| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020110274509 | ticket-202010310046 | ENJLC-201102-002 | 2020/11/2 19:09:28 | 368936313103 | 210231A5LLN18B0001R6 | 210231A5LLX206000475 | 7*24*NCD | 2020/11/3 9:19:00 | 2020/11/4 10:51:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B0001R6故障申请,麻烦RMA | |||||
| 2020110246298 | ticket-202011021438 | ETJLC-201102-002 | 2020/11/2 20:03:10 | 117848558 | 210231A4UFN17A000101 | 210231A4UFX2070003QD | 7*24软件服务 | 2020/11/3 8:36:00 | 2020/11/3 10:00:00 | 李瑞珠 | 申请RMA，坏件SN：210231A4UFN17A000101 | |||||
| 2020110293009 | ticket-202010250002 | ESZLC-201102-005 | 2020/11/2 20:25:29 | 1910000165428 | 210231A5LLX19600004B | 210231A5LLX19C00007Q | 7*24*NCD | 2020/11/3 8:49:00 | 2020/11/3 11:40:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A5LLX19600004B故障申请,麻烦RMA | |||||
| 2020110257779 | ticket-202011021616 | EFZLC-201103-001 | 2020/11/2 23:55:45 | 118595100 | 210231A5LLX199000108 | 210231A5LLN19100013C | 7*24*NCD | 2020/11/3 8:52:00 | 2020/11/3 10:30:00 | 黄兆安 | FZ-CK-0401-H09-ASR9912-BR-01-H0/4/0/8----FZ-CK-0401-H07-H12504AF-QCDR-01--HH0/0/26 光模块已做替换测试 | |||||
| 2020110377419 | ticket-202011010148 | ESHLC-201103-001 | 2020/11/3 9:57:53 | 1910000191992 | G20231A9V90500NW | G20231A9V906010F | 5*8*NBD | 2020/11/3 10:11:00 | 2020/11/4 10:24:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块G20231A9V90500NW故障申请,麻烦RMA | |||||
| 2020110328201 | ticket-202010291274 | ESHLC-201103-002 | 2020/11/3 9:59:36 | 1910000191992 | 210231A4UFN1810003RN | 210231A4UFX2060004FH | 7*24*NCD | 2020/11/3 10:11:00 | 2020/11/4 10:24:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003RN故障申请,麻烦RMA | |||||
| 2020110327694 | ticket-202011021466 | EJNLC-201103-001 | 2020/11/3 11:33:38 | 5312001312 | 210231A5LLN1850000HS | 210231A5LLN18B0001WJ | 7*24*NCD | 2020/11/3 14:10:00 | 2020/11/4 9:00:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000HS故障申请,麻烦RMA | |||||
| 2020110392094 | ticket-202010310308 | ESHLC-201103-003 | 2020/11/3 11:58:43 | 1910000192009 | 210231A5LLN1850005HF | 210231A5LLX20600012M | 7*24*NCD | 2020/11/3 14:29:00 | 2020/11/4 8:48:00 | 陈浩 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850005HF故障申请,麻烦RMA | |||||
| 2020110327195 | ticket-202011030472 | EGZLC-201103-001 | 2020/11/3 12:33:41 | 1910000454583 | 210231A7LUN18800032T | G10231A7LU09T00V | 5*8*NBD | 2020/11/3 14:05:00 | 2020/11/4 9:53:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆TH88A2F0XT故障申请,麻烦RMA | |||||
| 2020110386209 | ticket-202011020746 | ESZLC-201103-002 | 2020/11/3 15:21:45 | 1910000165478 | 210231A2KLX164001118 | 210231A2KLX2090000JB | 7*24*NCD | 2020/11/3 17:17:00 | 2020/11/4 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001118故障申请,麻烦RMA | |||||
| 2020110360018 | ticket-202011030976 | ENJLC-201103-001 | 2020/11/3 17:39:58 | 368936313112 | G10231A7M10306NY | G30231A7M104005N | 5*8*NBD | 2020/11/3 17:53:00 | 2020/11/4 11:35:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10306NY故障申请,麻烦RMA | |||||
| 2020110337030 | ticket-202011021340 | EBJLC-201103-009 | 2020/11/3 17:47:21 | 1810000051081 | 210231A2KLX167001296 | 210231A2KLN209000015 | 7*24*NCD | 2020/11/3 18:08:00 | 2020/11/4 16:05:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001296故障申请,麻烦RMA | |||||
| 2020110475097 | ticket-202011020174 | EGZLC-201104-002 | 2020/11/4 10:59:00 | 1910000454797 | 210231A5LLN19500007H | 210231A5LLX20600011Q | 7*24*NCD | 2020/11/4 11:40:00 | 2020/11/5 14:39:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN19500007H故障申请,麻烦RMA | |||||
| 2020110450192 | ticket-202011031262 | ESZLC-201104-005 | 2020/11/4 15:21:24 | 1910000165494 | 210231A2KLX164000315 | 210231A2KLX2090000HM | 5*8*NBD | 2020/11/4 17:50:00 | 2020/11/5 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000315故障申请,麻烦RMA | |||||
| 2020110439783 | ticket-202011030322 | ESZLC-201104-006 | 2020/11/4 15:21:24 | 1910000165494 | 210231A2KLX164001161 | 210231A2KLX2090000D5 | 7*24*NCD | 2020/11/4 17:50:00 | 2020/11/5 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001161故障申请,麻烦RMA |