| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024082710315909-1 | 20240808002739 | ESZLC-240927-002 | 2024/8/27 15:46:42 | 1310000077885 | 210235A2NVH213000011 | 219801A3436247V0000C | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 15:49:42 | 2024/9/29 15:38:00 | v_ilrliang(梁林荣) | [腾讯RMA申请]交换机210235A2NVH213000011故障申请,请处理。 | ||||
| 2024082710315912-1 | 20240808002740 | ESZLC-240927-001 | 2024/8/27 15:47:02 | 1310000077884 | 210235A2NVH20C000037 | 219801A3436247V0000B | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 15:49:06 | 2024/9/30 14:37:00 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000037故障申请,请处理。 | ||||
| 2024082910318785-1 | 20240828002840 | ESHLC-240829-001 | 2024/8/29 9:07:12 | 1310000075258 | 210235A2NWP21700007H | 219801A345623BV00006 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/8/29 9:55:25 | 2024/8/30 16:10:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]交换机210235A2NWP21700007H故障申请,请处理。 | ||||
| 2024082910318971-1 | 20240827002422 | ESGPLC-240829-001 | 2024/8/29 10:03:39 | XNSGPLC2408290001 | 210231A4PQH2150C00DH | 210231A4PQH2250C0003 | 7*24*4 | 2024/11/20 2:33:11 | 2024/8/29 11:00:00 | 2024/8/29 12:50:00 | IT值班账号_新加坡-DRT乐阳 | [腾讯RMA申请]网络设备板卡210231A4PQH2150C00DH故障申请,请处理。 | ||||
| 2024083010321428-1 | 20240824002915 | EJPNLC-240830-001 | 2024/8/30 12:22:18 | 238108-0000106 | 210231ABV8H2190C0084 | 210231ABV8H209009140 | 7*24*4 | 2024/11/20 2:33:11 | 2024/8/30 14:00:00 | 2024/8/30 16:59:00 | 于子末 | [腾讯RMA申请]网络设备板卡210231ABV8H2190C0084故障申请,请处理。 | ||||
| 2024090210324549-1 | 20240829002997 | EGZLC-240902-001 | 2024/9/2 11:19:53 | 1310000098897 | 210231ABV7N21A0000SK | 210231ABV7N2430000ZN | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/2 11:53:34 | 2024/9/3 10:12:00 | v_dcjluo(罗吉彬) | [腾讯RMA申请]网络设备电源210231ABV7N21A0000SK故障申请,请处理。 | ||||
| 2024090410328132-1 | 20240830002270 | EGZLC-240904-001 | 2024/9/4 3:15:52 | 1310000098860 | 210231AEW9H2180C002D | 219803A00K6244V00001 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/4 7:58:58 | 2024/9/5 17:17:00 | v_dcjluo(罗吉彬) | [腾讯RMA申请]网络设备板卡210231AEW9H2180C002D故障申请,请处理。 | ||||
| 2024090410328308-1 | 20240831002476 | 2024/9/4 9:37:24 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NVH213000146故障申请,请处理。 | ||||||||||||
| 2024090410329281-1 | 20240904001880 | 2024/9/4 14:59:03 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH212000151故障申请,请处理。 | ||||||||||||
| 2024090410329787-1 | 20240826001909 | ESHLC-240904-006 | 2024/9/4 17:05:32 | 1310000075299 | 210231ABV8H2180C02N5 | 210231ABV8H23A0HG0C0 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/9/4 17:41:29 | 2024/9/4 19:20:00 | v_ihwu(吴汉) | [腾讯RMA申请]网络设备板卡210231ABV8H2180C02N5故障申请,请处理。 | ||||
| 2024090510330425-1 | 20240901002253 | EGZLC-240905-001 | 2024/9/5 9:49:09 | 1310000098849 | 210231A4PQH2220C00F5 | 210231A4PQH2360HG00K | 7*24*NCD | 2024/11/20 2:33:11 | 2024/9/5 10:16:07 | 2024/9/6 10:20:00 | v_ijlchen(陈锦龙) | [腾讯RMA申请]网络设备板卡210231A4PQH2220C00F5故障申请,请处理。 | ||||
| 2024090710334035-1 | 20240905003116 | ESZLC-241008-004 | 2024/9/7 2:15:03 | 1310000077901 | 210235A2NWP20C0000YY | 219801A3456242V0000D | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/8 15:15:46 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20C0000YY故障申请,请处理。 | |||||
| 2024090910335440-1 | 20240907001703 | ESHLC-241008-008 | 2024/9/9 9:28:52 | 1310000121582 | 210235A2NWP211000047 | 219801A3456237V0002P | 5*8*NBD | 2024/11/20 2:33:11 | 2024/10/8 15:33:11 | 2024/10/9 14:39:00 | v_iljzhang(张黎洁) | [腾讯RMA申请]交换机210235A2NWP211000047故障申请,请处理。 | ||||
| 2024080910289880-1 | 20240909001269 | 2024/9/9 11:03:43 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH20A000060故障申请,请处理。 | ||||||||||||
| 2024080910289884-1 | 20240909001282 | 2024/9/9 11:05:11 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH20A000243故障申请,请处理。 |