| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020102793354 | ticket-202010260154 | ESZLC-201027-003 | 2020/10/27 11:36:24 | 1910000164199 | 210231A2KLX164001951 | 210231A2KLN20900001D | 7*24*NCD | 2020/10/27 17:40:00 | 2020/10/28 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001951故障申请,麻烦RMA | |||||
| 2020102706502 | ticket-202010210176 | ESHLC-201027-003 | 2020/10/27 14:09:49 | 1910000192361 | 210231A0A8N149000400 | 210231A0A8N158000172 | 7*24软件服务 | 2020/10/27 14:35:00 | 2020/10/28 9:40:00 | 阮华丽 | rma | |||||
| 2020102795933 | ticket-202010270038 | ESZLC-201027-004 | 2020/10/27 14:36:17 | 1910000164181 | 210231A2KLX166004904 | 210231A2KLN20900000C | 7*24*NCD | 2020/10/27 17:40:00 | 2020/10/28 9:31:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004904故障申请,麻烦RMA | |||||
| 2020102785633 | ticket-202010240046 | ETJLC-201027-001 | 2020/10/27 14:37:22 | 117848581 | 210231A5LLN1930000WH | 210231A5LLN18B0001JF | 7*24*NCD | 2020/10/27 14:57:00 | 2020/10/28 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A5LLN1930000WH故障申请,麻烦RMA | |||||
| 2020102762808 | ticket-202010270466 | EGZLC-201027-005 | 2020/10/27 14:43:28 | 1910000452491 | 210231A5LLN19500005Y | 210231A5LLN18B0001WQ | 7*24*NCD | 2020/10/27 14:55:00 | 2020/10/28 11:44:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN19500005Y故障申请,麻烦RMA | |||||
| 2020102798032 | ticket-202010261048 | EBJLC-201027-005 | 2020/10/27 15:34:27 | 1810000048614 | 210231A2KLX167002093 | 210231A2KLX18200098P | 5*8*NBD | 2020/10/27 16:10:00 | 2020/10/28 9:08:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002093故障申请,麻烦RMA | |||||
| 2020102706892 | ticket-202010261188 | ENJLC-201027-002 | 2020/10/27 22:16:18 | 368936313051 | 210231A2KLX173000313 | 210231A2KLN20900000T | 7*24*NCD | 2020/10/28 9:15:00 | 2020/10/29 10:12:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX173000313故障申请,麻烦RMA | |||||
| 2020102747130 | ticket-202010270016 | ENJLC-201028-001 | 2020/10/27 22:17:14 | 368936313051 | 210231A2KLX1990003C4 | 210231A2KLN20900001Z | 7*24软件服务 | 2020/10/28 9:15:00 | 2020/10/29 10:12:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990003C4故障申请,麻烦RMA | |||||
| 2020102809816 | ticket-202010280412 | ESZLC-201028-001 | 2020/10/28 14:49:20 | 1910000164255 | 210231A2KLX166004704 | 210231A2KLN209000023 | 7*24*NCD | 2020/10/28 17:29:00 | 2020/10/29 9:24:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004704故障申请,麻烦RMA | |||||
| 2020102887352 | ticket-202010270266 | ESHLC-201028-006 | 2020/10/28 14:51:17 | 80061900566 | 210231A5LLX207000019 | 210231A5LLX20600046Z | 7*24*NCD | 2020/10/28 18:16:00 | 2020/10/29 13:11:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLX207000019故障申请,麻烦RMA | |||||
| 2020102865818 | ticket-202010270548 | EGZLC-201028-002 | 2020/10/28 15:15:46 | 1910000454165 | 210231A5LLN19500007K | 210231A5LLN18B0001HR | 7*24*NCD | 2020/10/28 15:30:00 | 2020/10/29 11:25:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN19500007K故障申请,麻烦RMA | |||||
| 2020102857408 | ticket-202010270834 | ECDLC-201028-001 | 2020/10/28 16:54:02 | 117815617 | 210231A2KLX167002857 | 210231A2KLX1890004XS | 7*24*NCD | 2020/10/28 17:30:00 | 2020/10/29 15:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002857故障申请,麻烦RMA | |||||
| 2020102930769 | ticket-202010270822 | ESZLC-201029-001 | 2020/10/29 9:38:19 | 1910000164419 | 210231A5LLN1850002TW | 210231A5LLX20600041N | 7*24*NCD | 2020/10/29 17:34:00 | 2020/10/30 9:03:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002TW故障申请,麻烦RMA | |||||
| 2020102963955 | ticket-202010290194 | EGZLC-201029-001 | 2020/10/29 11:08:52 | 1910000454205 | G20231A9V905046L | G20231A9V90509CS | 5*8*NBD | 2020/10/29 11:30:00 | 2020/10/30 9:37:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块G20231A9V905046L故障申请,麻烦RMA | |||||
| 2020103061068 | ticket-202010221254 | ESZLC-201030-001 | 2020/10/30 10:26:46 | 1910000165338 | 210231A4UFN18400016Y | 210231A4UFX2060000WW | 7*24*NCD | 2020/10/30 16:30:00 | 2020/11/1 9:24:00 | 胡校 | 光模块故障，麻烦发rma。 |