| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024121810491215-1 | 20241218004398 | ESZLC-241218-002 | 2024/12/18 14:30:15 | 210235A3HEH209000812 | 7*24*NCD | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A3HEH209000812故障申请,请处理。 | |||||||||
| 2024121810491224-1 | 20241218004400 | 2024/12/18 14:31:19 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH209001045故障申请,请处理。 | ||||||||||||
| 2024121810491225-1 | 20241218004404 | 2024/12/18 14:32:22 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH20A000229故障申请,请处理。 | ||||||||||||
| 2024121810491247-1 | 20241129004374 | 2024/12/18 14:39:12 | 7*24*NCD | [腾讯RMA申请]交换机210235A2F55243N0002T故障申请,请处理。 | ||||||||||||
| 2024121810491639-1 | 20241218004160 | EHKGLC-241218-001 | 2024/12/18 16:11:24 | 2412180001 | 210231A5LLN1960000G8 | 210231A5LLX2220000F4 | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/18 17:30:00 | 2024/12/19 12:00:00 | IT值班账号_香港-沙田 | [腾讯RMA申请]网络设备接口模块210231A5LLN1960000G8故障申请,请处理。 | ||||
| 2024121910492236-1 | 20241218005769 | EHKGLC-241219-001 | 2024/12/19 0:47:58 | 2412190001 | 210231A4UFN1850003R8 | 210231A4UFX213000G6W | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/19 11:25:00 | 2024/12/19 15:00:00 | IT值班账号_香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850003R8故障申请,请处理。 | ||||
| 2024121910492265-1 | 20241219003225 | ESHLC-250103-004 | 2024/12/19 6:54:55 | KY4000535839094 | 210235A2NWP2130000X2 | 219801A345624CV00001 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 18:31:09 | 2025/1/8 10:43:29 | v_irpan(潘瑞) | [腾讯RMA申请]交换机210235A2NWP2130000X2故障申请,请处理。 | ||||
| 2024121910492989-1 | 20241219003973 | ESZLC-241219-002 | 2024/12/19 11:55:15 | KY4000504752828 | 210231A0QMH207005414 | 210231A0QMH2480H01MW | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/19 16:47:19 | 2024/12/20 15:58:49 | v_ljclchen(陈磊) | [腾讯RMA申请]网络设备电源210231A0QMH207005414故障申请,请处理。 | ||||
| 2024122010494291-1 | 20241216004911 | EGZLC-241220-001 | 2024/12/20 4:05:55 | 1310000087648 | 210231A4PQH2230C000C | 210231A4PQH2210CG00C | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/20 5:50:03 | 2024/12/23 10:11:00 | v_icbwei(韦朝彬) | [腾讯RMA申请]网络设备板卡210231A4PQH2230C000C故障申请,请处理。 | ||||
| 2024122310497580-1 | 20241216005238 | EIDNLC-241223-001 | 2024/12/23 10:21:10 | XNIDNLC2412230001 | 210231A0A8X2480C70PB | 210231A0A8X20C0000LY | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/23 11:30:00 | 2024/12/23 14:00:00 | IT值班账号_印尼INDOSAT | [腾讯DOA申请]网络设备接口模块210231A0A8X2480C70PB故障申请,请处理。 | ||||
| 2024122310497806-1 | 20241222002445 | ETJLC-250103-004 | 2024/12/23 11:09:22 | KY4000535838755 | 210235A2NWP213000198 | 219801A345623AV000H0 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 18:31:56 | 2025/1/6 14:10:45 | v_iwliu(刘伟) | [腾讯RMA申请]交换机210235A2NWP213000198故障申请,请处理。 | ||||
| 2024122510501855-1 | 20241225006339 | EGYLC-241225-001 | 2024/12/25 10:42:52 | 123240206 | 210231A2UQX24B0C702Y | 210231A2UQX2460C702T | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/25 11:13:45 | 2024/12/25 14:40:00 | v_vychen(陈礼云) | [腾讯DOA申请]网络设备接口模块210231A2UQX24B0C702Y故障申请,请处理。 | ||||
| 2024122510501857-1 | 20241225006339 | EGYLC-241225-002 | 2024/12/25 10:43:11 | SF3114498266354 | 210231A2UQX24B0C704M | 210231A2UQX2140000R4 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/25 18:59:56 | 2024/12/26 16:48:56 | v_vychen(陈礼云) | [腾讯DOA申请]网络设备接口模块210231A2UQX24B0C704M故障申请,请处理。 | ||||
| 2024122510502088-1 | 20241221004901 | EGYLC-241225-004 | 2024/12/25 11:43:18 | 123240161 | 210231A0A8X2490C70QX | 210231A0A8X15C000147 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/27 12:08:11 | 2024/12/30 10:00:00 | v_shshhe(何善恒) | [腾讯DOA申请]网络设备接口模块210231A0A8X2490C70QX故障申请,请处理。 | ||||
| 2024122510502090-1 | 20241221004901 | EGYLC-241225-003 | 2024/12/25 11:43:30 | 123240205 | 210231A0A8X2490C706G | 210231A0A8N116000125 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/25 12:16:47 | 2024/12/25 14:40:00 | v_shshhe(何善恒) | [腾讯DOA申请]网络设备接口模块210231A0A8X2490C706G故障申请,请处理。 |