CtCase

建单时间:


CRM 问题单号 腾讯订单号 RMA单号 机房 RMA开单时间 好件物流单号 坏件SN 好件SN 服务级别 好件反馈时间 好件SN反馈SLA 好件SN反馈时效 好件反馈时效超时说明 发货时间 到货时间 RMA收件人 问题描述
2024051410158181-1 ticket-202405140456 ENJLC-240514-014 2024/5/14 16:37:41 SF1521378494617 210231A4UFX2130002NP 210231A4UFX21B0000MP 7*24*NCD 2024/5/14 17:30:40 2024/5/14 17:02:06 2024/5/15 9:20:22 张萍 申请RMA: SN: 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158174-1 ticket-202405140522 ENJLC-240514-009 2024/5/14 17:43:05 SF1521378494617 210231A4UFX2110000D9 210231A4UFX2390C70SB 7*24*NCD 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158175-1 ticket-202405140522 ENJLC-240514-010 2024/5/14 17:43:05 SF1521378494617 210231A4UFX2110000SD 210231A4UFX2390C70YL 7*24*NCD 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158176-1 ticket-202405140522 ENJLC-240514-011 2024/5/14 17:43:06 SF1521378494617 210231A4UFX20A000413 210231A4UFX2390C70Y5 7*24*NCD 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158178-1 ticket-202405140522 ENJLC-240514-012 2024/5/14 17:43:06 SF1521378494617 210231A4UFX206000498 210231A4UFX2370000HF 7*24*NCD 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158180-1 ticket-202405140522 ENJLC-240514-013 2024/5/14 17:43:06 SF1521378494617 210231A4UFX2130000FC 210231A4UFN1850000DS 7*24*NCD 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158181-1 ticket-202405140522 ENJLC-240514-014 2024/5/14 17:43:06 SF1521378494617 210231A4UFX2130002NP 210231A4UFX21B0000MP 7*24*NCD 2024/5/14 17:02:06 2024/5/15 9:20:22 张萍 一批模块故障申请RMA 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158465-1 ticket-202405110116 EGZLC-240515-001 2024/5/14 18:41:26 1310000105682 210235A2NWP2130001Z3 219801A345623AV000JV 5*8*NBD 2024/5/15 8:30:29 2024/5/15 8:19:10 2024/5/16 10:56:00 罗智锋 [腾讯RMA申请]整机210235A2NWP2130001Z3故障申请,麻烦RMA
2024051510159573-1 ticket-202405110058 EGZLC-240515-002 2024/5/15 14:22:54 1310000105695 210231A4PQH2190C00D9 210231A4PQH2210CG088 7*24*NCD 2024/5/15 15:30:56 2024/5/15 15:17:21 2024/5/16 10:04:00 周俊2 [腾讯RMA申请]网络设备板卡210231A4PQH2190C00D9故障申请,麻烦RMA
2024051510159574-1 ticket-202405020128 EGZLC-240515-003 2024/5/15 14:23:00 1310000105694 210231AEW9H2180C00H8 219803A00K6232V00001 5*8*NBD 2024/5/15 15:30:56 2024/5/15 15:17:55 2024/5/16 10:04:00 周俊2 [腾讯RMA申请]网络设备板卡210231AEW9H2180C00H8故障申请,麻烦RMA
2024051510159616-1 20240515001351 ESJLC-240515-004 2024/5/15 14:37:44 122650297 210235A2NWP21200005M 219801A3456244V00002 5*8*NBD 2024/5/15 17:00:33 2024/5/15 16:30:16 2024/5/16 17:31:48 v_honghgao(高虹) [腾讯RMA申请]交换机210235A2NWP21200005M故障申请,请处理。
2024051510159762-1 ticket-202404220284 EGZLC-240515-005 2024/5/15 15:16:00 1310000105696 210235A2NWP2130000NN 219801A3456236V00004 5*8*NBD 2024/5/15 16:01:01 2024/5/15 15:45:37 2024/5/16 9:46:00 韦朝彬 [腾讯RMA申请]整机210235A2NWP2130000NN故障申请,麻烦RMA
2024051610160675-1 ticket-202405140528 2024/5/16 9:29:09 7*24*NCD [腾讯RMA申请]网络设备电源210231ABV7H203000100故障申请,麻烦RMA
2024051610160811-1 ticket-202405150240 2024/5/16 10:12:11 7*24*NCD [腾讯RMA申请]网络设备电源210231A0QMH2160C0822故障申请,麻烦RMA
2024051610161125-1 ticket-202405150234 2024/5/16 11:40:59 7*24*NCD [腾讯RMA申请]网络设备电源210231ABV7H203000166故障申请,麻烦RMA

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