| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024070910239251-1 | 20240708002700 | EGZLC-240709-001 | 2024/7/9 3:21:07 | 1310000099605 | 210231AEW9H2180C00FK | 219803A00K6237V00059 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/9 8:26:58 | 2024/7/10 17:08:00 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]网络设备板卡210231AEW9H2180C00FK故障申请,请处理。 | ||||
| 2024070910239827-1 | 20240707002675 | ETJLC-240809-003 | 2024/7/9 11:13:43 | 122896195 | 210235A2NWP20A00004Y | 219801A3456237V0001M | 5*8*NBD | 2024/8/10 12:28:39 | 2024/8/10 11:57:15 | v_ixinwwang(王鑫) | [腾讯RMA申请]交换机210235A2NWP20A00004Y故障申请,请处理。 | |||||
| 2024071010242466-1 | 20240709003545 | ESHLC-240710-001 | 2024/7/10 15:30:42 | 1310000075164 | 210235A3HEH206000543 | 210235A3HEH2240CG05K | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/10 15:38:46 | 2024/7/11 15:53:00 | v_iljzhang(张黎洁) | [腾讯RMA申请]交换机210235A3HEH206000543故障申请,请处理。 | ||||
| 2024071010242951-1 | 20240709002412 | 2024/7/10 17:48:32 | 7*24*4 | [腾讯RMA申请]交换机210235A2JMH2140C001X故障申请,请处理。 | ||||||||||||
| 2024071110243333-1 | 20240709003789 | ENJLC-240711-001 | 2024/7/11 9:22:42 | SF1518655273640 | 210235A3HEH2180C001R | 210235A3HEH2320C0015 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/11 13:13:21 | 2024/7/12 14:32:41 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A3HEH2180C001R故障申请,请处理。 | ||||
| 2024071110243707-1 | 20240709002412 | EKORLC-240711-001 | 2024/7/11 11:04:26 | XRKORLC2407110001 | 210231AE3DH20B000056 | 210231AE3DH2150C000Z | 7*24*4 | 2024/8/4 16:34:06 | 2024/7/11 12:00:00 | 2024/7/11 13:40:00 | v_rinanp(朴日男) | [腾讯RMA申请]网络设备板卡210231AE3DH20B000056故障申请,请处理。 | ||||
| 2024071110245159-1 | 20240711003279 | ESHLC-240712-001 | 2024/7/11 22:37:13 | 1310000075155 | 210231A4UFX217000BZG | 210231A4UFX23C0C70JB | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/12 8:29:00 | 2024/7/16 8:18:00 | v_ihbchang(常涵兵) | [腾讯RMA申请]网络设备接口模块210231A4UFX217000BZG故障申请,请处理。 | ||||
| 2024071210245844-1 | 20240705004433 | ESHLC-240712-004 | 2024/7/12 11:29:53 | 1310000075156 | 210231A2YFH2160C000V | 210231A2YFH17C000061 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/12 11:41:11 | 2024/7/12 13:30:00 | v_iqyang(杨青) | [腾讯RMA申请]网络设备板卡210231A2YFH2160C000V故障申请,请处理。 | ||||
| 2024071510248678-1 | 20240707003282 | EHKLC-240715-001 | 2024/7/15 11:01:20 | 121732960 | 210231A2UQX22100000Z | 210231A2UQX2170000J3 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/15 19:25:06 | 2024/7/16 16:00:00 | yequanzheng(郑业权) | [腾讯RMA申请]网络设备接口模块210231A2UQX22100000Z故障申请,请处理。 | ||||
| 2024071510248821-1 | 20240715001653 | ECQLC-240809-003 | 2024/7/15 11:34:56 | SF3138483943028 | 210235A2NWP20B00003F | 219801A3456247V00004 | 5*8*NBD | 2024/8/10 19:48:46 | 2024/8/10 18:05:41 | 2024/8/12 11:05:20 | v_izqzuo(左志琴) | [腾讯RMA申请]交换机210235A2NWP20B00003F故障申请,请处理。 | ||||
| 2024071510249955-1 | 20240715002154 | ESZLC-240715-002 | 2024/7/15 18:00:21 | 1310000077013 | 210231A2UGH158000007 | 210231A2UGH19B000021 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/16 11:07:26 | 2024/7/17 17:00:00 | v_iffeichen(陈飞) | [腾讯RMA申请]网络设备板卡210231A2UGH158000007故障申请,请处理。 | ||||
| 2024071510250055-1 | 20240715002787 | 2024/7/15 19:09:20 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231AP999246M00001故障申请,请处理。 | ||||||||||||
| 2024071610250196-1 | 20240715001632 | EBJLC-240717-001 | 2024/7/16 1:43:14 | 1810000138477 | 210231A2UVB20C000174 | 210231A2UVB225000098 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/17 17:36:49 | 2024/7/18 10:48:00 | v_luqizhou(周璐琪) | [腾讯RMA申请]网络设备板卡210231A2UVB20C000174故障申请,请处理。 | ||||
| 2024071610250372-1 | 20240714003539 | EGZLC-240716-001 | 2024/7/16 9:30:59 | 1310000099521 | 210231A5CHH2380H00MW | 210231A5CHH207002223 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/16 10:00:49 | 2024/7/16 11:55:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备电源210231A5CHH2380H00MW故障申请,请处理。 | ||||
| 2024071610251777-1 | 20240715001905 | EGZLC-240716-004 | 2024/7/16 16:56:20 | 1310000099509 | 210231ABV7N21A00008K | 210231ABV7N2360000K9 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/16 17:09:54 | 2024/7/17 10:08:00 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]网络设备电源210231ABV7N21A00008K故障申请,请处理。 |