| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024082210308378-1 | 20240821003291 | ESGPLC-240822-002 | 2024/8/22 14:23:51 | XRSGPLC2408220001 | 210231ABV8H23A0HG0DB | 210231ABV8H209009952 | 7*24*4 | 2024/11/20 2:33:11 | 2024/8/22 15:30:00 | 2024/8/22 16:30:00 | IT值班账号_新加坡-Keppel仁定 | [腾讯RMA申请]网络设备板卡210231ABV8H23A0HG0DB故障申请,请处理。 | ||||
| 2024082310311162-1 | 20240823003346 | 2024/8/23 19:40:04 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN17B001435故障申请,请处理。 | ||||||||||||
| 2024082610312678-1 | 20240825001478 | 2024/8/26 9:27:52 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NWP20B000056故障申请,请处理。 | ||||||||||||
| 2024082710314883-1 | 20240823001935 | ESHLC-240827-001 | 2024/8/27 9:57:38 | 1310000075241 | 210231A4QGH211000165 | 210231A4QGH2430H0001 | 7*24*4 | 2024/11/20 2:33:11 | 2024/8/27 10:36:13 | 2024/8/28 16:24:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]网络设备板卡210231A4QGH211000165故障申请,请处理。 | ||||
| 2024082710315292-1 | 20240823002038 | ESGPLC-240829-002 | 2024/8/27 11:39:48 | XNSGPLC2408290002 | 210231ABV8H20B002076 | 210231ABV8H209010023 | 7*24*NCD | 2024/11/20 2:33:11 | 2024/8/30 9:00:00 | 2024/8/30 10:00:00 | IT值班账号_新加坡-Dodid泰戈尔 | [腾讯RMA申请]网络设备板卡210231ABV8H20B002076故障申请,请处理。 | ||||
| 2024082710315863-1 | 20240808002728 | ESHLC-240927-005 | 2024/8/27 15:37:50 | KY4000503053101 | 210235A2NVH211000063 | 219801A3436247V00009 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:38 | 2024/9/30 11:38:19 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NVH211000063故障申请,请处理。 | ||||
| 2024082710315870-1 | 20240808002729 | ESHLC-240927-004 | 2024/8/27 15:39:56 | KY4000503053101 | 210235A2NVH211000041 | 219801A3436248V00014 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:38 | 2024/9/30 11:38:19 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NVH211000041故障申请,请处理。 | ||||
| 2024082710315875-1 | 20240808002730 | ESZLC-240927-008 | 2024/8/27 15:40:51 | KY4000503053135 | 210235A2NVH20C000069 | 219801A3436248V0000T | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:22 | 2024/9/30 10:29:48 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000069故障申请,请处理。 | ||||
| 2024082710315880-1 | 20240808002731 | ESZLC-240927-007 | 2024/8/27 15:41:47 | KY4000503053135 | 210235A2NVH20C000046 | 219801A3436248V00015 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:22 | 2024/9/30 10:29:48 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000046故障申请,请处理。 | ||||
| 2024082710315885-1 | 20240808002732 | ESZLC-240927-006 | 2024/8/27 15:42:25 | KY4000503053135 | 210235A2NVH20C000020 | 219801A3436248V00016 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:22 | 2024/9/30 10:29:48 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000020故障申请,请处理。 | ||||
| 2024082710315889-1 | 20240808002733 | ESZLC-240927-005 | 2024/8/27 15:43:03 | KY4000503053135 | 210235A2NVH20C000017 | 219801A3436248V00013 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:22 | 2024/9/30 10:29:48 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000017故障申请,请处理。 | ||||
| 2024082710315896-1 | 20240808002735 | ESHLC-240927-003 | 2024/8/27 15:44:38 | 1310000075359 | 210235A2NVH211000018 | 219801A3436248V0000Z | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 16:13:25 | v_iqyang(杨青) | [腾讯RMA申请]交换机210235A2NVH211000018故障申请,请处理。 | |||||
| 2024082710315898-1 | 20240808002736 | ESZLC-240927-004 | 2024/8/27 15:45:09 | KY4000503053135 | 210235A2NVH20C000075 | 219801A3436247V0000F | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:22 | 2024/9/30 10:29:48 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000075故障申请,请处理。 | ||||
| 2024082710315901-1 | 20240808002737 | ESHLC-240927-002 | 2024/8/27 15:45:40 | 1310000075358 | 210235A2NVH211000039 | 219801A3436248V00010 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 16:16:53 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NVH211000039故障申请,请处理。 | |||||
| 2024082710315907-1 | 20240808002738 | ESZLC-240927-003 | 2024/8/27 15:46:15 | KY4000503053135 | 210235A2NVH20C000033 | 219801A3436247V00004 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/9/27 19:25:22 | 2024/9/30 10:29:48 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000033故障申请,请处理。 |