| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025031810612614-1 | 20250317002421 | ENJLC-250318-003 | 2025/3/18 13:25:25 | SF1550016095723 | 219803A00Q6239V00066 | 210231A0QMH2510H016C | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/18 17:51:40 | 2025/3/19 9:54:56 | v_ippzhang(张萍) | [腾讯RMA申请]网络设备电源219803A00Q6239V00066故障申请,请处理。 | ||||
| 2025031910614964-1 | 20250318001843 | EGZLC-250319-006 | 2025/3/19 14:54:59 | 1310000089676 | 210231A4PTB237000209 | 210231A4PTH207000106 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/19 16:01:05 | 2025/3/19 17:58:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备板卡210231A4PTB237000209故障申请,请处理。 | ||||
| 2025031910615585-1 | 20250319002714 | EGZLC-250319-007 | 2025/3/19 17:58:09 | 1310000089680 | 210231AG7XP22200017R | 210231A0QMH2510H016Y | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/19 18:07:10 | 2025/3/20 10:12:00 | v_gsslong(龙广生) | [腾讯RMA申请]网络设备电源210231AG7XP22200017R故障申请,请处理。 | ||||
| 2025032010617586-1 | 20250320001734 | ENJLC-250320-004 | 2025/3/20 17:53:13 | SF1550016096075 | 210231A4B1X24C0C71CK | 210231A4B1X2450C72X9 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/20 18:21:20 | 2025/3/21 10:33:21 | v_njchyliu(刘春瑶) | [腾讯DOA申请]网络设备接口模块210231A4B1X24C0C71CK故障申请,请处理。 | ||||
| 2025032310620257-1 | 20250323001314 | 2025/3/23 2:56:39 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLN1920000N4故障申请,请处理。 | ||||||||||||
| 2025032410621203-1 | 20250323001777 | ENJLC-250324-003 | 2025/3/24 10:56:24 | SF1550016096093 | 210231A4B1X2490C7HNX | 210231A4B1X2480C72QL | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/24 15:54:42 | 2025/3/25 9:30:25 | v_iymbo(卜有敏) | [腾讯RMA申请]网络设备接口模块210231A4B1X2490C7HNX故障申请,请处理。 | ||||
| 2025032410621208-1 | 20250320003179 | ENJLC-250324-004 | 2025/3/24 10:57:03 | SF1550016096093 | 219803A1MT6247V000WY | 219803A1MR6252V0000H | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/24 15:54:20 | 2025/3/25 9:30:25 | v_iymbo(卜有敏) | [腾讯返修申请]网络设备电源R599A6T102420故障申请,请处理。 | ||||
| 2025032510623838-1 | 20250325001878 | ESJLC-250515-002 | 2025/3/25 14:23:55 | SF3169057465351 | 210235A2NWP21300020C | 219801A3456254V00059 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:28:22 | 2025/5/19 13:41:27 | v_zewzhang(张泽炜) | [腾讯RMA申请]交换机210235A2NWP21300020C故障申请,请处理。 | ||||
| 2025032510624513-1 | 20250202000441 | ENJLC-250325-005 | 2025/3/25 17:15:27 | SF3151729522097 | 219801A63P624AV00027 | 219801A63P6251V000Q5 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/26 19:26:53 | 2025/3/27 9:26:44 | v_ilfren(任罗方) | [腾讯返修申请]交换机H84002410090123F故障申请,请处理。 | ||||
| 2025032610625224-1 | 20250316002993 | EGZLC-250326-003 | 2025/3/26 10:23:00 | 1310000089758 | 219801A63P624CV000WG | 219801A63P6251V000PC | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/26 10:59:00 | 2025/3/31 11:24:00 | v_jinkliang(梁锦槺) | [腾讯返修申请]交换机H84002412190191F故障申请,请处理。 | ||||
| 2025032710627024-1 | 20250326002916 | ESHLC-250515-003 | 2025/3/27 3:04:30 | KY4000782449868 | 210235A2NWP21300014T | 219801A3456254V0005B | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:08 | 2025/5/16 15:26:23 | v_irpan(潘瑞) | [腾讯RMA申请]交换机210235A2NWP21300014T故障申请,请处理。 | ||||
| 2025032710627294-1 | 20250324002454 | EGZLC-250327-001 | 2025/3/27 10:08:51 | 1310000089776 | 210231A4XHH2210CG05B | 210231A4XHH23A0H0019 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/27 11:06:10 | 2025/3/28 9:52:00 | v_iyyshao(邵永毅) | [腾讯RMA申请]网络设备板卡210231A4XHH2210CG05B故障申请,请处理。 | ||||
| 2025032710627778-1 | 20250320001603 | ESJLC-250515-001 | 2025/3/27 12:53:45 | SF3184319663696 | 210235A2NWP2130001ZF | 219801A345623CV0004P | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:30:06 | 2025/5/19 13:41:34 | v_zewzhang(张泽炜) | [腾讯RMA申请]交换机210235A2NWP2130001ZF故障申请,请处理。 | ||||
| 2025032710628125-1 | 20250324002239 | ENJLC-250327-003 | 2025/3/27 14:56:20 | SF1550016095741 | 219803A1MT6248V000NZ | 219803A1MR6252V0000N | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/27 15:43:09 | 2025/3/28 9:32:34 | v_iymbo(卜有敏) | [腾讯返修申请]网络设备电源R599A6T102507故障申请,请处理。 | ||||
| 2025032710628675-1 | 20250325003530 | EGYLC-250327-001 | 2025/3/27 17:18:39 | 122878588 | 210231A0A8X24C0C70DP | 210231A0A8X17C000015 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/27 18:00:00 | 2025/3/27 19:30:00 | v_vychen(陈礼云) | [腾讯DOA申请]网络设备接口模块210231A0A8X24C0C70DP故障申请,请处理。 |