| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024100210370565-1 | 20240929003522 | ENJLC-241002-001 | 2024/10/2 16:36:06 | 1880000082754 | 210231A4QGH213000171 | 210231A4QGH2150C0079 | 7*24*4 | 2024/11/20 2:33:11 | 2024/10/2 17:04:48 | 2024/10/9 14:36:00 | v_jlijlwang(王家莉) | [腾讯RMA申请]网络设备板卡210231A4QGH213000171故障申请,请处理。 | ||||
| 2024100310371024-1 | 20240927003233 | ETJLC-241021-002 | 2024/10/3 19:43:16 | 122979908 | 210235A2NWP20B000062 | 219801A345623AV000JJ | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 14:29:13 | 2024/10/23 10:00:00 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20B000062故障申请,请处理。 | ||||
| 2024100510371604-1 | 20241005002978 | ESZLC-241005-002 | 2024/10/5 14:37:52 | 1310000098469 | 210235A2NVH2180C0055 | 219801A3436247V0000G | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/5 15:38:26 | 2024/10/8 15:50:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NVH2180C0055故障申请,请处理。 | ||||
| 2024100510371605-1 | 20241005002978 | ESZLC-241005-001 | 2024/10/5 14:38:27 | 1310000077898 | 219803A00K6238V00008 | 219803A00K6244V00005 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/5 17:52:01 | 2024/10/8 15:41:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]网络设备板卡219803A00K6238V00008故障申请,请处理。 | ||||
| 2024100610371796-1 | 20241001002896 | ESHLC-241006-001 | 2024/10/6 2:49:03 | 1310000075344 | 210231A2UVB225000030 | 210231A2UVB206000105 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/6 3:20:05 | 2024/10/8 10:24:00 | v_izqma(马志权) | [腾讯RMA申请]网络设备板卡210231A2UVB225000030故障申请,请处理。 | ||||
| 2024100810373333-1 | 20241002001619 | ENJLC-241021-003 | 2024/10/8 11:09:19 | SF1540131230345 | 210235A2NWP212000032 | 219801A3456237V0003R | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 17:18:07 | 2024/10/22 15:37:00 | v_ijmin(闵嘉) | [腾讯RMA申请]交换机210235A2NWP212000032故障申请,请处理。 | ||||
| 2024100810374181-1 | 20240930003299 | ENJLC-241008-003 | 2024/10/8 16:05:03 | 1310000121590 | 210231A6NEX2430C7065 | 210231A6NEN22B0002HT | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/8 17:01:30 | 2024/10/9 10:18:00 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备线缆210231A6NEX2430C7065故障申请,请处理。 | ||||
| 2024100910375445-1 | 20240816003510 | ETJLC-241021-001 | 2024/10/9 11:15:24 | 122979908 | 210235A2NWP20B00001W | 219801A3456242V0000Q | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 14:29:49 | 2024/10/23 10:00:00 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20B00001W故障申请,请处理。 | ||||
| 2024100910376044-1 | 20241008003249 | EGZLC-241009-002 | 2024/10/9 14:58:26 | 1310000098446 | 210231A4PTB237000204 | 210231A4PTB23B000005 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/9 15:26:50 | 2024/10/9 18:30:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备板卡210231A4PTB237000204故障申请,请处理。 | ||||
| 2024101110379663-1 | 20241010005461 | ESZLC-241011-003 | 2024/10/11 11:33:24 | 1310000077912 | 210231A4EMH171000011 | 210231A4EMH16B000015 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/11 13:53:22 | 2024/10/12 8:37:00 | v_ixwli(李星威) | [腾讯RMA申请]网络设备板卡210231A4EMH171000011故障申请,请处理。 | ||||
| 2024101110380146-1 | 20241009005422 | EGZLC-241021-002 | 2024/10/11 14:57:42 | 1310000098305 | 210235A2NWP20B000009 | 219801A3456247V0000R | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 12:11:25 | 2024/10/22 9:23:00 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NWP20B000009故障申请,请处理。 | ||||
| 2024101110380474-1 | 20240930002353 | ENJLC-241011-004 | 2024/10/11 16:22:42 | SF3120378511571 | 219803A1MT6245V001C1 | 219803A1MR6243V00008 | 5*8*24CD | 2024/11/20 2:33:11 | 2024/10/11 17:00:43 | 2024/10/12 9:59:51 | v_iscliang(梁山川) | [腾讯DOA申请]网络设备电源R599A65100291故障申请,请处理。 | ||||
| 2024101210381246-1 | 20241001002046 | ENJLC-241012-002 | 2024/10/12 9:53:48 | KY4000523123060 | G30231AESL43000F | G40231AESL43002F | 7*24*NCD | 2024/11/20 2:33:11 | 2024/10/12 18:45:31 | 2024/10/14 15:00:28 | v_ihuixu(徐辉) | [腾讯RMA申请]网络设备接口模块G30231AESL43000F故障申请,请处理。 | ||||
| 2024101210381669-1 | 20241012002543 | ECQLC-241021-003 | 2024/10/12 11:45:59 | SF3138642630760 | 210235A2NWP20C000167 | 219801A3456249V00001 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 19:23:49 | 2024/10/22 17:04:20 | v_izqzuo(左志琴) | [腾讯RMA申请]交换机210235A2NWP20C000167故障申请,请处理。 | ||||
| 2024101310382864-1 | 20241011004441 | ECQLC-241021-002 | 2024/10/13 2:49:47 | 122903086 | 210235A2NWP20C00019N | 219801A3456245V00008 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/21 12:39:58 | 2024/10/22 15:40:18 | v_izqzuo(左志琴) | [腾讯RMA申请]交换机210235A2NWP20C00019N故障申请,请处理。 |