| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024081910303339-1 | 20240808002727 | ESHLC-240821-008 | 2024/8/19 17:21:22 | 1310000075223 | 210235A2NVH20C000042 | 219801A3436247V0000H | 5*8*NBD | 2024/8/22 16:02:15 | 2024/8/22 15:28:59 | 2024/8/22 16:30:00 | v_iqyang(杨青) | [腾讯RMA申请]交换机210235A2NVH20C000042故障申请,请处理。 | ||||
| 2024081910303356-1 | 20240808002726 | ESHLC-240822-004 | 2024/8/19 17:25:18 | 1310000075224 | 210235A2NVH211000020 | 219801A3436247V00005 | 5*8*NBD | 2024/8/22 17:01:14 | 2024/8/22 16:50:54 | 2024/8/23 15:30:00 | v_iqyang(杨青) | [腾讯RMA申请]交换机210235A2NVH211000020故障申请,请处理。 | ||||
| 2024081910303357-1 | 20240808002725 | ESZLC-240822-002 | 2024/8/19 17:26:07 | KY4000464740025 | 210235A2NVH20C000044 | 219801A3436247V00008 | 5*8*NBD | 2024/8/22 16:02:15 | 2024/8/22 15:48:46 | 2024/8/28 10:18:37 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000044故障申请,请处理。 | ||||
| 2024081910303358-1 | 20240808002724 | ESHLC-240821-007 | 2024/8/19 17:27:01 | KY4000454719527 | 210235A2NVH211000026 | 219801A3436247V00001 | 5*8*NBD | 2024/8/22 20:01:21 | 2024/8/22 19:07:33 | 2024/8/28 14:23:16 | v_iqyang(杨青) | [腾讯RMA申请]交换机210235A2NVH211000026故障申请,请处理。 | ||||
| 2024081910303505-1 | 20240808002716 | ESHLC-240821-006 | 2024/8/19 18:30:33 | KY4000454719527 | 210235A2NVH211000027 | 219801A3436247V0000K | 5*8*NBD | 2024/8/22 20:01:21 | 2024/8/22 19:07:33 | 2024/8/28 14:23:16 | v_iqyang(杨青) | [腾讯RMA申请]交换机210235A2NVH211000027故障申请,请处理。 | ||||
| 2024081910303509-1 | 20240808002722 | ESHLC-240822-006 | 2024/8/19 18:33:58 | 1310000075224 | 210235A2NVH211000008 | 219801A3436247V00003 | 5*8*NBD | 2024/8/22 17:01:14 | 2024/8/22 16:50:54 | 2024/8/23 15:30:00 | v_iqyang(杨青) | [腾讯RMA申请]交换机210235A2NVH211000008故障申请,请处理。 | ||||
| 2024081910303512-1 | 20240808002718 | ESHLC-240822-002 | 2024/8/19 18:35:45 | 1310000075226 | 210235A2NVH20B000015 | 219801A3436245V00004 | 5*8*NBD | 2024/11/20 2:33:11 | 2024/8/22 17:12:00 | 2024/8/23 10:30:00 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NVH20B000015故障申请,请处理。 | ||||
| 2024081910303513-1 | 20240808002719 | ESHLC-240822-003 | 2024/8/19 18:37:05 | 1310000075225 | 210235A2NVH211000050 | 219801A3436247V0000J | 5*8*NBD | 2024/8/22 18:01:15 | 2024/8/22 17:09:54 | 2024/8/23 10:30:00 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NVH211000050故障申请,请处理。 | ||||
| 2024081910303514-1 | 20240808002721 | ESZLC-240822-001 | 2024/8/19 18:37:22 | KY4000464740025 | 210235A2NVH20C000065 | 219801A3436246V00001 | 5*8*NBD | 2024/8/22 16:02:15 | 2024/8/22 15:48:46 | 2024/8/28 10:18:37 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NVH20C000065故障申请,请处理。 | ||||
| 2024081910303520-1 | 20240808002723 | ESHLC-240822-007 | 2024/8/19 18:41:36 | 1310000075225 | 210235A2NVH211000043 | 219801A3436247V0000M | 5*8*NBD | 2024/8/22 18:01:15 | 2024/8/22 17:09:54 | 2024/8/23 10:30:00 | v_ilchen(陈琳) | [腾讯RMA申请]交换机210235A2NVH211000043故障申请,请处理。 | ||||
| 2024082010305111-1 | 20240817002257 | EGZLC-240820-001 | 2024/8/20 16:32:20 | 1310000099041 | 210231A4PQH2210C0049 | 210231A4PQH22B0CG06P | 7*24*NCD | 2024/8/20 18:42:22 | 2024/8/20 17:46:02 | 2024/8/21 10:24:00 | v_ijlchen(陈锦龙) | [腾讯RMA申请]网络设备板卡210231A4PQH2210C0049故障申请,请处理。 | ||||
| 2024082110305599-1 | 20240814004636 | 2024/8/21 2:33:37 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NWP2130000PH故障申请,请处理。 | ||||||||||||
| 2024082110305615-1 | 20240818001866 | ESHLC-240821-001 | 2024/8/21 8:07:07 | 1310000075002 | 210231A2UVB225000088 | 210231A2UVB223000117 | 7*24*NCD | 2024/8/21 9:01:56 | 2024/8/21 8:40:16 | 2024/8/21 11:00:00 | v_izqma(马志权) | [腾讯RMA申请]网络设备板卡210231A2UVB225000088故障申请,请处理。 | ||||
| 2024082210307719-1 | 20240818001963 | EGZLC-240822-001 | 2024/8/22 9:48:28 | 1310000099027 | 210231ABV7N21B00006Q | 210231ABV7N23A0000DC | 5*8*NBD | 2024/8/22 11:00:11 | 2024/8/22 10:09:44 | 2024/8/23 10:53:00 | v_dcjluo(罗吉彬) | [腾讯RMA申请]网络设备电源210231ABV7N21B00006Q故障申请,请处理。 | ||||
| 2024082210308099-1 | 20240821002095 | ESHLC-240822-001 | 2024/8/22 11:38:51 | 1310000075219 | 210231A4PQH2170C0022 | 210231A4PQH2360HG01L | 7*24*NCD | 2024/8/22 12:00:10 | 2024/8/22 11:54:49 | 2024/8/23 9:11:00 | v_izqma(马志权) | [腾讯RMA申请]网络设备板卡210231A4PQH2170C0022故障申请,请处理。 |