| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024052210170388-1 | 20240515002039 | ESZLC-240523-002 | 2024/5/22 16:46:31 | 1310000100468 | 210231ABV8H2230CG3DN | 210231ABV8H23B0H0045 | 7*24*NCD | 2024/5/23 14:31:32 | 2024/5/23 14:15:49 | 2024/5/23 16:20:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]网络设备板卡210231ABV8H2230CG3DN故障申请,请处理。 | ||||
| 2024052310171098-1 | 20240522002321 | ET_DEULC-240528-001 | 2024/5/23 9:41:30 | XRT_DEULC2405280001 | 210231A2SNH19A000024 | 210231A2SNH19A000208 | 7*24*4 | 2024/8/4 16:34:06 | 2024/5/29 16:00:00 | 2024/5/29 17:00:00 | (王春华) | [腾讯RMA申请]网络设备电源210231A2SNH19A000024故障申请,请处理。 | ||||
| 2024052310171103-1 | 20240523001961 | EFZLC-240523-001 | 2024/5/23 9:43:34 | 122846463 | 210231ABV7N21A0004CG | 210231ABV7N2360001BW | 5*8*NBD | 2024/5/23 19:00:47 | 2024/5/23 18:52:53 | 2024/5/24 9:30:00 | v_xxtjiang(蒋婷) | [腾讯RMA申请]网络设备电源210231ABV7N21A0004CG故障申请,请处理。 | ||||
| 2024052310172247-1 | 20240518003596 | 2024/5/23 16:33:30 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A2YFH179000048故障申请,请处理。 | ||||||||||||
| 2024052710176588-1 | ticket-202405240298 | 2024/5/27 14:31:38 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP20A00005Y故障申请,麻烦RMA | ||||||||||||
| 2024052710177385-1 | 20240524001833 | ESHLC-240527-020 | 2024/5/27 18:10:41 | 1310000112866 | 210231A4B1X2430C7DLD | 210231A4B1X23B0C73DW | 7*24*NCD | 2024/5/27 20:00:53 | 2024/5/27 19:46:49 | 2024/5/28 10:20:00 | v_ermbai(白二明) | [腾讯RMA申请]网络设备接口模块210231A4B1X2430C7DLD故障申请,请处理。 | ||||
| 2024052810177889-1 | ticket-202405170246 | 2024/5/28 10:01:32 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H201000473故障申请,麻烦RMA | ||||||||||||
| 2024052810178231-1 | 20240524001957 | EHKGLC-240529-001 | 2024/5/28 11:25:25 | 2405290003 | 210231ABV8H2140C0027 | 210231ABV8H199000655 | 7*24*NCD | 2024/5/29 16:01:45 | 2024/5/29 15:26:00 | 2024/5/29 17:10:00 | IT值班账号_香港-联通将军澳 | [腾讯RMA申请]网络设备板卡210231ABV8H2140C0027故障申请,请处理。 | ||||
| 2024052810179006-1 | 20240528002325 | ESHLC-240529-001 | 2024/5/28 16:41:40 | 1310000112877 | 210231A4B1X2430C78JG | 210231A4B1X23B0C731S | 7*24*NCD | 2024/5/29 9:31:02 | 2024/5/29 9:00:57 | 2024/5/29 11:00:00 | v_ermbai(白二明) | [腾讯RMA申请]网络设备接口模块210231A4B1X2430C78JG故障申请,请处理。 | ||||
| 2024053010182520-1 | 20240529002993 | EGZLC-240530-003 | 2024/5/30 15:22:12 | 1310000105884 | 210235A2NWP21300018Z | 219801A3456239V00006 | 5*8*NBD | 2024/5/30 16:00:49 | 2024/5/30 15:52:27 | 2024/5/31 9:58:00 | v_izfluo(罗智锋) | [腾讯RMA申请]交换机210235A2NWP21300018Z故障申请,请处理。 | ||||
| 2024053110183323-1 | 20240530001502 | 2024/5/31 2:29:30 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NW622AV0002L故障申请,请处理。 | ||||||||||||
| 2024060310187310-1 | ticket-202405290104 | ESHLC-240603-002 | 2024/6/3 15:45:55 | 1310000112894 | 210231AGHQH2410H0004 | 210231AGHQH23B0H00C4 | 7*24*NCD | 2024/8/4 16:34:06 | 2024/6/3 16:23:08 | 2024/6/5 15:00:00 | 白二明 | 麻烦安排RMA | ||||
| 2024060410189709-1 | ticket-202406020106 | ESHLC-240604-004 | 2024/6/4 17:30:09 | 1310000112901 | 210231A2ERN21B0000PP | 210231A2ERN23A00022D | 5*8*NBD | 2024/8/4 16:34:06 | 2024/6/4 17:39:52 | 2024/6/5 9:54:00 | 杨益春 | [腾讯RMA申请]网络设备电源210231A2ERN21B0000PP故障申请,麻烦RMA | ||||
| 2024060510191007-1 | ticket-202406020056 | 2024/6/5 14:59:44 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP211000082故障申请,麻烦RMA | ||||||||||||
| 2024060510191574-1 | 20240531002597 | 2024/6/5 17:45:07 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH209000888故障申请,请处理。 |