| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024122510502099-1 | 20241224005907 | EGZLC-241225-002 | 2024/12/25 11:45:29 | 1310000087696 | 219803A1MS6249V001SF | 219803A1ML624BV0006S | 5*8*24CD | 2025/4/23 20:46:01 | 2024/12/25 12:10:58 | 2024/12/26 10:30:00 | v_dcjluo(罗吉彬) | [腾讯DOA申请]网络设备风扇F24BF2409041120H故障申请,请处理。 | ||||
| 2024122610504562-1 | 20241225006089 | ESHLC-241226-002 | 2024/12/26 15:05:08 | 1310000096949 | 219803A1MT6246V00075 | 219803A1MR6246V0001V | 5*8*24CD | 2025/4/23 20:46:01 | 2024/12/26 15:24:21 | 2024/12/27 14:41:00 | v_ermbai(白二明) | [腾讯返修申请]网络设备电源R599A6T102078故障申请,请处理。 | ||||
| 2024122610505351-1 | 20241226005349 | ENJLC-241226-003 | 2024/12/26 21:42:25 | 210231A4PRH2480H0008 | 7*24*NCD | v_ippzhang(张萍) | [腾讯DOA申请]网络设备板卡210231A4PRH2480H0008故障申请,请处理。 | |||||||||
| 2024122710505786-1 | 20241220003939 | ET_USA(E)LC-241227-001 | 2024/12/27 10:32:25 | 210231A4PQH2180C0059 | 210231A4PQP22100G00Z | 7*24*4 | 张平 | [腾讯RMA申请]网络设备板卡210231A4PQH2180C0059故障申请,请处理。 | ||||||||
| 2024122710506927-1 | 20241212005463 | ECDLC-241227-003 | 2024/12/27 17:08:53 | 123879598 | 210231A1LUX2360C707B | 210231A1LUX2380C700F | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/27 17:44:55 | 2024/12/30 10:00:00 | v_izzhuang(黄婷婷) | [腾讯RMA申请]网络设备线缆210231A1LUX2360C707B故障申请,请处理。 | ||||
| 2024122910508373-1 | 20241229002269 | ENJLC-241229-002 | 2024/12/29 17:59:39 | 210231AGVD5249P00003 | 5*8*NBD | v_iymbo(卜有敏) | [腾讯DOA申请]网络设备板卡210231AGVD5249P00003故障申请,请处理。 | |||||||||
| 2024123010508834-1 | 20241228005494 | ETJLC-250103-003 | 2024/12/30 10:02:55 | KY4000535838813 | 210235A2NWP20900003P | 219801A345624AV0000P | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 18:31:35 | 2025/1/6 15:16:12 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20900003P故障申请,请处理。 | ||||
| 2024123110511207-1 | 20241231003237 | 2024/12/31 10:50:32 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH2210CG01F故障申请,请处理。 | ||||||||||||
| 2025010310516653-1 | 20241230002957 | EIDNLC-250103-005 | 2025/1/3 16:50:08 | XNIDNLC2501030002 | 210231A4PQH2140C00SP | 210231A4PQH206000788 | 7*24*4 | 2025/4/23 20:46:01 | 2025/1/3 18:00:00 | 2025/1/3 19:30:00 | yu | [腾讯RMA申请]网络设备板卡210231A4PQH2140C00SP故障申请,请处理。 | ||||
| 2025010310516914-1 | 20241228004510 | 2025/1/3 18:15:10 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A4UFX21300094R故障申请,请处理。 | ||||||||||||
| 2025010410517153-1 | 20250102002373 | EBJLC-250104-001 | 2025/1/4 4:06:10 | 1810000157519 | 210235A2QJP21900000L | 219801A3496233V00002 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/4 9:52:33 | 2025/1/6 16:55:00 | v_ijli(李静) | [腾讯RMA申请]交换机210235A2QJP21900000L故障申请,请处理。 | ||||
| 2025010610519521-1 | 20241129004402 | ESHLC-250106-002 | 2025/1/6 15:38:08 | SF1540134662732 | 219803A1MT6249V0002F | 219803A1MR6243V00002 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/1/6 21:51:45 | 2025/1/7 10:42:47 | v_iyjyang(杨燕珺) | [腾讯DOA申请]网络设备电源R598A71102200故障申请,请处理。 | ||||
| 2025010610519523-1 | 20241129004849 | ESHLC-250106-003 | 2025/1/6 15:38:22 | 1310000096892 | 219803A1MT624AV00084 | 219803A1MR6243V00003 | 5*8*24CD | 2025/4/23 20:46:01 | 2025/1/6 16:26:00 | 2025/1/7 9:52:00 | v_ermbai(白二明) | [腾讯DOA申请]网络设备电源R598A75100588故障申请,请处理。 | ||||
| 2025010610519561-1 | 20250104003189 | ENJLC-250106-004 | 2025/1/6 15:47:40 | SF3126084018236 | 210231A0A8X2490C70J1 | 210231A0A8X20900014G | 7*24软件服务 | 2025/4/23 20:46:01 | 2025/1/6 16:22:35 | 2025/1/7 10:07:03 | v_iscliang(梁山川) | [腾讯DOA申请]网络设备接口模块210231A0A8X2490C70J1故障申请,请处理。 | ||||
| 2025010610520003-1 | 20250101002619 | EGZLC-250117-001 | 2025/1/6 17:26:25 | SF3152271906652 | 210235A2NWP21400003R | 219801A345623AV000HC | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/17 18:31:23 | 2025/1/20 11:09:54 | v_iyyshao(邵永毅) | [腾讯RMA申请]交换机210235A2NWP21400003R故障申请,请处理。 |