| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020100905394 | ticket-202010070294 | EGZLC-201009-001 | 2020/10/9 10:22:52 | 1910000450727 | 210231A7LUN18800002G | G10231A7LU0600P9 | 5*8*NBD | 2020/10/9 11:39:00 | 2020/10/9 15:00:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆TH87A2F70H故障申请,麻烦RMA | |||||
| 2020100934938 | ticket-202010060076 | ETJLC-201010-001 | 2020/10/9 11:42:16 | 117848809 | 210231A2KLN163004038 | 210231A2KLX204000CL3 | 7*24软件服务 | 2020/10/10 10:41:00 | 2020/10/10 14:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLN163004038故障申请,麻烦RMA | |||||
| 2020100959743 | ticket-202010060456 | ESHLC-201009-008 | 2020/10/9 12:11:17 | 1910000193722 | 210231A4UFN1810003SC | 210231A4UFX20600049Q | 7*24*NCD | 2020/10/9 13:19:00 | 2020/10/10 11:19:00 | 吴婷婷 | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003SC故障申请,麻烦RMA | |||||
| 2020100911571 | ticket-202009291250 | ECQLC-201010-001 | 2020/10/9 13:19:43 | 114961256 | 210231A5LLN18100147G | 210231A5LLX204000196 | 7*24*NCD | 2020/10/10 10:43:00 | 2020/10/10 12:25:00 | 唐远航 | [腾讯RMA申请]网络设备接口模块210231A5LLN18100147G故障申请,麻烦RMA | |||||
| 2020100999805 | ticket-202010020118 | EBJLC-201010-001 | 2020/10/9 15:26:34 | 1810000059906 | 210231A2KLX167002764 | 210231A2KLX205000H8D | 7*24*NCD | 2020/10/10 10:36:00 | 2020/10/10 11:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002764故障申请,麻烦RMA | |||||
| 2020100986700 | ticket-202009300196 | ETJLC-201010-002 | 2020/10/9 16:12:21 | 117848809 | 210231A2KLX165001819 | 210231A2KLN208000004 | 5*8*NBD | 2020/10/10 10:41:00 | 2020/10/10 14:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001819故障申请,麻烦RMA | |||||
| 2020100946518 | ticket-202010080098 | 2020/10/9 16:53:41 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN18500056N故障申请,麻烦RMA | ||||||||||||
| 2020100942539 | ticket-202009300914 | ENJLC-201010-001 | 2020/10/9 17:45:31 | 368936345597 | 210231A2KLN19400058G | 210231A2KLX2060006PY | 7*24软件服务 | 2020/10/10 10:35:00 | 2020/10/11 10:00:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400058G故障申请,麻烦RMA | |||||
| 2020100975354 | ticket-202010090030 | ENJLC-201009-008 | 2020/10/9 18:00:52 | SF1099985876005 | 210231A2KLX19B0005FW | 210231A2KLX20600079G | 7*24*NCD | 2020/10/9 18:17:00 | 2020/10/10 9:06:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX19B0005FW故障申请,麻烦RMA | |||||
| 2020100973956 | ticket-202010080776 | ESZLC-201012-001 | 2020/10/9 18:20:43 | 1910000161490 | 210231A2KLX164002415 | 210231A2KLX2060006N3 | 5*8*NBD | 2020/10/12 9:17:00 | 2020/10/12 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002415故障申请,麻烦RMA | |||||
| 2020100963812 | ticket-202010020006 | ESZLC-201012-002 | 2020/10/9 18:20:46 | 1910000161490 | 210231A2KLX164001883 | 210231A2KLX2060006SK | 5*8*NBD | 2020/10/12 9:17:00 | 2020/10/12 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001883故障申请,麻烦RMA | |||||
| 2020100959526 | ticket-202010050170 | ESZLC-201012-003 | 2020/10/9 18:22:21 | 1910000161490 | 210231A2KLX164001141 | 210231A2KLX1890004Z8 | 7*24*NCD | 2020/10/12 9:17:00 | 2020/10/12 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001141故障申请,麻烦RMA | |||||
| 2020100977825 | ticket-202009260288 | ENJLC-201012-001 | 2020/10/9 20:13:56 | 1810000077311 | 210231A4WXX18800005M | 210231A4WXX198000019 | 7*24*NCD | 2020/10/12 8:36:00 | 2020/10/12 10:58:00 | 王建敏 | Fan-tray 2: Status : Fault Fan Type : LSXM116XFANH Fan number: 6 Fan mode : Auto Airflow Direction: Front-to-back Fan Speed(rpm) --- ---------- 1 5357 2 5334 3 5304 4 228 5 5281 6 5144 | |||||
| 2020101001583 | ticket-202010090578 | EBJLC-201012-001 | 2020/10/10 14:14:04 | 1810000059909 | 210231A2KLX167001025 | 210231A2KLX205000H6T | 7*24*NCD | 2020/10/12 8:41:00 | 2020/10/12 12:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001025故障申请,麻烦RMA | |||||
| 2020101035224 | ticket-202010090718 | ESHLC-201010-007 | 2020/10/10 15:09:16 | 1910000193312 | 210231A7LVN18500067Y | G10231A7LV0608J4 | 7*24*NCD | 2020/10/10 15:39:00 | 2020/10/12 10:23:00 | 徐逸 | [腾讯RMA申请]网络设备线缆210231A7LVN18500067Y故障申请,麻烦RMA |