| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024070410232424-1 | 20240704003767 | ENJLC-240730-004 | 2024/7/4 10:37:25 | KY4000457514245 | 210235A2NVH213000016 | 219801A3436246V00004 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/30 18:49:46 | 2024/8/1 13:52:24 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NVH213000016故障申请,请处理。 | ||||
| 2024070410232426-1 | 20240704003756 | ESZLC-240712-001 | 2024/7/4 10:37:33 | 1310000077011 | 210235A2NVH213000028 | 219801A3436245V00007 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/12 17:48:06 | 2024/7/15 16:37:00 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NVH213000028故障申请,请处理。 | ||||
| 2024070410232429-1 | 20240704003766 | EBJLC-240724-009 | 2024/7/4 10:38:13 | SF3124609496487 | 210235A2NVH213000134 | 219801A3436245V00008 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000134故障申请,请处理。 | ||||
| 2024070410232433-1 | 20240704003759 | EBJLC-240724-005 | 2024/7/4 10:39:52 | SF3124609496487 | 210235A2NVH211000074 | 219801A3436245V00003 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH211000074故障申请,请处理。 | ||||
| 2024070410232459-1 | 20240704003765 | EBJLC-240724-008 | 2024/7/4 10:44:44 | SF3124609496487 | 210235A2NVH213000009 | 219801A3436245V00005 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000009故障申请,请处理。 | ||||
| 2024070410232464-1 | 20240704003764 | ESHLC-240730-001 | 2024/7/4 10:45:26 | KY4000457514538 | 210235A2NVH213000089 | 219801A3436246V00005 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/30 18:49:34 | 2024/8/1 9:46:31 | lo_陈敏 | [腾讯RMA申请]交换机210235A2NVH213000089故障申请,请处理。 | ||||
| 2024070410232471-1 | 20240704003761 | EBJLC-240724-006 | 2024/7/4 10:46:41 | SF3124609496487 | 210235A2NVH213000013 | 219801A3436245V00002 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000013故障申请,请处理。 | ||||
| 2024070410232473-1 | 20240704003762 | EBJLC-240724-007 | 2024/7/4 10:47:15 | SF3124609496487 | 210235A2NVH213000039 | 219801A3436245V0000D | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000039故障申请,请处理。 | ||||
| 2024070410232479-1 | 20240704003763 | ESZLC-240712-004 | 2024/7/4 10:48:23 | KY4000474486070 | 210235A2NVH213000027 | 219801A3436245V0000C | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/12 17:41:26 | 2024/7/15 14:28:51 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NVH213000027故障申请,请处理。 | ||||
| 2024070410233103-1 | 20240704003757 | EBJLC-240724-004 | 2024/7/4 14:51:49 | SF3124609496487 | 210235A2NVH213000088 | 219801A3436247V00002 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000088故障申请,请处理。 | ||||
| 2024070410233126-1 | 20240704003758 | ESZLC-240712-002 | 2024/7/4 14:59:16 | 1310000099552 | 210235A2NVH213000073 | 219801A3436245V0000K | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/12 17:44:14 | 2024/7/15 16:30:00 | lo_陈敏 | [腾讯RMA申请]交换机210235A2NVH213000073故障申请,请处理。 | ||||
| 2024070410233129-1 | 20240704003760 | ESZLC-240712-003 | 2024/7/4 14:59:56 | KY4000454489202 | 210235A2NVH213000083 | 219801A3436244V00003 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/12 17:39:06 | 2024/7/15 14:29:19 | lo_陈敏 | [腾讯RMA申请]交换机210235A2NVH213000083故障申请,请处理。 | ||||
| 2024070810238173-1 | 20240705004433 | ESHLC-240708-004 | 2024/7/8 14:18:40 | 1310000075178 | 210231A4PS5244N0000H | 210231A4PSH16A000003 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/8 14:30:10 | 2024/7/8 16:30:00 | v_iqyang(杨青) | [腾讯RMA申请]网络设备板卡210231A4PS5244N0000H故障申请,请处理。 | ||||
| 2024070910239244-1 | 20240707002660 | EGZLC-240809-007 | 2024/7/9 2:36:57 | 1310000099188 | 210235A2NWP2130000SJ | 219801A3456237V0003B | 5*8*NBD | 2024/8/10 11:41:53 | 2024/8/9 20:51:00 | 2024/8/12 10:02:00 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP2130000SJ故障申请,请处理。 | ||||
| 2024070910239249-1 | 20240708002485 | ESZLC-240709-001 | 2024/7/9 3:00:44 | 1310000100940 | 210231AEW9H2160C006Z | 219803A00K6233V00027 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/9 9:01:29 | 2024/7/10 15:42:00 | v_ljclchen(陈磊) | [腾讯RMA申请]网络设备板卡210231AEW9H2160C006Z故障申请,请处理。 |