| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025011110528502-1 | 20250111002163 | EGZLC-250117-002 | 2025/1/11 12:02:43 | SF3150479506687 | 210235A2NWP2130000HZ | 219801A345624AV0000Q | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/17 18:31:11 | 2025/1/20 11:31:44 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP2130000HZ故障申请,请处理。 | ||||
| 2025011310530104-1 | 20250110002645 | EHKGLC-250114-001 | 2025/1/13 11:34:10 | 2501140001 | 210231ABV8H213000265 | 210231ABV8H209009172 | 7*24*4 | 2025/4/23 20:46:01 | 2025/1/14 14:30:00 | 2025/1/15 11:30:00 | IT值班账号_香港-沙田 | [腾讯RMA申请]网络设备板卡210231ABV8H213000265故障申请,请处理。 | ||||
| 2025011310530139-1 | 20250109003645 | EKORLC-250113-001 | 2025/1/13 11:45:19 | XNKORLC2501140001 | 210231ABV7N243000124 | 210231ABV7N216000270 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/15 10:00:00 | 2025/1/15 14:00:00 | IT值班账号_韩国-首尔DRT上岩DC | [腾讯RMA申请]网络设备电源210231ABV7N243000124故障申请,请处理。 | ||||
| 2025011310530188-1 | 20250112002126 | EGZLC-250117-004 | 2025/1/13 12:08:03 | SF3152470906679 | 210235A2NWP2130001WV | 219801A345623AV000HT | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/17 18:31:54 | 2025/1/20 11:09:33 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP2130001WV故障申请,请处理。 | ||||
| 2025011310530943-1 | 20250107002934 | ECQLC-250514-002 | 2025/1/13 16:33:19 | 115720348 | 210235A3HEH2150C00CQ | 210235A3HEH2160C00T2 | 7*24*NCD | 2025/5/14 16:00:58 | 2025/5/14 15:20:53 | 2025/5/15 10:00:00 | v_izqzuo(左志琴) | [腾讯RMA申请]交换机210235A3HEH2150C00CQ故障申请,请处理。 | ||||
| 2025011410531541-1 | 20250108003346 | ESZLC-250117-001 | 2025/1/14 2:25:22 | SF3158479706606 | 210235A2NWP20B00005V | 219801A345623AV000HG | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/17 18:31:33 | 2025/1/20 17:12:47 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20B00005V故障申请,请处理。 | ||||
| 2025011410532062-1 | 20250106001628 | EGZLC-250114-001 | 2025/1/14 11:07:09 | 1310000087916 | 219803A1MT624AV001PB | 219803A1MR6249V000BL | 5*8*24CD | 2025/4/23 20:46:01 | 2025/1/14 12:03:26 | 2025/1/15 9:42:00 | v_iyyshao(邵永毅) | [腾讯DOA申请]网络设备电源R598A7A101028故障申请,请处理。 | ||||
| 2025011410532088-1 | 20250113001507 | ENJLC-250114-001 | 2025/1/14 11:12:03 | 1310000096968 | 210231A4PQH2230CG003 | 210231A4PQH2360HG013 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/1/14 11:23:56 | 2025/1/14 13:00:00 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备板卡210231A4PQH2230CG003故障申请,请处理。 | ||||
| 2025011410532403-1 | 20250108004876 | ENJLC-250117-001 | 2025/1/14 13:50:37 | KY4000596922119 | 210235A2NWP2130000RW | 219801A345623BV00003 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/17 19:17:39 | 2025/1/20 13:17:58 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP2130000RW故障申请,请处理。 | ||||
| 2025011510533902-1 | 20250113002736 | ESHLC-250514-002 | 2025/1/15 10:34:36 | 1310000096371 | 210235A3HEH203000132 | 210235A3HEH2470H005C | 7*24*NCD | 2025/5/14 16:00:58 | 2025/5/14 15:18:40 | 2025/5/15 9:20:00 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A3HEH203000132故障申请,请处理。 | ||||
| 2025011510534138-1 | 20250114003059 | ESHLC-250115-015 | 2025/1/15 11:34:17 | 1310000096883 | 210231A4B1X24B0C76WL | 210231A4B1X2480C72R4 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/1/15 11:43:43 | 2025/1/15 13:00:00 | v_ermbai(白二明) | [腾讯DOA申请]网络设备接口模块210231A4B1X24B0C76WL故障申请,请处理。 | ||||
| 2025011510534974-1 | 20250115002757 | ET_USA(E)LC-250115-001 | 2025/1/15 16:40:04 | 219801A63P6249V000VY | 219801A63P6244V00001 | 5*8*NBD | IT值班账号_美国弗吉尼亚Cyrusone斯特灵AC | [腾讯RMA申请]交换机H84002409210113F故障申请,请处理。 | ||||||||
| 2025011610536698-1 | 20250114002469 | ENJLC-250116-005 | 2025/1/16 15:29:10 | SF1540134663525 | 210231A562X2480C72SK | 210231A562N2140003RG | 7*24软件服务 | 2025/4/23 20:46:01 | 2025/1/16 17:52:43 | 2025/1/17 9:55:20 | v_iymbo(卜有敏) | [腾讯DOA申请]网络设备接口模块210231A562X2480C72SK故障申请,请处理。 | ||||
| 2025011710538067-1 | 20250107003357 | EWHLC-250117-001 | 2025/1/17 11:22:43 | 123810042 | 210235A3HEH2250CG066 | 210235A3HEH2420H0022 | 7*24*NCD | 2025/4/23 20:46:01 | 2025/1/17 14:00:00 | 2025/1/18 15:00:00 | v_xxtjiang(蒋婷) | [腾讯RMA申请]交换机210235A3HEH2250CG066故障申请,请处理。 | ||||
| 2025012010540684-1 | 20250117001925 | EHKGLC-250121-001 | 2025/1/20 10:14:15 | 2501210002 | 210235A3HEH213000150 | 210235A3HEH2470H0082 | 7*24*4 | 2025/4/23 20:46:01 | 2025/1/21 15:05:00 | 2025/1/22 11:12:00 | IT值班账号_香港-沙田 | [腾讯RMA申请]交换机210235A3HEH213000150故障申请,请处理。 |