| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025032710628676-1 | 20250325003530 | EGYLC-250327-002 | 2025/3/27 17:18:56 | 122878588 | 210231A0A8X24C0C70BF | 210231A0A8N19A0000FD | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/27 18:00:00 | 2025/3/27 19:30:00 | v_vychen(陈礼云) | [腾讯DOA申请]网络设备接口模块210231A0A8X24C0C70BF故障申请,请处理。 | ||||
| 2025032710628882-1 | 20250326003022 | EGZLC-250327-002 | 2025/3/27 19:11:21 | 1310000089785 | 219801A3436237V0000P | 219801A3436249V0001G | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/27 19:39:05 | 2025/3/31 17:11:00 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机219801A3436237V0000P故障申请,请处理。 | ||||
| 2025032810629196-1 | 20250327002512 | EGZLC-250515-009 | 2025/3/28 9:20:00 | SF3177584519375 | 210235A2NWP21300007T | 219801A345623AV000HN | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:40 | 2025/5/16 16:25:12 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP21300007T故障申请,请处理。 | ||||
| 2025032810629737-1 | 20250328004083 | EGZLC-250515-010 | 2025/3/28 11:53:45 | SF3165951265387 | 210235A2NWP2130000C4 | 219801A3456253V00001 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:30:22 | 2025/5/19 11:15:46 | v_gsslong(龙广生) | [腾讯RMA申请]交换机210235A2NWP2130000C4故障申请,请处理。 | ||||
| 2025032810630277-1 | 20250328004965 | ENJLC-250328-005 | 2025/3/28 15:37:11 | SF1550016095750 | 210231A6NEX2440C710Y | 210231A6NEX2450C70TM | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/29 0:18:04 | 2025/3/31 16:49:50 | v_njchyliu(刘春瑶) | [腾讯DOA申请]网络设备线缆210231A6NEX2440C710Y故障申请,请处理。 | ||||
| 2025032810630920-1 | 20250328004242 | 2025/3/28 21:01:12 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A4UFX2090004P9故障申请,请处理。 | ||||||||||||
| 2025032910630997-1 | 20250329002435 | 2025/3/29 8:28:21 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH199000092故障申请,请处理。 | ||||||||||||
| 2025033010631677-1 | 20250330001080 | ESZLC-250515-003 | 2025/3/30 3:04:01 | KY4000782449555 | 210235A2NWP20B00003V | 219801A345623BV00007 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:02 | 2025/5/16 16:28:03 | v_ikwang(王康) | [腾讯RMA申请]交换机210235A2NWP20B00003V故障申请,请处理。 | ||||
| 2025033110632586-1 | 20250328004210 | ENJLC-250402-005 | 2025/3/31 10:36:37 | SF3151109254991 | 210231AG7UH2260C002C | 210231ABV7N24300016X | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/2 11:27:03 | 2025/4/3 8:14:51 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备电源210231AG7UH2260C002C故障申请,请处理。 | ||||
| 2025033110634064-1 | 20250329002607 | ECQLC-250402-001 | 2025/3/31 18:06:40 | SF3161217926696 | 210235A2NWP21200003N | 219801A345623AV000H3 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/2 16:58:52 | 2025/4/3 16:04:37 | v_ipeizhang(张佩) | [腾讯RMA申请]交换机210235A2NWP21200003N故障申请,请处理。 | ||||
| 2025040110634349-1 | 20250331003398 | 2025/4/1 4:06:08 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLX1990001D9故障申请,请处理。 | ||||||||||||
| 2025040210636350-1 | 20250401001821 | EGZLC-250402-001 | 2025/4/2 2:16:39 | KY4000710128431 | 210235A2NWP20B0000BS | 219801A3456243V00006 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/4/2 15:22:37 | 2025/4/3 16:23:43 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP20B0000BS故障申请,请处理。 | ||||
| 2025040210636971-1 | 20250329002690 | ESHLC-250407-003 | 2025/4/2 11:37:17 | KY4000793156028 | 210231ABV2H20A000033 | 210231ABV2H2140C000G | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/8 20:01:31 | 2025/4/10 15:58:37 | v_iljzhang(张黎洁) | [腾讯RMA申请]网络设备板卡210231ABV2H20A000033故障申请,请处理。 | ||||
| 2025040210637459-1 | 20250326003676 | EGZLC-250407-003 | 2025/4/2 15:10:29 | KY4000793155971 | 210231ABV2H20A000053 | 210231ABV2H2140C000V | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/8 20:02:08 | 2025/4/9 11:09:22 | v_ijjma(马集杰) | [腾讯RMA申请]网络设备板卡210231ABV2H20A000053故障申请,请处理。 | ||||
| 2025040210637524-1 | 20250402002250 | EBJLC-250402-003 | 2025/4/2 15:25:24 | 1810000149532 | 210235A3K5H23A0H000N | 210235A3K5H206000158 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/4/2 15:49:07 | 2025/4/2 17:11:00 | v_iztliu(刘梓桐) | [腾讯RMA申请]交换机210235A3K5H23A0H000N故障申请,请处理。 |