| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025012310546380-1 | 20250110002730 | ENJLC-250123-002 | 2025/1/23 11:02:28 | 1880000081331 | 219801A63N6246V0007Y | 219801A63N6245V00003 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/1/23 11:37:23 | 2025/2/8 15:20:00 | v_ippzhang(张萍) | [腾讯返修申请]交换机H94002406190041F故障申请,请处理。 | ||||
| 2025012310546556-1 | 20250122001913 | ETJLC-250123-001 | 2025/1/23 12:41:34 | SF3153193183487 | 210235A2NWP20900001R | 219801A345624CV00002 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/23 13:55:00 | 2025/1/24 11:10:54 | v_ixinxwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20900001R故障申请,请处理。 | ||||
| 2025012310547088-1 | 20241129005412 | ESHLC-250123-002 | 2025/1/23 16:42:15 | 1310000096823 | 219801A63P6248V0007K | 219801A63P6247V000BD | 5*8*24CD | 2025/4/23 20:46:01 | 2025/1/23 17:07:34 | 2025/2/8 11:39:00 | v_ihwu(吴汉) | [腾讯返修申请]交换机H84002408140012F故障申请,请处理。 | ||||
| 2025012710549597-1 | 20250126000553 | EGZLC-250219-001 | 2025/1/27 2:30:54 | SF3158624300556 | 210235A2NWP2130000TV | 219801A345624CV00006 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:26:36 | 2025/2/21 16:34:33 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP2130000TV故障申请,请处理。 | ||||
| 2025012710549837-1 | 20250126000598 | ENJLC-250127-002 | 2025/1/27 15:01:12 | 1310000154079 | 210231A4PQH2210C008P | 210231A4PQH2480H00K2 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/1/27 15:51:00 | 2025/1/27 17:40:00 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备板卡210231A4PQH2210C008P故障申请,请处理。 | ||||
| 2025012810550044-1 | 20250128000385 | EGZLC-250128-001 | 2025/1/28 11:15:40 | 1310000089113 | 219803A00K6233V0002H | 219803A00K6237V0005C | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/28 11:50:00 | 2025/2/5 9:48:00 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]网络设备板卡219803A00K6233V0002H故障申请,请处理。 | ||||
| 2025013010550306-1 | 20250130000380 | EGZLC-250130-001 | 2025/1/30 11:31:56 | SF3143643213152 | 210235A2NWP20B0000D2 | 219801A345624CV00003 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/30 17:10:00 | 2025/2/6 9:24:26 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP20B0000D2故障申请,请处理。 | ||||
| 2025020210550789-1 | 20250201000464 | ESZLC-250219-001 | 2025/2/2 2:42:39 | KY4000614168940 | 210235A2NWP20B00005Q | 219801A345624CV00005 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:27:23 | 2025/2/21 13:59:14 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20B00005Q故障申请,请处理。 | ||||
| 2025020210550854-1 | 20250202000409 | EBJLC-250219-003 | 2025/2/2 10:57:29 | SF3151628300559 | 210235A2NWP21300003V | 219801A345624CV0000H | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:25:58 | 2025/2/21 10:19:47 | v_ijlin(林景) | [腾讯RMA申请]交换机210235A2NWP21300003V故障申请,请处理。 | ||||
| 2025020510551749-1 | 20250124001260 | 2025/2/5 10:16:30 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH213000078故障申请,请处理。 | ||||||||||||
| 2025020510552360-1 | 20250127000326 | ESHLC-250207-002 | 2025/2/5 14:35:34 | 1310000096773 | 210231A4PTH2370H005J | 210231A4PT5246N000BF | 7*24*NCD | 2025/4/23 20:46:01 | 2025/2/7 11:40:34 | 2025/2/8 10:14:00 | v_iyjyang(杨燕珺) | [腾讯RMA申请]网络设备板卡210231A4PTH2370H005J故障申请,请处理。 | ||||
| 2025020610553072-1 | 20250203000639 | ESZLC-250206-001 | 2025/2/6 9:30:33 | KY4000694076597 | 210235A2NWP20A000029 | 219801A345623AV000JD | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/6 18:58:01 | 2025/2/7 17:02:42 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20A000029故障申请,请处理。 | ||||
| 2025020610553097-1 | 20250206000552 | EBJLC-250219-004 | 2025/2/6 9:38:07 | SF3151628300559 | 210235A2NWP212000056 | 219801A345624CV0000J | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/20 19:25:58 | 2025/2/21 10:19:47 | v_ijlin(林景) | [腾讯RMA申请]交换机210235A2NWP212000056故障申请,请处理。 | ||||
| 2025020610553841-1 | 20250206000707 | EGZLC-250206-005 | 2025/2/6 15:42:10 | 1310000089098 | 219801A345624BV00014 | 219801A345623BV00004 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/6 15:58:28 | 2025/2/7 15:32:00 | v_iyyshao(邵永毅) | [腾讯DOA申请]交换机219801A345624BV00014故障申请,请处理。 | ||||
| 2025020610553847-1 | 20250201000463 | EGZLC-250206-006 | 2025/2/6 15:43:11 | SF3148043709434 | 210235A2NWP20C000179 | 219801A345624CV00004 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/2/6 18:57:14 | 2025/2/8 15:30:14 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP20C000179故障申请,请处理。 |