| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024060610192265-1 | 20240606001805 | EMYSLC-240606-001 | 2024/6/6 10:59:44 | XRMYSLC2406060002 | 210231A2UBH17B000048 | 210231A2UBH212000011 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/7 14:00:00 | 2024/6/7 14:18:00 | v_ijhzzeng(曾健辉) | [腾讯RMA申请]网络设备板卡210231A2UBH17B000048故障申请,请处理。 | ||||
| 2024060610192551-1 | 20240606002329 | ECDLC-240606-006 | 2024/6/6 12:56:14 | 122589655 | 210231ABV6P2180000GV | 210231ABV6P20700008P | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/6 14:15:31 | 2024/6/6 16:00:00 | v_itwli(李天伟) | [腾讯RMA申请]网络设备风扇210231ABV6P2180000GV故障申请,请处理。 | ||||
| 2024060710194912-1 | ticket-202406070238 | ESZLC-240607-001 | 2024/6/7 16:57:07 | 1310000100611 | 210231A4X1X2230P0034 | 210231A4X1X22A0P001L | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/7 17:22:43 | 2024/6/7 23:00:00 | 陈飞 | 风扇故障替换 | ||||
| 2024060710195006-1 | 20240605002577 | ENJLC-240607-004 | 2024/6/7 17:38:05 | 1310000112905 | 210231A6NEX2430C7009 | 210231A6NEX2430C7174 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/7 17:46:52 | 2024/6/11 9:41:00 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备线缆210231A6NEX2430C7009故障申请,请处理。 | ||||
| 2024061110196903-1 | 20240607001903 | EGZLC-240611-001 | 2024/6/11 11:09:45 | 1310000099949 | 210235A2NWP2130001RQ | 219801A3456244V00007 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/11 11:33:23 | 2024/6/12 10:57:00 | v_iijzhou(周俊) | [腾讯RMA申请]交换机210235A2NWP2130001RQ故障申请,请处理。 | ||||
| 2024061110197098-1 | ticket-202406080214 | 2024/6/11 12:23:26 | 5*8*NBD | 麻烦安排RMA | ||||||||||||
| 2024061110197276-1 | 20240606002075 | ENJLC-240611-002 | 2024/6/11 14:11:16 | SF1523609844079 | 210231A4UFX2130000JN | 210231A4UFX23700002F | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/11 15:50:59 | 2024/6/12 9:47:57 | v_ippzhang(张萍) | [腾讯RMA申请]网络设备接口模块210231A4UFX2130000JN故障申请,请处理。 | ||||
| 2024061310200504-1 | 20240602001359 | ETJLC-240613-001 | 2024/6/13 10:08:59 | 122959455 | 210231A3A1H17A000001 | 210231A3A1H197000002 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/13 13:00:00 | 2024/6/14 10:00:00 | v_itguo(郭涛) | [腾讯RMA申请]网络设备板卡210231A3A1H17A000001故障申请,请处理。 | ||||
| 2024061410203086-1 | ticket-202406080102 | 2024/6/14 14:37:22 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP21100005S故障申请,麻烦RMA | ||||||||||||
| 2024061410203261-1 | 20240614001986 | ENJLC-240614-001 | 2024/6/14 15:31:58 | SF1518655273067 | 210231A4PTH2150C001G | 210231A4PTH23B0H0051 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/14 20:13:09 | 2024/6/17 9:32:49 | v_ippzhang(张萍) | [腾讯RMA申请]网络设备板卡210231A4PTH2150C001G故障申请,请处理。 | ||||
| 2024061710206675-1 | 20240616001199 | ESZLC-240618-001 | 2024/6/17 18:02:00 | 1310000100696 | 210235A2NWP2130000QG | 219801A3456236V00010 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/18 9:08:24 | 2024/6/19 16:50:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP2130000QG故障申请,请处理。 | ||||
| 2024061810207246-1 | ticket-202404220304 | ESZLC-240618-002 | 2024/6/18 10:14:35 | 1310000100697 | 210235A2NVH213000211 | 219801A3436244V00007 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/18 10:55:54 | 2024/6/19 16:50:00 | 张军艺 | 麻烦尽快rma | ||||
| 2024061810208163-1 | 20240613003116 | EGZLC-240618-013 | 2024/6/18 15:53:37 | 1310000099872 | 210231A2ERN21B0002JH | 210231A2ER819CQ00024 | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/18 16:48:36 | 2024/6/19 10:20:00 | v_iijzhou(周俊) | [腾讯RMA申请]网络设备电源210231A2ERN21B0002JH故障申请,请处理。 | ||||
| 2024061810208444-1 | 20240502000561 | EHKGLC-240619-001 | 2024/6/18 17:18:35 | 2406190001 | 210231A4UFN177000029 | 210231A4UFX20200029K | 7*24*4 | 2024/8/4 16:34:06 | 2024/6/19 18:40:00 | 2024/6/20 14:40:00 | IT值班账号_香港-沙田 | [腾讯RMA申请]网络设备接口模块210231A4UFN177000029故障申请,请处理。 | ||||
| 2024061910209092-1 | ticket-202406110322 | 2024/6/19 10:11:46 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP20B00004N故障申请,麻烦RMA |