| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024061910209287-1 | 20240613003762 | ESGPLC-240619-001 | 2024/6/19 11:06:19 | XRSGPLC2406190001 | 210231A2SNH211000285 | 210231A2SNH20C001434 | 7*24*4 | 2024/8/4 16:34:06 | 2024/6/20 9:00:00 | 2024/6/20 10:00:00 | IT值班账号_新加坡-Dodid泰戈尔 | [腾讯RMA申请]网络设备电源210231A2SNH211000285故障申请,请处理。 | ||||
| 2024061910209753-1 | ticket-202406070320 | 2024/6/19 14:54:18 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP2110000BY故障申请,麻烦RMA | ||||||||||||
| 2024062010211204-1 | 20240618001811 | 2024/6/20 11:33:38 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NVH20B000022故障申请,请处理。 | ||||||||||||
| 2024062010211494-1 | ticket-202406170274 | 2024/6/20 14:13:58 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP20C0000CC故障申请,麻烦RMA | ||||||||||||
| 2024062010211756-1 | 20240606002626 | ETYLC-240620-001 | 2024/6/20 15:40:26 | 122408188 | 210231ABV8H2180C016S | 210231ABV8H2170C027C | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/20 17:14:21 | 2024/6/20 17:50:00 | v_xxtjiang(蒋婷) | [腾讯RMA申请]网络设备板卡210231ABV8H2180C016S故障申请,请处理。 | ||||
| 2024062010212216-1 | 20240604002040 | EGYLC-240621-001 | 2024/6/20 18:07:47 | 122880969 | 210231AEW9H2180C00P0 | 219803A00K6237V0003N | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/21 9:24:01 | 2024/6/24 12:00:00 | v_vychen(陈礼云) | [腾讯RMA申请]网络设备板卡210231AEW9H2180C00P0故障申请,请处理。 | ||||
| 2024062010212385-1 | ticket-202406200310 | 2024/6/20 20:23:20 | 7*24*NCD | 板卡变形故障替换 | ||||||||||||
| 2024062010212386-1 | ticket-202406200310 | 2024/6/20 20:23:30 | 7*24*NCD | 板卡变形故障替换 | ||||||||||||
| 2024062110212782-1 | 20240618002042 | ESHLC-240621-001 | 2024/6/21 10:08:45 | 1310000112965 | 210231ABV7N2180000RZ | 210231ABV7N23A0000DD | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/21 13:13:30 | 2024/6/22 11:58:00 | v_ihrxu(徐海荣) | [腾讯RMA申请]网络设备电源210231ABV7N2180000RZ故障申请,请处理。 | ||||
| 2024062110213236-1 | 20240619002706 | EJPNLC-240627-001 | 2024/6/21 13:20:13 | 238108-0000014 | 210231A4XHH208001114 | 210231A4XHH2170C026J | 7*24*4 | 2024/8/4 16:34:06 | 2024/6/27 13:25:00 | 2024/6/27 13:25:00 | v_isscui(崔尚尚) | [腾讯RMA申请]网络设备板卡210231A4XHH208001114故障申请,请处理。 | ||||
| 2024062410216241-1 | 20240618002617 | 2024/6/24 14:00:00 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NVH211000057故障申请,请处理。 | ||||||||||||
| 2024062410216595-1 | ticket-202404170119 | ESHLC-240624-003 | 2024/6/24 15:35:55 | 1310000112961 | 210231A3FFX21300003T | 210231A3FFN18800003L | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/24 15:44:11 | 2024/6/24 17:26:00 | 黄佳辉 | [腾讯RMA申请]网络设备接口模块210231A3FFX21300003T故障申请,麻烦RMA | ||||
| 2024062510218230-1 | ticket-202406170286 | ESJLC-240625-001 | 2024/6/25 14:12:42 | 122650234 | 210235A2NWP213000151 | 219801A3456243V00009 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/25 19:28:45 | 2024/6/26 15:00:00 | yanchaoning | [腾讯RMA申请]整机210235A2NWP213000151故障申请,麻烦RMA | ||||
| 2024062510218426-1 | 20240621004060 | EGZLC-240625-001 | 2024/6/25 15:12:04 | 1310000099769 | 210235A2NWP21A00018N | 219801A3456243V0000H | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/25 16:00:48 | 2024/6/26 10:29:00 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NWP21A00018N故障申请,请处理。 | ||||
| 2024062510218730-1 | ticket-202404220310 | ENJLC-240717-002 | 2024/6/25 16:38:17 | KY4000428481500 | 210235A2NVH20C000076 | 219801A3436244V00001 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/17 18:57:45 | 2024/7/19 10:08:07 | v_ippzhang(张萍) | 麻烦尽快rma |