| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020101917918 | ticket-202010161158 | EBJLC-201019-004 | 2020/10/19 18:05:20 | 1810000048586 | 210231A2KLX167001904 | 210231A2KLN209000020 | 7*24*NCD | 2020/10/20 8:20:00 | 2020/10/20 12:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001904故障申请,麻烦RMA | |||||
| 2020101953677 | ticket-202010160822 | EBJLC-201019-005 | 2020/10/19 18:05:22 | 1810000048586 | 210231A2KLX167000063 | 210231A2KLN209000013 | 5*8*NBD | 2020/10/20 8:20:00 | 2020/10/20 12:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000063故障申请,麻烦RMA | |||||
| 2020102047587 | ticket-202010170242 | ENJLC-201020-017 | 2020/10/20 9:43:21 | SF1103414983277 | 210231A2KLN19400057S | 210231A2KLN20900000P | 7*24软件服务 | 2020/10/20 17:28:00 | 2020/10/21 9:45:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400057S故障申请,麻烦RMA | |||||
| 2020102015210 | ticket-202010200306 | ECDLC-201020-001 | 2020/10/20 15:17:10 | 117815631 | 210231A2KLX166001937 | 210231A2KLX2060007L8 | 5*8*NBD | 2020/10/20 17:30:00 | 2020/10/21 17:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001937故障申请,麻烦RMA | |||||
| 2020102041384 | ticket-202010191086 | ESHLC-201020-016 | 2020/10/20 17:03:18 | 1910000192673 | 210231A5LLX1960002JY | 210231A5LLX20900000F | 7*24*NCD | 2020/10/20 17:19:00 | 2020/10/21 10:40:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960002JY故障申请,麻烦RMA | |||||
| 2020102043470 | ticket-202010150518 | EBJLC-201020-007 | 2020/10/20 17:54:18 | 1810000048590 | 210231A9V9N19A0000KD | 210231A9V9N20300024T | 5*8*NBD | 2020/10/20 18:17:00 | 2020/10/21 10:37:00 | 王刚 | [腾讯RMA申请]网络设备接口模块CN98B7024W故障申请,麻烦RMA | |||||
| 2020102101613 | ticket-202010210494 | ESZLC-201021-006 | 2020/10/21 14:13:21 | 1910000163164 | 210231A2KLX166004248 | 210231A2KLN20900001W | 7*24*NCD | 2020/10/21 17:37:00 | 2020/10/22 9:39:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004248故障申请,麻烦RMA | |||||
| 2020102121422 | ticket-202010170240 | ESHLC-201021-006 | 2020/10/21 14:58:36 | 1910000192705 | 210231A5LLN1840002ZQ | 210231A5LLN18B0001HV | 7*24*NCD | 2020/10/21 15:22:00 | 2020/10/22 9:23:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002ZQ故障申请,麻烦RMA | |||||
| 2020102188427 | ticket-202010201098 | ESZLC-201021-007 | 2020/10/21 15:16:54 | 1910000163198 | 210231A2KLX164001529 | 210231A2KLN209000019 | 7*24*NCD | 2020/10/21 15:37:00 | 2020/10/21 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001529故障申请,麻烦RMA | |||||
| 2020102141134 | ticket-202010201074 | EBJLC-201021-006 | 2020/10/21 16:22:21 | 1810000048595 | 210231A2KLX167000455 | 210231A2KLN20900001X | 7*24*NCD | 2020/10/21 16:34:00 | 2020/10/22 9:25:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000455故障申请,麻烦RMA | |||||
| 2020102141708 | ticket-202010180388 | ENJLC-201021-002 | 2020/10/21 17:26:02 | SF1099985876078 | G10231A7LV0604F8 | G10231A7LV06032Q | 5*8*NBD | 2020/10/21 17:38:00 | 2020/10/22 10:45:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0604F8故障申请,麻烦RMA | |||||
| 2020102135570 | ticket-202010201138 | ESHLC-201021-008 | 2020/10/21 17:35:19 | 1910000192763 | 210231A9V9N2030001RH | G20231A9V90509X9 | 5*8*NBD | 2020/10/21 18:16:00 | 2020/10/22 14:05:00 | 周超 | [腾讯RMA申请]网络设备接口模块CN03B701SM故障申请,麻烦RMA | |||||
| 2020102101543 | ticket-202010211018 | EGZLC-201022-001 | 2020/10/21 22:23:07 | 1910000453082 | G10231A7LT0304CK | G10231A7LT0301RF | 5*8*NBD | 2020/10/22 8:29:00 | 2020/10/22 11:30:00 | 黄顺 | [腾讯RMA申请]网络设备线缆G10231A7LT0304CK故障申请,麻烦RMA | |||||
| 2020102269056 | ticket-202010220516 | EBJLC-201022-006 | 2020/10/22 14:17:47 | 1810000048600 | 210231A4B1N18500098Q | 210231A4B1N1950001FS | 7*24*NCD | 2020/10/22 15:15:00 | 2020/10/23 15:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A4B1N18500098Q故障申请,麻烦RMA | |||||
| 2020102234250 | ticket-202010151290 | ECQLC-201022-002 | 2020/10/22 15:39:56 | 114090647 | 210231A4UFN18200014H | 210231A4UFX2060002H1 | 7*24*NCD | 2020/10/22 16:05:00 | 2020/10/23 11:02:00 | 周馨 | 这个比较急用 麻烦尽快rma |