| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020102230546 | ticket-202010221004 | EGZLC-201022-006 | 2020/10/22 16:15:18 | 1910000453114 | 210231A7LVN187000B8H | G10231A7LV06038J | 7*24*NCD | 2020/10/22 16:29:00 | 2020/10/23 9:52:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B8H故障申请,麻烦RMA | |||||
| 2020102242603 | ticket-202010220330 | EBJLC-201022-008 | 2020/10/22 17:34:45 | 1810000048603 | 210231A2KLX167002445 | 210231A2KLN20900000F | 5*8*NBD | 2020/10/22 18:18:00 | 2020/10/23 9:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002445故障申请,麻烦RMA | |||||
| 2020102341156 | ticket-202010220820 | ESHLC-201023-007 | 2020/10/23 10:24:27 | 1910000192525 | 210231A5LLX20500031X | 210231A5LLX20600041D | 7*24*NCD | 2020/10/23 10:38:00 | 2020/10/26 11:47:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500031X故障申请,麻烦RMA | |||||
| 2020102311871 | ticket-202010211034 | ENJLC-201023-001 | 2020/10/23 11:23:19 | 368936313024 | G10231A7M1040256 | G30231A7M10400LZ | 5*8*NBD | 2020/10/23 13:20:00 | 2020/10/24 10:21:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M1040256故障申请,麻烦RMA | |||||
| 2020102357892 | ticket-202010210508 | ESHLC-201023-013 | 2020/10/23 17:13:31 | 1910000192837 | 210231A5LLN181001157 | 210231A5LLX20600041K | 7*24*NCD | 2020/10/23 17:22:00 | 2020/10/26 10:03:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN181001157故障申请,麻烦RMA | |||||
| 2020102604648 | ticket-202010250446 | ESZLC-201026-001 | 2020/10/26 11:20:20 | 1910000164115 | 210231A5LLN1830002V7 | 210231A5LLX20600041L | 7*24*NCD | 2020/10/26 16:48:00 | 2020/10/27 8:56:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830002V7故障申请,麻烦RMA | |||||
| 2020102601467 | ticket-202010191086 | ESHLC-201026-004 | 2020/10/26 14:35:18 | 1910000192435 | 210231A5LLX1960002K3 | 210231A5LLX20600040Y | 7*24*NCD | 2020/10/26 15:28:00 | 2020/10/27 10:20:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960002K3故障申请,麻烦RMA | |||||
| 2020102657375 | ticket-202010240446 | ETJLC-201026-001 | 2020/10/26 14:35:18 | 117848757 | 210231A4UFN1920000H9 | 210231A4UFX2070002DD | 7*24*NCD | 2020/10/26 16:57:00 | 2020/10/27 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A4UFN1920000H9故障申请,麻烦RMA | |||||
| 2020102678216 | ticket-202010250370 | ESZLC-201026-002 | 2020/10/26 15:53:48 | 1910000164165 | 210231A2KLX164002461 | 210231A2KLN20900001S | 7*24*NCD | 2020/10/26 16:48:00 | 2020/10/27 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002461故障申请,麻烦RMA | |||||
| 2020102618910 | ticket-202010240052 | ESZLC-201026-003 | 2020/10/26 16:12:09 | 1910000164165 | 210231A2KLX164002242 | 210231A2KLN20900000G | 5*8*NBD | 2020/10/26 16:48:00 | 2020/10/27 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002242故障申请,麻烦RMA | |||||
| 2020102600039 | ticket-202010231568 | ENJLC-201026-010 | 2020/10/26 16:25:22 | 368936313042 | 210231A4UFN1850001YG | 210231A4UFX2070002SW | 7*24*NCD | 2020/10/26 16:39:00 | 2020/10/27 9:14:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850001YG故障申请,麻烦RMA | |||||
| 2020102611374 | ticket-202010231422 | EGZLC-201026-002 | 2020/10/26 17:01:15 | 1910000452697 | 210231A7LUN1880000CH | G10231A7LU09T0B0 | 5*8*NBD | 2020/10/26 17:10:00 | 2020/10/27 9:55:00 | 范志江 | [腾讯RMA申请]网络设备线缆TH88A2F0LB故障申请,麻烦RMA | |||||
| 2020102748364 | ticket-202010240116 | ESHLC-201027-001 | 2020/10/27 11:01:18 | 1910000192353 | 210231A2KLX159001203 | 210231A2KLN20900000K | 7*24*NCD | 2020/10/27 12:58:00 | 2020/10/28 9:52:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001203故障申请,麻烦RMA | |||||
| 2020102700865 | ticket-202010250404 | ESHLC-201027-002 | 2020/10/27 11:09:43 | 1910000192345 | 210231A5LLN1840002W9 | 210231A5LLX20600012T | 7*24*NCD | 2020/10/27 12:55:00 | 2020/10/28 10:35:00 | 朱正强 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002W9故障申请,麻烦RMA | |||||
| 2020102790761 | ticket-202010270270 | ESZLC-201027-002 | 2020/10/27 11:36:20 | 1910000164199 | 210231A2KLX164001423 | 210231A2KLN20900000X | 7*24*NCD | 2020/10/27 17:40:00 | 2020/10/28 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001423故障申请,麻烦RMA |