| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024101410384917-1 | 20241014002546 | ENJLC-241014-008 | 2024/10/14 16:21:17 | 1880000082812 | 210231AGHQH2480H0052 | 210231AGHQH2440H006H | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/14 18:07:17 | 2024/10/15 11:00:00 | v_iymbo(卜有敏) | [腾讯DOA申请]网络设备板卡210231AGHQH2480H0052故障申请,请处理。 | ||||
| 2024101410385142-1 | 20241014002724 | ENJLC-241014-012 | 2024/10/14 17:17:20 | SF1537028319135 | 219803A00Q6238V000H7 | 210231A0QMH2380H028Q | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/14 18:04:15 | 2024/10/17 14:59:30 | v_ijmin(闵嘉) | [腾讯RMA申请]网络设备电源219803A00Q6238V000H7故障申请,请处理。 | ||||
| 2024101410385458-1 | 20241011003113 | ETJLC-241014-002 | 2024/10/14 21:06:30 | 122979946 | 210231A2E4X2160000R4 | 210231A2E4X21C0002JP | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/15 8:31:44 | 2024/10/15 10:00:00 | v_itguo(郭涛) | [腾讯RMA申请]网络设备接口模块210231A2E4X2160000R4故障申请,请处理。 | ||||
| 2024101510385532-1 | 20241015002417 | ESZLC-241021-001 | 2024/10/15 5:00:49 | 1310000088020 | 210235A2NWP20A000042 | 219801A3456245V00001 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 12:44:23 | 2024/10/22 10:26:00 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20A000042故障申请,请处理。 | ||||
| 2024101510386418-1 | 20241014003667 | ENJLC-241015-001 | 2024/10/15 13:56:16 | 1310000075476 | 210231A4B1X2470C7BNQ | 210231A4B1X23B0C74N7 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/15 14:07:50 | 2024/10/16 10:27:00 | v_iscliang(梁山川) | [腾讯DOA申请]网络设备接口模块210231A4B1X2470C7BNQ故障申请,请处理。 | ||||
| 2024101510387124-1 | 20241011002572 | EHKGLC-241016-001 | 2024/10/15 17:13:14 | 2410160003 | 210231A2KLX1860000MB | 210231A2KLX2210000KL | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/16 16:30:00 | 2024/10/17 16:05:00 | IT值班账号_香港-沙田 | [腾讯RMA申请]网络设备接口模块210231A2KLX1860000MB故障申请,请处理。 | ||||
| 2024101810391606-1 | 20241016002886 | ENJLC-241021-004 | 2024/10/18 9:35:57 | 1880000082847 | 210235A2NWP21300006Y | 219801A3456244V00009 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 17:21:01 | 2024/10/22 16:25:00 | v_jlijlwang(王家莉) | [腾讯RMA申请]交换机210235A2NWP21300006Y故障申请,请处理。 | ||||
| 2024102210397811-1 | 20241018004116 | ENJLC-241022-002 | 2024/10/22 15:10:00 | 1880000082855 | 210231A8355247P000FY | 210231A835P207000015 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/22 17:39:44 | 2024/10/23 12:42:00 | v_iymbo(卜有敏) | [腾讯DOA申请]网络设备板卡210231A8355247P000FY故障申请,请处理。 | ||||
| 2024102410400752-1 | 20241022009838 | EBJLC-241118-013 | 2024/10/24 3:22:27 | SF3111125227819 | 210235A2NWP2130000QY | 219801A345623AV000JX | 5*8*NBD | 2024/11/20 2:33:11 | 2024/11/18 18:57:20 | 2024/11/19 9:01:14 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NWP2130000QY故障申请,请处理。 | ||||
| 2024102410400778-1 | 20241023005441 | ENJLC-241024-001 | 2024/10/24 8:09:28 | SF3125048807740 | 210231A2UGH2140C002R | 210231A2UGH2190C0015 | 7*24*4 | 2024/11/20 2:33:11 | 2024/10/24 10:07:24 | 2024/10/25 10:42:38 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备板卡210231A2UGH2140C002R故障申请,请处理。 | ||||
| 2024102410402180-1 | 20241023004087 | ENJLC-241024-002 | 2024/10/24 16:25:19 | SF1540131230918 | 210231A4PSH168000008 | 210231A2USH2140C000N | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/24 17:35:41 | 2024/10/25 10:17:49 | v_ippzhang(张萍) | [腾讯RMA申请]网络设备板卡210231A4PSH168000008故障申请,请处理。 | ||||
| 2024102510402855-1 | 20241025003094 | ECQLC-241118-001 | 2024/10/25 8:58:36 | SF3120035670846 | 210235A2NWP20B00009T | 219801A3456237V0003J | 5*8*NBD | 2024/11/20 2:33:11 | 2024/11/18 15:08:01 | 2024/11/19 15:38:41 | v_izqzuo(左志琴) | [腾讯RMA申请]交换机210235A2NWP20B00009T故障申请,请处理。 | ||||
| 2024102510404687-1 | 20241025004606 | ESHLC-241029-001 | 2024/10/25 20:17:37 | KY4000586202299 | 219801A3436247V00001 | 219801A3436249V0001H | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/29 19:28:20 | 2024/10/30 17:29:43 | v_iljzhang(张黎洁) | [腾讯RMA申请]交换机219801A3436247V00001故障申请,请处理。 | ||||
| 2024102510404799-1 | 20241025005170 | ETJLC-241118-002 | 2024/10/25 23:15:18 | SF3137120967182 | 210235A2NWP20900004B | 219801A3456237V00019 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/11/18 16:04:50 | 2024/11/19 11:04:54 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20900004B故障申请,请处理。 | ||||
| 2024102810406689-1 | 20241026004174 | ENJLC-241028-001 | 2024/10/28 11:29:06 | 1880000082875 | 210231A4B1X2490C7HH9 | 210231A4B1X2190006N2 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/28 17:53:55 | 2024/10/29 10:25:00 | v_iymbo(卜有敏) | [腾讯DOA申请]网络设备接口模块210231A4B1X2490C7HH9故障申请,请处理。 |