| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025022410577778-1 | 20250221003611 | ENJLC-250224-003 | 2025/2/24 14:08:41 | SF3167283379607 | 219803A1MT6245V001D2 | 219803A1MR6249V00011 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/2/28 15:33:28 | 2025/3/3 10:06:25 | v_iscliang(梁山川) | [腾讯返修申请]网络设备电源R599A65100271故障申请,请处理。 | ||||
| 2025022510579781-1 | 20250223002663 | ESZLC-250225-001 | 2025/2/25 14:02:16 | KY4000697179080 | 210235A2NWP20B00007N | 219801A3456251V0000K | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/25 18:48:13 | 2025/2/26 14:51:01 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20B00007N故障申请,请处理。 | ||||
| 2025022510580292-1 | 20250225003746 | ETJLC-250225-001 | 2025/2/25 16:22:22 | SF3149351745183 | 210235A2NVH208000004 | 219801A3436247V0000C | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/25 16:47:28 | 2025/2/26 9:25:41 | v_iwliu(刘伟) | [腾讯RMA申请]交换机210235A2NVH208000004故障申请,请处理。 | ||||
| 2025022510580557-1 | 20250224001849 | ESHLC-250225-001 | 2025/2/25 17:29:13 | 1310000096719 | 219803A00K6228V0000D | 219803A00K6233V00034 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/25 17:52:40 | 2025/2/26 9:45:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]网络设备板卡219803A00K6228V0000D故障申请,请处理。 | ||||
| 2025022610581838-1 | 20250225002595 | ENJLC-250226-001 | 2025/2/26 14:19:05 | SF1550016095548 | 219803A1MT6247V001DS | 219803A1MR6248V0008K | 5*8*24CD | 2025/4/23 20:46:01 | 2025/2/27 18:21:41 | 2025/2/28 9:05:04 | v_ixcxiang(项行超) | [腾讯返修申请]网络设备电源R598A6T102137故障申请,请处理。 | ||||
| 2025022710584643-1 | 20250227003604 | ESHLC-250227-003 | 2025/2/27 18:47:18 | 1310000154611 | 210235A3HEH21C0C008M | 210235A3HE524BL0005H | 7*24*NCD | 2025/4/23 20:46:01 | 2025/2/27 21:00:00 | 2025/2/28 10:00:00 | v_ihrxu(徐海荣) | [腾讯RMA申请]交换机210235A3HEH21C0C008M故障申请,请处理。 | ||||
| 2025022810585201-1 | 20250227003963 | EGZLC-250228-002 | 2025/2/28 10:30:41 | 1310000089390 | 210231A4QGH2490H0011 | 210231A4QGH2150C001X | 7*24*NCD | 2025/4/23 20:46:01 | 2025/2/28 10:56:34 | 2025/2/28 12:00:00 | v_jinkliang(梁锦槺) | [腾讯RMA申请]网络设备板卡210231A4QGH2490H0011故障申请,请处理。 | ||||
| 2025022810585275-1 | 20250228003308 | ESZLC-250228-001 | 2025/2/28 10:49:52 | KY4000610249127 | 210235A2NWP20A00008S | 219801A3456251V0000G | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/28 19:25:48 | 2025/3/3 14:32:11 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20A00008S故障申请,请处理。 | ||||
| 2025022810585286-1 | 20250228003315 | ENJLC-250228-003 | 2025/2/28 10:52:22 | KY4000640288895 | 210235A2NWP21200003X | 219801A3456237V00023 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/28 19:23:25 | 2025/3/3 14:12:27 | v_ijmin(闵嘉) | [腾讯RMA申请]交换机210235A2NWP21200003X故障申请,请处理。 | ||||
| 2025022810585289-1 | 20250228003320 | ENJLC-250228-004 | 2025/2/28 10:53:04 | KY4000640288895 | 210235A2NWP21200003S | 219801A3456237V0002C | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/28 19:23:25 | 2025/3/3 14:12:27 | v_ijmin(闵嘉) | [腾讯RMA申请]交换机210235A2NWP21200003S故障申请,请处理。 | ||||
| 2025022810585301-1 | 20250228003330 | ENJLC-250228-005 | 2025/2/28 10:56:33 | KY4000640288895 | 210235A2NWP21200004J | 219801A3456237V0001D | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/28 19:23:25 | 2025/3/3 14:12:27 | v_ijmin(闵嘉) | [腾讯RMA申请]交换机210235A2NWP21200004J故障申请,请处理。 | ||||
| 2025022810585307-1 | 20250228003335 | ENJLC-250228-006 | 2025/2/28 10:57:43 | KY4000640288906 | 210235A2NWP21200004D | 219801A345624CV0000G | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/28 19:23:21 | 2025/3/3 14:26:54 | v_ijmin(闵嘉) | [腾讯RMA申请]交换机210235A2NWP21200004D故障申请,请处理。 | ||||
| 2025022810585335-1 | 20250228003353 | EBJLC-250515-003 | 2025/2/28 11:06:08 | 1810000124767 | 210235A2NWP21300020M | 219801A345624CV0002W | 5*8*NBD | 2025/5/15 17:00:51 | 2025/5/15 16:42:22 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP21300020M故障申请,请处理。 | |||||
| 2025022810585344-1 | 20250228003385 | EBJLC-250515-004 | 2025/2/28 11:07:50 | SF3184319647099 | 210235A2NWP2130001WT | 219801A3456254V0000C | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130001WT故障申请,请处理。 | ||||
| 2025022810585357-1 | 20250228003404 | EBJLC-250515-005 | 2025/2/28 11:10:38 | SF3184319647099 | 210235A2NWP2130000WT | 219801A3456252V00007 | 5*8*NBD | 2025/5/15 20:00:31 | 2025/5/15 19:31:20 | 2025/5/16 16:12:41 | v_ixlguo(郭小丽) | [腾讯RMA申请]交换机210235A2NWP2130000WT故障申请,请处理。 |