| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025030110586839-1 | 20250227004984 | 2025/3/1 9:17:03 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH207000386故障申请,请处理。 | ||||||||||||
| 2025030310589526-1 | 20250302002484 | ENJLC-250303-002 | 2025/3/3 17:28:03 | 123278381 | 219801A63P624BV000GY | 219801A63P624CV000DX | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/4 18:37:00 | 2025/3/6 14:20:00 | v_njchyliu(刘春瑶) | [腾讯返修申请]交换机H84002411060153F故障申请,请处理。 | ||||
| 2025030410589880-1 | 20250228005176 | ESZLC-250304-001 | 2025/3/4 2:55:16 | KY4000603221941 | 210235A2NWP20C0000S3 | 219801A3456244V00006 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/4 19:21:09 | 2025/3/5 9:54:50 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20C0000S3故障申请,请处理。 | ||||
| 2025030410590472-1 | 20250228004189 | ESZLC-250304-002 | 2025/3/4 11:16:35 | SF3155522589517 | 219803A1WU624AV0003W | 219803A1WT624AV00001 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/4 19:20:24 | 2025/3/5 11:38:49 | lo_吴圣隆 | [腾讯DOA申请]网络设备电源RC84A6Y102556故障申请,请处理。 | ||||
| 2025030410590512-1 | 20250302003506 | ESHLC-250304-002 | 2025/3/4 11:30:18 | 1310000096704 | 219803A00Q6239V000BG | 210231A0QMH2510H00WK | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/4 13:14:30 | 2025/3/5 11:05:00 | v_iyjyang(杨燕珺) | [腾讯RMA申请]网络设备电源219803A00Q6239V000BG故障申请,请处理。 | ||||
| 2025030510592314-1 | 20250301002889 | ET_USA(E)LC-250305-001 | 2025/3/5 11:14:49 | 219803A1MT624AV002J5 | 219803A1MR6246V00009 | 5*8*NBD | IT值班账号_美国EQX10号楼 | [腾讯DOA申请]网络设备电源R598A7A103868故障申请,请处理。 | ||||||||
| 2025030610594108-1 | 20250303004970 | ENJLC-250515-005 | 2025/3/6 10:46:49 | KY4000782449565 | 210235A2NWP2130000NP | 219801A3456252V0000G | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:30:57 | 2025/5/16 15:15:46 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP2130000NP故障申请,请处理。 | ||||
| 20250306003912 | 2025/3/6 11:29:48 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231AE3DH20B000182故障申请,请处理。 | |||||||||||||
| 2025030610594573-1 | 20250228003450 | EBJLC-250306-007 | 2025/3/6 14:06:53 | 1810000148481 | 210231A5LLX20C0000CV | 210231A5LLX2220000GD | 7*24*NCD | 2025/4/23 20:46:01 | 2025/3/6 14:17:44 | 2025/3/6 16:01:00 | v_iylwwang(王艳龙) | [腾讯RMA申请]网络设备接口模块210231A5LLX20C0000CV故障申请,请处理。 | ||||
| 2025030610594769-1 | 20250306004605 | EGZLC-250306-001 | 2025/3/6 15:02:08 | 1310000089479 | 210231AG7XP22200019T | 210231A0QMH2510H0108 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/6 15:27:31 | 2025/3/7 10:11:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备电源210231AG7XP22200019T故障申请,请处理。 | ||||
| 2025030610595341-1 | 20250112001539 | ENJLC-250306-005 | 2025/3/6 17:24:54 | SF1550016095893 | 219803A1MS624BV004R3 | 219803A1ML6247V0001T | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/6 18:25:36 | 2025/3/7 10:47:44 | v_njchyliu(刘春瑶) | [腾讯DOA申请]网络设备风扇F24BF2411080216H故障申请,请处理。 | ||||
| 2025030710597152-1 | 20250302002440 | EGZLC-250307-001 | 2025/3/7 17:48:23 | SF3149950094888 | 210235A2NWP20C0000H8 | 219801A345623AV000K0 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/7 18:29:55 | 2025/3/10 9:13:59 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP20C0000H8故障申请,请处理。 | ||||
| 2025030710597252-1 | 20250306003379 | EGZLC-250515-005 | 2025/3/7 18:51:52 | SF3168057965378 | 210235A2NWP211000012 | 219801A3456254V0005D | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:28:49 | 2025/5/16 16:25:12 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP211000012故障申请,请处理。 | ||||
| 2025031110600527-1 | 20250310002049 | EGZLC-250515-006 | 2025/3/11 3:01:08 | SF3168953965350 | 210235A2NWP209000009 | 219801A3456242V00018 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:33 | 2025/5/19 11:15:34 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP209000009故障申请,请处理。 | ||||
| 2025031110600790-1 | 20250310002055 | ESHLC-250515-002 | 2025/3/11 10:00:39 | KY4000782449861 | 210235A2NWP21200005N | 219801A3456254V0000G | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:19 | 2025/5/19 10:53:36 | v_iljzhang(张黎洁) | [腾讯RMA申请]交换机210235A2NWP21200005N故障申请,请处理。 |