| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025022810585400-1 | 20250228003435 | EBJLC-250515-006 | 2025/2/28 11:22:33 | SF3184319647099 | 210235A2NWP2130000Y6 | 219801A3456242V00002 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000Y6故障申请,请处理。 | ||||
| 2025022810585746-1 | 20250228003881 | EBJLC-250515-007 | 2025/2/28 14:20:20 | SF3184319647099 | 210235A2NWP2130000SP | 219801A3456239V0006X | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000SP故障申请,请处理。 | ||||
| 2025022810585749-1 | 20250228003886 | EBJLC-250515-008 | 2025/2/28 14:21:18 | SF3184319647099 | 210235A2NWP2130000X7 | 219801A3456254V0000H | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000X7故障申请,请处理。 | ||||
| 2025022810585753-1 | 20250228003889 | EBJLC-250515-009 | 2025/2/28 14:22:15 | SF3184319647099 | 210235A2NWP2130000TS | 219801A3456251V0000J | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000TS故障申请,请处理。 | ||||
| 2025022810585755-1 | 20250228003892 | EBJLC-250515-010 | 2025/2/28 14:23:03 | SF3184319647099 | 210235A2NWP2130000PJ | 219801A3456254V0000F | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000PJ故障申请,请处理。 | ||||
| 2025022810585771-1 | 20250228003896 | EBJLC-250515-011 | 2025/2/28 14:26:42 | SF3184319647099 | 210235A2NWP2130000WW | 219801A3456253V00002 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000WW故障申请,请处理。 | ||||
| 2025022810585780-1 | 20250228003906 | EBJLC-250515-012 | 2025/2/28 14:27:49 | SF3184319647099 | 210235A2NWP2130000YL | 219801A3456242V0000V | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000YL故障申请,请处理。 | ||||
| 2025022810585783-1 | 20250228003910 | EBJLC-250515-013 | 2025/2/28 14:28:31 | SF3184319647099 | 210235A2NWP2130000WK | 219801A3456253V00005 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000WK故障申请,请处理。 | ||||
| 2025022810585826-1 | 20250228003953 | 2025/2/28 14:41:23 | 5*8*NBD | [腾讯RMA申请]交换机210235A2QJP20B00000C故障申请,请处理。 | ||||||||||||
| 2025022810585832-1 | 20250228003957 | 2025/2/28 14:42:20 | 5*8*NBD | [腾讯RMA申请]交换机210235A2QJP20B00000M故障申请,请处理。 | ||||||||||||
| 2025022810585838-1 | 20250228003960 | ESHLC-250515-001 | 2025/2/28 14:43:17 | KY4000782449868 | 210235A2NWP2130000WN | 219801A3456254V0005C | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:08 | 2025/5/16 15:26:23 | v_irpan(潘瑞) | [腾讯RMA申请]交换机210235A2NWP2130000WN故障申请,请处理。 | ||||
| 2025022810585946-1 | 20250122001862 | EGZLC-250306-004 | 2025/2/28 15:13:35 | 1310000095517 | 219801A63P6245V000CY | 219801A63P6251V000N9 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/3/6 16:39:27 | 2025/3/7 9:44:00 | v_iwbfeng(冯伟彬) | [腾讯返修申请]交换机H84002405290165F故障申请,请处理。 | ||||
| 2025022810586399-1 | 20250227003943 | ESZLC-250514-001 | 2025/2/28 17:19:10 | 1310000142289 | 210231A2UGH196000078 | 210231A2UGH22C0C001N | 7*24*NCD | 2025/5/14 16:00:58 | 2025/5/14 15:28:04 | 2025/5/15 8:43:00 | lo_吴圣隆 | [腾讯RMA申请]网络设备板卡210231A2UGH196000078故障申请,请处理。 | ||||
| 2025030110586770-1 | 20250228002963 | ESZLC-250301-001 | 2025/3/1 2:36:24 | SF3150600419989 | 210235A2NWP20B000083 | 219801A3456237V0001N | 5*8*NBD | 2025/4/23 20:46:01 | 2025/3/1 17:20:29 | 2025/3/3 16:56:42 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20B000083故障申请,请处理。 | ||||
| 2025030110586771-1 | 20250227003325 | EGZLC-250515-004 | 2025/3/1 2:57:40 | SF3168953965350 | 210235A2NWP2130000VN | 219801A3456254V00002 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:29:33 | 2025/5/19 11:15:34 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP2130000VN故障申请,请处理。 |