| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025020610553861-1 | 20250203000640 | EGZLC-250219-002 | 2025/2/6 15:47:28 | SF3151624400584 | 210235A2NWP21300009H | 219801A345624CV00009 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:26:11 | 2025/2/21 15:42:20 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP21300009H故障申请,请处理。 | ||||
| 2025020710554723-1 | 20250129000653 | ESHLC-250207-003 | 2025/2/7 11:32:37 | KY4000665046478 | 210235A2NWP209000058 | 219801A3456238V00002 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/7 18:55:04 | 2025/2/11 11:37:10 | v_irpan(潘瑞) | [腾讯RMA申请]交换机210235A2NWP209000058故障申请,请处理。 | ||||
| 2025020810555622-1 | 20250207001064 | ESZLC-250208-001 | 2025/2/8 2:30:13 | KY4000626066282 | 210235A2NWP20C00015M | 219801A3456237V0001L | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/8 18:51:47 | 2025/2/10 9:17:52 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20C00015M故障申请,请处理。 | ||||
| 2025020810556323-1 | 20250208001016 | ENJLC-250219-002 | 2025/2/8 14:59:41 | KY4000614169354 | 210235A2NWP2130000WZ | 219801A345624CV00008 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:26:19 | 2025/2/21 13:19:06 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP2130000WZ故障申请,请处理。 | ||||
| 2025020810556451-1 | 20250207001543 | ENJLC-250208-001 | 2025/2/8 16:06:25 | 1880000081338 | 210231A4B1X2490C7J43 | 210231A4B1X23B0C73FH | 7*24*NCD | 2025/4/23 20:46:01 | 2025/2/8 17:06:37 | 2025/2/9 16:25:00 | v_iymbo(卜有敏) | [腾讯RMA申请]网络设备接口模块210231A4B1X2490C7J43故障申请,请处理。 | ||||
| 2025020810556454-1 | 20250207001543 | ENJLC-250208-002 | 2025/2/8 16:06:47 | 1880000081338 | 210231A4B1X2490C7K2W | 210231A4B1X23B0C7326 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/2/8 17:06:37 | 2025/2/9 16:25:00 | v_iymbo(卜有敏) | [腾讯RMA申请]网络设备接口模块210231A4B1X2490C7K2W故障申请,请处理。 | ||||
| 2025020810556598-1 | 20250113002488 | ET_USA(E)LC-250208-003 | 2025/2/8 17:06:52 | 219801A63P6247V000FG | 219801A63P6248V0007G | 5*8*NBD | 美国弗吉尼亚 | [腾讯RMA申请]交换机H84002407180044F故障申请,请处理。 | ||||||||
| 2025020810556609-1 | 20250114002559 | ENJLC-250208-004 | 2025/2/8 17:11:25 | SF1540134663234 | 219801A63P624BV000SK | 219801A63P6244V00003 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/2/12 17:32:39 | 2025/2/18 17:37:05 | v_njchyliu(刘春瑶) | [腾讯返修申请]交换机H84002411080261F故障申请,请处理。 | ||||
| 2025021110559930-1 | 20250207001572 | ETJLC-250219-003 | 2025/2/11 15:51:41 | KY4000614169298 | 210235A2NWP20B00001K | 219801A345624CV00007 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:26:46 | 2025/2/21 11:31:40 | v_ixinxwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20B00001K故障申请,请处理。 | ||||
| 2025021110560024-1 | 20250210001296 | ENJLC-250211-004 | 2025/2/11 16:23:11 | SF1540134663304 | 219801A63N6248V000HD | 219801A63N624CV0009M | 5*8*24CD | 2025/4/23 20:46:01 | 2025/2/17 16:41:55 | 2025/2/18 16:19:56 | v_ilfren(任罗方) | [腾讯返修申请]交换机H94002408310156F故障申请,请处理。 | ||||
| 2025021110560380-1 | 20250211001792 | ETJLC-250219-002 | 2025/2/11 20:34:28 | KY4000614168903 | 210235A2NWP20B00000M | 219801A345624CV0000B | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:27:34 | 2025/2/21 11:31:20 | v_ixinxwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20B00000M故障申请,请处理。 | ||||
| 2025021210560812-1 | 20250211001480 | ENJLC-250212-005 | 2025/2/12 10:42:18 | SF1540134663243 | 210231A2E4X21B000252 | 210231A2E4X2320001DV | 7*24*NCD | 2025/4/23 20:46:01 | 2025/2/12 17:39:46 | 2025/2/13 9:38:31 | v_ilfren(任罗方) | [腾讯RMA申请]网络设备接口模块210231A2E4X21B000252故障申请,请处理。 | ||||
| 2025021310562912-1 | 20250212001678 | ESHLC-250213-001 | 2025/2/13 14:45:06 | 1310000096748 | 210231AG7XP2220001J4 | 210231A0QMH24B0H01PX | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/13 15:26:41 | 2025/2/14 10:01:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]网络设备电源210231AG7XP2220001J4故障申请,请处理。 | ||||
| 2025021310563118-1 | 20250212002386 | 2025/2/13 15:41:05 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLN1810013K9故障申请,请处理。 | ||||||||||||
| 2025021310563309-1 | 20250212001686 | 2025/2/13 16:32:34 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH18C000047故障申请,请处理。 |