235A2NVH2230C001K故障申请,请处理。 | ||||
| 2025041710659278-1 | 20250415002829 | ENJLC-250417-002 | 2025/4/17 10:29:35 | SF1545849591238 | 219803A1MT6247V001WW | 219803A1MR6252V00010 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/4/17 17:50:34 | 2025/4/21 16:13:03 | v_ippzhang(张萍) | [腾讯返修申请]网络设备电源R599A6T101843故障申请,请处理。 | ||||
| 2025041710659311-1 | 20250409006882 | EGYLC-250417-001 | 2025/4/17 10:36:26 | KY4000744269740 | 219801A63P6245V000LB | 219801A63P6253V00088 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/4/21 15:54:55 | 2025/4/23 16:34:53 | v_vychen(陈礼云) | [腾讯返修申请]交换机H84002405290368F故障申请,请处理。 | ||||
| 2025041710659736-1 | 20250417002446 | ESHLC-250417-001 | 2025/4/17 13:21:31 | KY4000741250543 | 210235A2NWP20900005Q | 219801A3456242V00009 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/17 19:20:13 | 2025/4/18 13:33:19 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NWP20900005Q故障申请,请处理。 | ||||
| 2025041810661011-1 | 20250417002337 | ETJLC-250515-005 | 2025/4/18 2:50:59 | KY4000782449515 | 210235A2NWP20B000064 | 219801A3456254V00057 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:33 | 2025/5/16 15:35:49 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20B000064故障申请,请处理。 |