| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024051410158181-1 | ticket-202405140456 | ENJLC-240514-014 | 2024/5/14 16:37:41 | SF1521378494617 | 210231A4UFX2130002NP | 210231A4UFX21B0000MP | 7*24*NCD | 2024/5/14 17:30:40 | 2024/5/14 17:02:06 | 2024/5/15 9:20:22 | 张萍 | 申请RMA： SN： 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | ||||
| 2024051410158174-1 | ticket-202405140522 | ENJLC-240514-009 | 2024/5/14 17:43:05 | SF1521378494617 | 210231A4UFX2110000D9 | 210231A4UFX2390C70SB | 7*24*NCD | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | |||||
| 2024051410158175-1 | ticket-202405140522 | ENJLC-240514-010 | 2024/5/14 17:43:05 | SF1521378494617 | 210231A4UFX2110000SD | 210231A4UFX2390C70YL | 7*24*NCD | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | |||||
| 2024051410158176-1 | ticket-202405140522 | ENJLC-240514-011 | 2024/5/14 17:43:06 | SF1521378494617 | 210231A4UFX20A000413 | 210231A4UFX2390C70Y5 | 7*24*NCD | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | |||||
| 2024051410158178-1 | ticket-202405140522 | ENJLC-240514-012 | 2024/5/14 17:43:06 | SF1521378494617 | 210231A4UFX206000498 | 210231A4UFX2370000HF | 7*24*NCD | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | |||||
| 2024051410158180-1 | ticket-202405140522 | ENJLC-240514-013 | 2024/5/14 17:43:06 | SF1521378494617 | 210231A4UFX2130000FC | 210231A4UFN1850000DS | 7*24*NCD | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | |||||
| 2024051410158181-1 | ticket-202405140522 | ENJLC-240514-014 | 2024/5/14 17:43:06 | SF1521378494617 | 210231A4UFX2130002NP | 210231A4UFX21B0000MP | 7*24*NCD | 2024/5/14 17:02:06 | 2024/5/15 9:20:22 | 张萍 | 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | |||||
| 2024051410158465-1 | ticket-202405110116 | EGZLC-240515-001 | 2024/5/14 18:41:26 | 1310000105682 | 210235A2NWP2130001Z3 | 219801A345623AV000JV | 5*8*NBD | 2024/5/15 8:30:29 | 2024/5/15 8:19:10 | 2024/5/16 10:56:00 | 罗智锋 | [腾讯RMA申请]整机210235A2NWP2130001Z3故障申请,麻烦RMA | ||||
| 2024051510159573-1 | ticket-202405110058 | EGZLC-240515-002 | 2024/5/15 14:22:54 | 1310000105695 | 210231A4PQH2190C00D9 | 210231A4PQH2210CG088 | 7*24*NCD | 2024/5/15 15:30:56 | 2024/5/15 15:17:21 | 2024/5/16 10:04:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231A4PQH2190C00D9故障申请,麻烦RMA | ||||
| 2024051510159574-1 | ticket-202405020128 | EGZLC-240515-003 | 2024/5/15 14:23:00 | 1310000105694 | 210231AEW9H2180C00H8 | 219803A00K6232V00001 | 5*8*NBD | 2024/5/15 15:30:56 | 2024/5/15 15:17:55 | 2024/5/16 10:04:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231AEW9H2180C00H8故障申请,麻烦RMA | ||||
| 2024051510159616-1 | 20240515001351 | ESJLC-240515-004 | 2024/5/15 14:37:44 | 122650297 | 210235A2NWP21200005M | 219801A3456244V00002 | 5*8*NBD | 2024/5/15 17:00:33 | 2024/5/15 16:30:16 | 2024/5/16 17:31:48 | v_honghgao(高虹) | [腾讯RMA申请]交换机210235A2NWP21200005M故障申请,请处理。 | ||||
| 2024051510159762-1 | ticket-202404220284 | EGZLC-240515-005 | 2024/5/15 15:16:00 | 1310000105696 | 210235A2NWP2130000NN | 219801A3456236V00004 | 5*8*NBD | 2024/5/15 16:01:01 | 2024/5/15 15:45:37 | 2024/5/16 9:46:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP2130000NN故障申请,麻烦RMA | ||||
| 2024051610160675-1 | ticket-202405140528 | 2024/5/16 9:29:09 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H203000100故障申请,麻烦RMA | ||||||||||||
| 2024051610160811-1 | ticket-202405150240 | 2024/5/16 10:12:11 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231A0QMH2160C0822故障申请,麻烦RMA | ||||||||||||
| 2024051610161125-1 | ticket-202405150234 | 2024/5/16 11:40:59 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H203000166故障申请,麻烦RMA |