| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024120610471641-1 | 20241129004132 | ESZLC-241206-001 | 2024/12/6 14:04:15 | 1310000087467 | 219803A1MS6244V0001L | 219803A1ML6247V0001L | 5*8*24CD | 2025/4/23 20:46:01 | 2024/12/6 16:12:53 | 2024/12/12 9:31:25 | v_iffeichen(陈飞) | [腾讯返修申请]网络设备风扇F24BF2404220661H故障申请,请处理。 | ||||
| 2024120610471643-1 | 20241205005102 | EGZLC-241206-002 | 2024/12/6 14:04:33 | 1310000087466 | 219803A1MT6247V001MR | 219803A1MR6243V00007 | 5*8*24CD | 2025/4/23 20:46:01 | 2024/12/6 15:27:38 | 2024/12/7 10:01:00 | v_ibqfan(樊宝强) | [腾讯DOA申请]网络设备电源R599A6T101921故障申请,请处理。 | ||||
| 2024120910474149-1 | 20241207004016 | ETJLC-250103-002 | 2024/12/9 9:27:45 | SF3121680911381 | 210235A2NWP224090017 | 219801A3456247V00008 | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 14:04:03 | 2025/1/6 10:59:27 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP224090017故障申请,请处理。 | ||||
| 2024120910474296-1 | 20241207003949 | EGZLC-250103-003 | 2024/12/9 10:04:44 | KY4000535885657 | 210235A2NWP21300004Y | 219801A345624AV0000V | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 16:54:34 | 2025/1/6 16:49:33 | v_ijlchen(陈锦龙) | [腾讯RMA申请]交换机210235A2NWP21300004Y故障申请,请处理。 | ||||
| 2024120910474393-1 | 20241128004516 | EQ_SGPLC-241209-001 | 2024/12/9 10:25:08 | XNQ_SGPLC2412090001 | 210235A3HEH209000713 | 210235A3HE5248L0006S | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/9 11:00:00 | 2024/12/9 13:30:00 | IT值班账号_新加坡-Dodid泰戈尔 | [腾讯RMA申请]交换机210235A3HEH209000713故障申请,请处理。 | ||||
| 2024120910474404-1 | 20241128004511 | 2024/12/9 10:28:22 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH209000605故障申请,请处理。 | ||||||||||||
| 2024121010477261-1 | 20241206006620 | EGZLC-250103-001 | 2024/12/10 14:41:43 | KY4000535885915 | 219801A3456233V0000F | 219801A3456237V0001Q | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 16:54:22 | 2025/1/6 10:27:51 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机219801A3456233V0000F故障申请,请处理。 | ||||
| 2024121010478041-1 | 20241210003651 | EIDNLC-241210-001 | 2024/12/10 18:13:23 | XNIDNLC2412110001 | 210235A3HEH209000645 | 210235A3HEH2240C002B | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/11 17:00:00 | 2024/12/12 10:00:00 | 小鱼 | [腾讯RMA申请]交换机210235A3HEH209000645故障申请,请处理。 | ||||
| 2024121110478725-1 | 20241211003747 | ESHLC-241211-003 | 2024/12/11 10:36:57 | KY4000563678857 | 210235A2NWP21100001Q | 219801A3456247V0000B | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/11 19:40:21 | 2024/12/12 15:06:44 | v_irpan(潘瑞) | [腾讯RMA申请]交换机210235A2NWP21100001Q故障申请,请处理。 | ||||
| 2024121110478937-1 | 20241209004000 | ESHLC-241211-004 | 2024/12/11 11:21:34 | 1310000075834 | 210231A2ERN21B0000Y7 | 210231A2ERN21C0000MZ | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/11 11:33:50 | 2024/12/12 9:24:00 | v_iqshen(沈崎) | [腾讯RMA申请]网络设备电源210231A2ERN21B0000Y7故障申请,请处理。 | ||||
| 2024121210481110-1 | 20241206006388 | ESJLC-241212-001 | 2024/12/12 11:12:02 | 1810000121104 | 210235A2YL5239P0004S | 210235A2YL523CP000HJ | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/12 12:16:42 | 2024/12/13 11:17:00 | v_igjhe(何国娟) | [腾讯RMA申请]路由器210235A2YL5239P0004S故障申请,请处理。 | ||||
| 2024121210481491-1 | 20241210003294 | EGZLC-241212-001 | 2024/12/12 14:11:17 | KY4000584626007 | 210235A2NWP20C00011T | 219801A345624AV0000S | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/12 16:58:58 | 2024/12/13 10:39:05 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NWP20C00011T故障申请,请处理。 | ||||
| 2024121210481680-1 | 20241112004823 | ENJLC-241212-001 | 2024/12/12 15:03:41 | SF1540131231728 | 210231A0QMH2240C03FK | 210231A0QMH2450H01MX | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/12 16:26:17 | 2024/12/13 14:26:40 | v_iymbo(卜有敏) | [腾讯RMA申请]网络设备电源210231A0QMH2240C03FK故障申请,请处理。 | ||||
| 2024121310482675-1 | 20241211003773 | EGZLC-241216-002 | 2024/12/13 2:15:07 | 1310000087574 | 210231A2UVH2150C003X | 210231A2UVB208000044 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/16 10:37:58 | 2024/12/16 14:00:00 | v_icwei(魏晨) | [腾讯RMA申请]网络设备板卡210231A2UVH2150C003X故障申请,请处理。 | ||||
| 2024121310483120-1 | 20241212005322 | ESZLC-241213-001 | 2024/12/13 10:55:12 | 1310000088635 | 210231A4PRH186000058 | 210231A4PRH2410H000K | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/13 11:21:44 | 2024/12/13 14:35:00 | v_iffeichen(陈飞) | [腾讯RMA申请]网络设备板卡210231A4PRH186000058故障申请,请处理。 |