| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025040210637963-1 | 20250401002564 | ECDLC-250402-002 | 2025/4/2 17:09:04 | 123879776 | 210231A563N22300015X | 210231A563X2350001RV | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/2 17:41:49 | 2025/4/3 10:30:23 | v_izzhuang(黄婷婷) | [腾讯RMA申请]网络设备接口模块210231A563N22300015X故障申请,请处理。 | ||||
| 2025040310638704-1 | 20250401002492 | EGYLC-250403-002 | 2025/4/3 10:29:39 | 122878637 | 219803A1MS6251V0019D | 219803A1ML624AV0006X | 5*8*24CD | 2025/4/23 20:46:01 | 2025/4/3 11:10:49 | 2025/4/7 12:00:00 | v_shshhe(何善恒) | [腾讯DOA申请]网络设备风扇F24BF2501091085H故障申请,请处理。 | ||||
| 2025040310639481-1 | 20250401002261 | ENJLC-250403-009 | 2025/4/3 15:44:22 | SF1550016095769 | 210231A4B1X24C0C72K7 | 210231A4B1X23B0C732D | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/3 17:53:24 | 2025/4/3 18:47:24 | v_njchyliu(刘春瑶) | [腾讯DOA申请]网络设备接口模块210231A4B1X24C0C72K7故障申请,请处理。 | ||||
| 2025040310639482-1 | 20250401002261 | ENJLC-250403-010 | 2025/4/3 15:44:44 | SF1550016095769 | 210231A4B1X24C0C72DM | 210231A4B1X2480C72QX | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/3 17:53:24 | 2025/4/3 18:47:24 | v_njchyliu(刘春瑶) | [腾讯DOA申请]网络设备接口模块210231A4B1X24C0C72DM故障申请,请处理。 | ||||
| 2025040810643160-1 | 20250407000986 | ESZLC-250408-001 | 2025/4/8 2:30:58 | SF3158314398345 | 210235A2NWP20C00018X | 219801A3456252V0000F | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/8 17:47:25 | 2025/4/9 11:14:55 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20C00018X故障申请,请处理。 | ||||
| 2025041010647276-1 | 20250409006386 | ESZLC-250410-001 | 2025/4/10 2:30:30 | SF3161586392193 | 210235A2NWP20C000048 | 219801A3456253V00003 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/10 18:07:43 | 2025/4/11 16:51:25 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20C000048故障申请,请处理。 | ||||
| 2025041010647278-1 | 20250408003915 | ENJLC-250515-008 | 2025/4/10 2:47:31 | KY4000782449506 | 210235A2NWP2130000YG | 219801A3456253V00006 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:38 | 2025/5/16 14:59:54 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP2130000YG故障申请,请处理。 | ||||
| 2025041010648749-1 | 20250404003088 | EJNLC-250514-001 | 2025/4/10 16:18:38 | 5312002668 | 210231A4PTH187000345 | 210231A4PTB229000004 | 7*24*4 | 2025/5/14 12:01:00 | 2025/5/14 11:25:38 | 2025/5/14 13:30:00 | v_imqyu(于明起) | [腾讯RMA申请]网络设备板卡210231A4PTH187000345故障申请,请处理。 | ||||
| 2025041110649576-1 | 20250403002618 | EGZLC-250416-001 | 2025/4/11 9:47:45 | 1310000095897 | 210231A4PWH163000060 | 210231A4PWH19B000007 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/16 17:07:50 | 2025/4/17 12:01:00 | v_isjwei(韦世江) | [腾讯RMA申请]网络设备板卡210231A4PWH163000060故障申请,请处理。 | ||||
| 2025041110649730-1 | 20250409006816 | ESHLC-250411-013 | 2025/4/11 10:27:34 | 1310000096565 | 210231AG7XP2220000ZT | 210231A0QMH2510H02JL | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/11 14:42:13 | 2025/4/14 9:43:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]网络设备电源210231AG7XP2220000ZT故障申请,请处理。 | ||||
| 2025041110650155-1 | 20250410003526 | ESHLC-250411-016 | 2025/4/11 12:53:25 | 1310000096561 | 210231A0A8X24C0C71QG | 210231A0A8X20B0001F4 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/11 14:40:17 | 2025/4/14 9:41:00 | v_ihrxu(徐海荣) | [腾讯DOA申请]网络设备接口模块210231A0A8X24C0C71QG故障申请,请处理。 | ||||
| 2025041110650214-1 | 20250411002886 | ENJLC-250411-004 | 2025/4/11 13:43:42 | SF1545849591229 | 210231A4B1X2490C7JJ7 | 210231A4B1X2480C72R8 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/11 16:17:22 | 2025/4/15 9:32:28 | v_iymbo(卜有敏) | [腾讯RMA申请]网络设备接口模块210231A4B1X2490C7JJ7故障申请,请处理。 | ||||
| 2025041110650282-1 | 20250409006584 | ESHLC-250416-001 | 2025/4/11 14:09:23 | KY4000790227504 | 210235A0W8P21B0000F4 | 210235A0W8P21B0000QH | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/16 19:09:13 | 2025/4/18 11:38:31 | v_ihrxu(徐海荣) | [腾讯RMA申请]路由器210235A0W8P21B0000F4故障申请,请处理。 | ||||
| 2025041110650289-1 | 20250410003419 | EJNLC-250416-001 | 2025/4/11 14:12:20 | 5312002653 | 210231A4X1X18700000Q | 210231A4X1X2150P000X | 7*24*4 | 2025/4/23 20:46:01 | 2025/4/16 14:56:35 | 2025/4/16 16:00:00 | v_imqyu(于明起) | [腾讯RMA申请]网络设备风扇210231A4X1X18700000Q故障申请,请处理。 | ||||
| 2025041210651293-1 | 20250409006524 | ECQLC-250412-001 | 2025/4/12 2:15:36 | 115720678 | 210231A4PRH198000106 | 210231A4PRH198000051 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/12 13:34:24 | 2025/4/14 10:00:22 | v_izqzuo(左志琴) | [腾讯RMA申请]网络设备板卡210231A4PRH198000106故障申请,请处理。 |