| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025031110600812-1 | 20250308002638 | ESHLC-250311-001 | 2025/3/11 10:06:58 | 1310000096683 | 219803A00Q6239V000D1 | 210231A0QMH24B0H000M | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/11 10:25:02 | 2025/3/12 13:51:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]网络设备电源219803A00Q6239V000D1故障申请,请处理。 | ||||
| 2025031110601777-1 | 20250309001453 | ENJLC-250311-003 | 2025/3/11 15:48:01 | SF1550016095954 | 210231A2ERN224000046 | 210231A2ERN2470001KV | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/11 18:41:21 | 2025/3/12 17:00:57 | v_ilfren(任罗方) | [腾讯RMA申请]网络设备电源210231A2ERN224000046故障申请,请处理。 | ||||
| 2025031110602259-1 | 20250307003673 | ETJLC-250311-002 | 2025/3/11 18:13:27 | 123390418 | 210231A2ERN223000431 | 210231A2ERN2250000FM | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/12 10:00:02 | 2025/3/12 14:00:00 | v_itguo(郭涛) | [腾讯RMA申请]网络设备电源210231A2ERN223000431故障申请,请处理。 | ||||
| 2025031110602341-1 | 20250311002718 | ETJLC-250515-004 | 2025/3/11 19:25:44 | KY4000782449515 | 210235A2NWP20B000040 | 219801A3456254V0000B | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:33 | 2025/5/16 15:35:49 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20B000040故障申请,请处理。 | ||||
| 2025031210602758-1 | 20250310002302 | ESJLC-250312-001 | 2025/3/12 10:15:26 | 1810000121376 | 219803A1MT624CV002BL | 219803A1MR6248V00033 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/12 12:24:54 | 2025/3/14 11:04:00 | v_iyewang(王烨) | [腾讯DOA申请]网络设备电源R598A7K102452故障申请,请处理。 | ||||
| 2025031210603360-1 | 20250311002894 | EIDNLC-250312-003 | 2025/3/12 14:04:03 | XNIDNLC2503120001 | 210231A1U0N248000483 | 210231A1U0N20A0001H6 | 7*24软件服务 | 2025/4/23 20:46:01 | 2025/3/12 17:00:00 | IT值班账号_印尼查旺BDDC | [腾讯DOA申请]网络设备电源210231A1U0N248000483故障申请,请处理。 | |||||
| 2025031410606746-1 | 20250310001663 | ETJLC-250314-001 | 2025/3/14 9:42:08 | 无 | 210235A2EMH2360H0051 | 210235A2EMH2260C002L | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/14 10:00:00 | 2025/3/14 10:30:00 | v_itguo(郭涛) | [腾讯RMA申请]交换机210235A2EMH2360H0051故障申请,请处理。 | ||||
| 2025031410607212-1 | 20250313003203 | ESGPLC-250314-001 | 2025/3/14 11:46:18 | XNSGPLC2503140003 | 219803A00R624BV0000W | 210231ABV7N22A00022K | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/14 14:00:00 | 2025/3/14 15:40:00 | 张平 | [腾讯RMA申请]网络设备电源219803A00R624BV0000W故障申请,请处理。 | ||||
| 2025031410607737-1 | 20250313002916 | 2025/3/14 15:30:37 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H203000183故障申请,请处理。 | ||||||||||||
| 2025031410607903-1 | 20250313001790 | EGZLC-250314-002 | 2025/3/14 16:12:49 | 1310000089608 | 210235A2GM524AP0009D | 210235A2GMP21400027W | 7*24软件服务 | 2025/4/23 20:46:01 | 2025/3/14 16:57:39 | 2025/3/17 10:33:00 | v_jinkliang(梁锦槺) | [腾讯DOA申请]交换机210235A2GM524AP0009D故障申请,请处理。 | ||||
| 2025031510608470-1 | 20250314002512 | EGZLC-250315-001 | 2025/3/15 2:07:08 | KY4000642339292 | 210235A2NWP21100009C | 219801A3456248V00003 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/15 16:40:42 | 2025/3/17 15:21:46 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NWP21100009C故障申请,请处理。 | ||||
| 2025031510608899-1 | 20250315002965 | EGZLC-250315-002 | 2025/3/15 15:42:45 | 1310000089621 | 210231A0A8X24C0C703G | 210231A0A8N149000394 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/15 16:05:05 | 2025/3/17 10:33:00 | v_jinkliang(梁锦槺) | [腾讯DOA申请]网络设备接口模块210231A0A8X24C0C703G故障申请,请处理。 | ||||
| 2025031710609896-1 | 20250313002305 | ENJLC-250317-002 | 2025/3/17 10:00:39 | SF1550016095732 | 219803A1MT624AV0012B | 219803A1MR6252V0000Y | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/19 11:09:53 | 2025/3/20 15:17:47 | v_njchyliu(刘春瑶) | [腾讯返修申请]网络设备电源R598A75100707故障申请,请处理。 | ||||
| 2025031710610443-1 | 20250317002521 | EGZLC-250317-001 | 2025/3/17 12:23:07 | 1310000089639 | 210231A2ERN25100012Q | 210231A2ERN23B0004FS | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/17 15:36:39 | 2025/3/18 14:55:00 | v_jinkliang(梁锦槺) | [腾讯DOA申请]网络设备电源210231A2ERN25100012Q故障申请,请处理。 | ||||
| 2025031810612123-1 | 20241128004528 | EKORLC-250318-001 | 2025/3/18 10:13:26 | XNKORLC2503180001 | 210231AE3DH20B000171 | 210231AE3DH22B0C000Z | 7*24*4 | 2025/4/23 20:46:01 | 2025/3/18 15:00:00 | 2025/3/18 17:00:00 | IT值班账号_韩国-KT首尔AC | [腾讯RMA申请]网络设备板卡210231AE3DH20B000171故障申请,请处理。 |