| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020103039729 | ticket-202010291042 | ENJLC-201030-002 | 2020/10/30 13:25:51 | 368936313088 | G10231A7LU0500LZ | G10231A7LU0500V8 | 5*8*NBD | 2020/10/30 13:45:00 | 2020/11/2 9:29:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LU0500LZ故障申请,麻烦RMA | |||||
| 2020103088494 | ticket-202010280652 | ENJLC-201030-001 | 2020/10/30 13:30:28 | 368936313088 | G10231A7LU0500NJ | G10231A7LU0402T0 | 5*8*NBD | 2020/10/30 13:45:00 | 2020/11/2 9:29:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LU0500NJ故障申请,麻烦RMA | |||||
| 2020103073493 | ticket-202010300658 | ESZLC-201030-002 | 2020/10/30 14:42:14 | 1910000165346 | 210231A2KLX181006707 | 210231A2KLX2090001XH | 7*24软件服务 | 2020/10/30 16:30:00 | 2020/11/2 9:09:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX181006707故障申请,麻烦RMA | |||||
| 2020103077517 | ticket-202010300534 | EHZLC-201030-001 | 2020/10/30 14:44:18 | 80062112038 | 210231A5LLN1850000CG | 210231A5LLX208000005 | 7*24*NCD | 2020/10/30 16:20:00 | 2020/11/2 21:58:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000CG故障申请,麻烦RMA | |||||
| 2020103005619 | ticket-202010300260 | ESHLC-201030-002 | 2020/10/30 15:04:56 | 1910000192107 | 210231A2E4X2020001CQ | 210231A2E4X2030001X9 | 7*24软件服务 | 2020/10/30 15:22:00 | 2020/10/31 9:43:00 | 吴汉 | 麻烦rma | |||||
| 2020103021400 | ticket-202010291052 | ECQLC-201030-001 | 2020/10/30 17:30:41 | 118006208 | G20231A9V905059Q | G20231A9V90509H9 | 5*8*NBD | 2020/10/31 9:59:00 | 2020/11/1 9:56:00 | 唐远航 | [腾讯RMA申请]网络设备接口模块G20231A9V905059Q故障申请,麻烦RMA | |||||
| 2020110253616 | ticket-202010310142 | ESZLC-201102-001 | 2020/11/2 11:19:25 | 1910000165388 | 210231A2KLX166005091 | 210231A2KLX2090000J8 | 5*8*NBD | 2020/11/2 17:21:00 | 2020/11/3 9:24:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005091故障申请,麻烦RMA | |||||
| 2020110279858 | ticket-202011020540 | EGZLC-201102-001 | 2020/11/2 11:27:57 | 1910000454401 | 210231A7LVN187000BK8 | G10231A7LV0607Y5 | 7*24*NCD | 2020/11/2 12:04:00 | 2020/11/3 9:32:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BK8故障申请,麻烦RMA | |||||
| 2020110225882 | ticket-202011010014 | EBJLC-201102-001 | 2020/11/2 12:12:21 | 1810000051072 | 210231A2KLX167002504 | 210231A2KLX2060006WM | 5*8*NBD | 2020/11/2 13:19:00 | 2020/11/3 9:03:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002504故障申请,麻烦RMA | |||||
| 2020110280549 | ticket-202010290624 | EBJLC-201102-002 | 2020/11/2 14:12:46 | 1810000051073 | 210231A5LLN18500013Q | 210231A5LLX2060000YH | 7*24*NCD | 2020/11/2 14:24:00 | 2020/11/3 12:00:00 | 张映雪 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500013Q故障申请,麻烦RMA | |||||
| 2020110261695 | ticket-202011010446 | ESZLC-201102-004 | 2020/11/2 15:06:21 | 1910000165410 | 210231A2KLX164001182 | 210231A2KLN209000010 | 7*24*NCD | 2020/11/2 17:21:00 | 2020/11/3 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001182故障申请,麻烦RMA | |||||
| 2020110292367 | ticket-202011010074 | ESZLC-201102-003 | 2020/11/2 15:06:29 | 1910000165410 | 210231A2KLX164001382 | 210231A2KLN20900001Q | 5*8*NBD | 2020/11/2 17:21:00 | 2020/11/3 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001382故障申请,麻烦RMA | |||||
| 2020110241207 | ticket-202011020884 | EHKGLC-201102-002 | 2020/11/2 15:37:40 | 201102783 | 210231A2KLX186000BNW | 210231A2KLX206000397 | 7*24*NCD | 2020/11/3 8:32:00 | 2020/11/3 11:00:00 | 香港-盈科沙田 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000BNW故障申请,麻烦RMA | |||||
| 2020110273799 | ticket-202011020964 | EHKGLC-201102-003 | 2020/11/2 16:06:36 | 201102782 | 210231A2KLX1860009VH | 210231A2KLX2060003BW | 7*24*NCD | 2020/11/3 8:32:00 | 2020/11/3 11:00:00 | 香港-盈科沙田 | [腾讯RMA申请]网络设备接口模块210231A2KLX1860009VH故障申请,麻烦RMA | |||||
| 2020110267111 | ticket-202011010416 | ETJLC-201102-001 | 2020/11/2 17:57:45 | 117848557 | 210231A0A8N137000243 | 210231A0A8N137001218 | 7*24软件服务 | 2020/11/3 8:36:00 | 2020/11/3 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A0A8N137000243故障申请,麻烦RMA |