| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024062510218736-1 | ticket-202404220314 | ESHLC-240717-002 | 2024/6/25 16:40:21 | KY4000428422731 | 210235A2NVH20C000050 | 219801A3436245V0000F | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/17 18:00:00 | 2024/7/18 11:34:57 | lo_陈敏 | 麻烦尽快rma | ||||
| 2024062510218767-1 | ticket-202404220316 | ESZLC-240625-002 | 2024/6/25 16:47:19 | 1310000100771 | 210235A2NVH213000202 | 219801A3436245V0000B | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/25 17:11:57 | 2024/6/26 17:19:00 | 张军艺 | 麻烦尽快rma | ||||
| 2024062510218774-1 | ticket-202404220318 | ESHLC-240717-003 | 2024/6/25 16:48:19 | SF3130980644335 | 210235A2NVH20C000028 | 219801A3436245V0000G | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/17 17:34:30 | 2024/7/19 11:44:21 | lo_陈敏 | 麻烦尽快rma | ||||
| 2024062610219447-1 | 20240622002441 | 2024/6/26 9:45:05 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH137001431故障申请,请处理。 | ||||||||||||
| 2024062610219580-1 | ticket-202404220326 | ESZLC-240626-001 | 2024/6/26 10:23:42 | KY4000413317863 | 210235A2NVH213000203 | 219801A3436235V00005 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/26 16:03:43 | 2024/6/27 10:32:21 | 张军艺 | 麻烦尽快rma | ||||
| 2024062610219581-1 | ticket-202406250130 | 2024/6/26 10:23:48 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX19B0001GW故障申请,麻烦RMA | ||||||||||||
| 2024062610219593-1 | ticket-202404220330 | ENJLC-240717-003 | 2024/6/26 10:29:21 | KY4000428481500 | 210235A2NVH20C000081 | 219801A3436244V00005 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/17 18:57:45 | 2024/7/19 10:08:07 | v_ippzhang(张萍) | 麻烦尽快rma | ||||
| 2024062610220178-1 | 20240626002024 | ESHLC-240626-001 | 2024/6/26 14:23:23 | 1310000112969 | 210231A2ERN21B0000Y7 | 210231A2ERN2420001NY | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/26 14:40:57 | 2024/6/27 10:54:00 | v_iqshen(沈崎) | [腾讯RMA申请]网络设备电源210231A2ERN21B0000Y7故障申请,请处理。 | ||||
| 2024062710221772-1 | 20240627003271 | ESHLC-240627-001 | 2024/6/27 11:35:41 | 1310000112980 | 210231A2U3H2160C0016 | 210231A2U3H189000059 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/27 11:59:13 | 2024/6/28 13:00:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]网络设备板卡210231A2U3H2160C0016故障申请,请处理。 | ||||
| 2024070210229740-1 | 20240701003392 | ESHLC-240703-002 | 2024/7/2 18:28:12 | 1310000075194 | 210231A4PRH185000002 | 210231A4PRH205000079 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/7/3 13:30:56 | 2024/7/4 9:30:00 | v_ijmfan(范晋民) | [腾讯RMA申请]网络设备板卡210231A4PRH185000002故障申请,请处理。 | ||||
| 2024070410232386-1 | 20240704003772 | EBJLC-240724-011 | 2024/7/4 10:30:28 | SF3124609496487 | 210235A2NVH213000107 | 219801A3436246V00002 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000107故障申请,请处理。 | ||||
| 2024070410232402-1 | 20240704003771 | EBJLC-240724-010 | 2024/7/4 10:33:15 | SF3124609496487 | 210235A2NVH213000037 | 219801A3436246V00007 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/24 18:23:30 | 2024/7/25 13:24:23 | v_iylwwang(王艳龙) | [腾讯RMA申请]交换机210235A2NVH213000037故障申请,请处理。 | ||||
| 2024070410232404-1 | 20240704003770 | ENJLC-240730-006 | 2024/7/4 10:33:56 | KY4000457514245 | 210235A2NVH213000010 | 219801A3436245V00009 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/30 18:49:46 | 2024/8/1 13:52:24 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NVH213000010故障申请,请处理。 | ||||
| 2024070410232409-1 | 20240704003769 | ENJLC-240730-005 | 2024/7/4 10:34:30 | KY4000457514245 | 210235A2NVH213000063 | 219801A3436245V0000H | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/30 18:49:46 | 2024/8/1 13:52:24 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NVH213000063故障申请,请处理。 | ||||
| 2024070410232414-1 | 20240704003768 | ESHLC-240730-002 | 2024/7/4 10:36:02 | KY4000457514538 | 210235A2NVH213000051 | 219801A3436246V00006 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/30 18:49:34 | 2024/8/1 9:46:31 | lo_陈敏 | [腾讯RMA申请]交换机210235A2NVH213000051故障申请,请处理。 |