| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024112910460254-1 | 20241129003883 | ETJLC-250103-001 | 2024/11/29 15:20:23 | SF3126880881335 | 210235A2NWP20900001Z | 219801A345623AV000JG | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 14:05:06 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20900001Z故障申请,请处理。 | |||||
| 2024112910460288-1 | 20241129004791 | ESHLC-241129-004 | 2024/11/29 15:27:34 | 1310000075691 | 210231A4PQH2210C000D | 210231A4PQH2480H0002 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/11/29 18:31:45 | 2024/11/30 18:00:00 | v_ihwu(吴汉) | [腾讯RMA申请]网络设备板卡210231A4PQH2210C000D故障申请,请处理。 | ||||
| 2024112910460497-1 | 20241114005150 | ENJLC-241129-004 | 2024/11/29 16:15:08 | SF1540131231419 | 210231A4B1X2490C7KDJ | 210231A4B1X23B0C75MT | 7*24*NCD | 2025/4/23 20:46:01 | 2024/11/29 18:03:40 | 2024/12/2 9:38:45 | v_iymbo(卜有敏) | [腾讯DOA申请]网络设备接口模块210231A4B1X2490C7KDJ故障申请,请处理。 | ||||
| 2024112910460626-1 | 20241128004148 | ESJLC-241129-001 | 2024/11/29 16:50:38 | 1810000121151 | 210231AG7XP22200066Z | 210231A0QMH2490H06JW | 5*8*NBD | 2025/4/23 20:46:01 | 2024/11/29 17:42:03 | 2024/12/2 16:11:00 | v_honghgao(高虹) | [腾讯RMA申请]网络设备电源210231AG7XP22200066Z故障申请,请处理。 | ||||
| 2024113010461109-1 | 20241126005205 | ENJLC-250103-001 | 2024/11/30 3:09:34 | KY4000535838795 | 210235A2NWP21300003W | 219801A345624AV0000W | 5*8*NBD | 2025/4/23 20:46:01 | 2025/1/3 18:31:39 | v_icjwu(吴春军) | [腾讯RMA申请]交换机210235A2NWP21300003W故障申请,请处理。 | |||||
| 2024120210463815-1 | 20241130003160 | EGZLC-241202-002 | 2024/12/2 15:25:05 | 1310000087406 | 210231A4PTB237000319 | 210231A4PTB225000372 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/2 15:55:16 | 2024/12/3 10:00:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备板卡210231A4PTB237000319故障申请,请处理。 | ||||
| 2024120210463996-1 | 20241130004700 | ESZLC-241202-002 | 2024/12/2 16:04:27 | 1310000088573 | 210231A2ERN21A00002D | 210231A2ERN20800044K | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/2 16:39:27 | 2024/12/3 16:50:00 | v_iffeichen(陈飞) | [腾讯RMA申请]网络设备电源210231A2ERN21A00002D故障申请,请处理。 | ||||
| 2024120310466164-1 | 20241203005279 | ENJLC-241203-001 | 2024/12/3 16:22:02 | SF1540131231589 | 210231A4PQH2210C00K5 | 210231A4PQH2480H00K9 | 7*24*NCD | 2025/4/23 20:46:01 | 2024/12/3 18:05:52 | 2024/12/4 10:47:34 | v_icjwu(吴春军) | [腾讯RMA申请]网络设备板卡210231A4PQH2210C00K5故障申请,请处理。 | ||||
| 2024120310466168-1 | 20241202004578 | ET_USA(E)LC-241203-001 | 2024/12/3 16:22:29 | 210231A5CHH2430H009S | 210231A5CHH2320C001G | 7*24*4 | IT值班账号_美国弗吉尼亚Cyrusone斯特灵AC | [腾讯RMA申请]网络设备电源210231A5CHH2430H009S故障申请,请处理。 | ||||||||
| 2024120310466740-1 | 20241127003868 | 2024/12/3 22:35:24 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH205000365故障申请,请处理。 | ||||||||||||
| 2024120410466784-1 | 20241202003109 | ESZLC-241204-001 | 2024/12/4 2:24:12 | KY4000577529194 | 210235A2NWP20C0000XF | 219801A3456237V0002Z | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/4 17:23:36 | 2024/12/9 10:49:53 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20C0000XF故障申请,请处理。 | ||||
| 2024120410467342-1 | 20241203006154 | ENJLC-241204-001 | 2024/12/4 11:09:43 | SF1540131231598 | 210231A4QGH212000072 | 210231A4QGH23B0H0013 | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/4 17:17:38 | 2024/12/5 17:33:07 | v_icjwu(吴春军) | [腾讯RMA申请]网络设备板卡210231A4QGH212000072故障申请,请处理。 | ||||
| 2024120410467346-1 | 20241203006154 | ENJLC-241204-002 | 2024/12/4 11:10:06 | SF1540131231598 | 210231A4QGH213000069 | 210231A4QGH22B0C000B | 7*24*4 | 2025/4/23 20:46:01 | 2024/12/4 17:17:38 | 2024/12/5 17:33:07 | v_icjwu(吴春军) | [腾讯RMA申请]网络设备板卡210231A4QGH213000069故障申请,请处理。 | ||||
| 2024120510469345-1 | 20241202003753 | EGZLC-241205-002 | 2024/12/5 11:09:17 | KY4000548565427 | 210235A2NVH20B000011 | 219801A3436249V0001B | 5*8*NBD | 2025/4/23 20:46:01 | 2024/12/5 16:15:03 | 2024/12/6 13:59:45 | v_ijlchen(陈锦龙) | [腾讯RMA申请]交换机210235A2NVH20B000011故障申请,请处理。 | ||||
| 2024120510469784-1 | 20241122004761 | 2024/12/5 14:25:23 | 7*24软件服务 | [腾讯DOA申请]交换机210235A4AG5248L0007P故障申请,请处理。 |