| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020101082609 | ticket-202010100930 | EGZLC-201010-006 | 2020/10/10 16:33:06 | 1910000450841 | 210231A5LLN1830001T2 | 210231A5LLX20800000K | 7*24*NCD | 2020/10/10 16:45:00 | 2020/10/12 12:50:00 | 陈锦龙 | 申请RMA，坏件SN：210231A5LLN1830001T2 | |||||
| 2020101268666 | ticket-202010091282 | ENJLC-201012-002 | 2020/10/12 9:54:55 | 1910000056297 | 210231A2E4N161000251 | 210231A2E4X19A00021G | 7*24*NCD | 2020/10/12 17:57:00 | 2020/10/13 10:10:00 | 王建敏 | [腾讯RMA申请]网络设备接口模块210231A2E4N161000251故障申请,麻烦RMA | |||||
| 2020101209594 | ticket-202010100818 | EGZLC-201012-003 | 2020/10/12 9:58:40 | 1910000451530 | 210231A7LVN187000B68 | G10231A7LV0601BB | 7*24*NCD | 2020/10/12 17:33:00 | 2020/10/13 10:10:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B68故障申请,麻烦RMA | |||||
| 2020101252218 | ticket-202010100932 | EGZLC-201012-002 | 2020/10/12 9:58:43 | 1910000451530 | 210231A7LVN187000B30 | G10231A7LV0607Y7 | 7*24*NCD | 2020/10/12 17:33:00 | 2020/10/13 10:10:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B30故障申请,麻烦RMA | |||||
| 2020101280168 | ticket-202010100802 | ET-KORLC-201012-001 | 2020/10/12 12:42:46 | TTKOR20101201 | 210231A4UFX205000852 | 210231A4UFX1980000ZX | 7*24*4 | 2020/10/12 17:30:00 | 2020/10/12 18:30:00 | 文杰 | 接口模块故障，驻场已做替换测试 | |||||
| 2020101256304 | ticket-202010090432 | ESHLC-201012-002 | 2020/10/12 13:53:33 | 1910000193388 | 210231A5LLN1850005NX | 210231A5LLX19C00004W | 7*24软件服务 | 2020/10/12 14:16:00 | 2020/10/13 10:29:00 | 翁玮敏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850005NX故障申请,麻烦RMA | |||||
| 2020101223615 | ticket-202010110376 | EBJLC-201012-006 | 2020/10/12 14:44:23 | 1810000048174 | 210231A2KLX167003433 | 210231A2KLX205000H9X | 5*8*NBD | 2020/10/12 17:35:00 | 2020/10/13 9:46:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003433故障申请,麻烦RMA | |||||
| 2020101240182 | ticket-202010110552 | EBJLC-201012-005 | 2020/10/12 14:44:24 | 1810000048174 | 210231A2KLX167001194 | 210231A2KLX205000H63 | 5*8*NBD | 2020/10/12 17:35:00 | 2020/10/13 9:46:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001194故障申请,麻烦RMA | |||||
| 2020101245241 | ticket-202010120026 | EBJLC-201012-004 | 2020/10/12 14:44:24 | 1810000048174 | 210231A2KLX167002483 | 210231A2KLX205000H67 | 5*8*NBD | 2020/10/12 17:35:00 | 2020/10/13 9:46:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002483故障申请,麻烦RMA | |||||
| 2020101250146 | ticket-202010120010 | ESHLC-201012-015 | 2020/10/12 15:24:15 | 1910000193410 | 210231A5LLN181000007 | 210231A5LLX19C000092 | 7*24软件服务 | 2020/10/12 16:26:00 | 2020/10/13 10:29:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN181000007故障申请,麻烦RMA | |||||
| 2020101204653 | ticket-202010100464 | ESZLC-201012-007 | 2020/10/12 16:01:10 | 1910000161646 | 210231A2KLX164001082 | 210231A2KLX2060006ZQ | 7*24*NCD | 2020/10/12 18:07:00 | 2020/10/13 16:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001082故障申请,麻烦RMA | |||||
| 2020101260365 | ticket-202010100492 | ENJLC-201013-004 | 2020/10/12 17:37:08 | SF1090260555557 | 210231A2KLN1940005BJ | 210231A2KLX2060006PD | 7*24软件服务 | 2020/10/13 14:34:00 | 2020/10/14 10:25:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940005BJ故障申请,麻烦RMA | |||||
| 2020101372788 | ticket-202010101044 | ESHLC-201013-001 | 2020/10/13 9:42:24 | 80060110041 | 210231A5LLN17A000120 | 210231A5LLX2060000XJ | 7*24*NCD | 2020/10/14 8:21:00 | 2020/10/14 13:32:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A5LLN17A000120故障申请,麻烦RMA | |||||
| 2020101383582 | ticket-202010010222 | EGZLC-201013-001 | 2020/10/13 9:53:27 | 1910000451236 | 210231A5LLN184000184 | 210231A5LLN18B0001HM | 7*24*NCD | 2020/10/13 14:35:00 | 2020/10/14 15:02:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A5LLN184000184故障申请,麻烦RMA | |||||
| 2020101322576 | ticket-202010100868 | ENJLC-201013-001 | 2020/10/13 10:40:42 | SF1099985876041 | 210231A5CHH207001888 | 210231A5CHH207002223 | 7*24*NCD | 2020/10/13 11:27:00 | 2020/10/14 10:18:00 | 欧阳孔取 | 坏件SN：210231A5CHH207001888，电源故障，请安排RMA |