CtCase

建单时间:


CRM 问题单号 腾讯订单号 RMA单号 机房 RMA开单时间 好件物流单号 坏件SN 好件SN 服务级别 好件反馈时间 好件SN反馈SLA 好件SN反馈时效 好件反馈时效超时说明 发货时间 到货时间 RMA收件人 问题描述
2024050610145056-1 ticket-202405020308 2024/5/6 17:23:57 5*8*NBD [腾讯RMA申请]网络设备接口模块210231A0A6N126001571故障申请,麻烦RMA
2024050710145379-1 20240506000435 2024/5/7 2:29:43 5*8*NBD [腾讯RMA申请]交换机210235A2NWP20C0000RM故障申请,请处理。
2024050810147902-1 ticket-202405070370 EBJLC-240508-001 2024/5/8 11:34:52 1810000133759 210231A4UFX21B0004JX 210231A4UFX2390C70SJ 7*24*NCD 2024/5/8 12:30:22 2024/5/8 12:06:27 2024/5/8 13:21:00 周璐琪 [腾讯RMA申请]网络设备接口模块210231A4UFX21B0004JX故障申请,麻烦RMA
2024050910149805-1 20240509001346 ENJLC-240509-001 2024/5/9 11:47:30 SF1521378494547 210235A2NWP2130000T3 219801A345623AV000JF 5*8*NBD 2024/5/9 18:01:06 2024/5/9 17:39:53 2024/5/10 10:07:36 v_ippzhang(张萍) [腾讯RMA申请]交换机210235A2NWP2130000T3故障申请,请处理。
2024050910150419-1 ticket-202405070476 ESHLC-240509-005 2024/5/9 16:04:24 1310000112605 210235A2NWP21300017X 219801A3456243V0000F 5*8*NBD 2024/5/9 16:30:16 2024/5/9 16:13:30 2024/5/10 10:11:00 陈琳 [腾讯RMA申请]整机210235A2NWP21300017X故障申请,麻烦RMA
2024051010152557-1 ticket-202405020262 2024/5/10 18:19:48 7*24*NCD [腾讯RMA申请]网络设备接口模块210231A0A8N13C000301故障申请,麻烦RMA
2024051110153209-1 20240510001600 EGZLC-240511-001 2024/5/11 11:10:34 1310000105623 210235A2NWP21300014L 219801A3456237V0003Y 5*8*NBD 2024/5/11 12:01:04 2024/5/11 11:36:25 2024/5/13 11:07:00 v_iijzhou(周俊) [腾讯RMA申请]交换机210235A2NWP21300014L故障申请,请处理。
2024051310155018-1 20240513001105 EHKGLC-240521-001 2024/5/13 9:50:10 2405210002 210231A5LLN1850000N3 210231A5LLX2220000DD 7*24*NCD 2024/5/23 18:34:26 2024/5/23 17:00:00 2024/5/24 10:58:00 IT值班账号_香港-HGC屈臣氏 [腾讯RMA申请]网络设备接口模块210231A5LLN1850000N3故障申请,请处理。
2024051410157168-1 ticket-202405110272 ENJLC-240514-001 2024/5/14 10:26:26 KY4000368954359 210235A2NVH2260C000L 219801A3436243V00004 5*8*NBD 2024/5/14 12:01:07 2024/5/14 11:57:27 2024/5/15 15:43:20 梁山川 [腾讯RMA申请]整机210235A2NVH2260C000L故障申请,麻烦RMA
2024051410157182-1 ticket-202405130172 ECQLC-240514-001 2024/5/14 10:29:27 122917281 210231A2ERN21B00004G 210231A2ERN21C00011F 5*8*NBD 2024/5/14 15:31:27 2024/5/14 12:00:00 2024/5/14 16:00:00 周馨 [腾讯RMA申请]网络设备电源210231A2ERN21B00004G故障申请,麻烦RMA
2024051410158174-1 ticket-202405140456 ENJLC-240514-009 2024/5/14 16:36:31 SF1521378494617 210231A4UFX2110000D9 210231A4UFX2390C70SB 7*24*NCD 2024/5/14 17:30:40 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 申请RMA: SN: 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158175-1 ticket-202405140456 ENJLC-240514-010 2024/5/14 16:36:47 SF1521378494617 210231A4UFX2110000SD 210231A4UFX2390C70YL 7*24*NCD 2024/5/14 17:30:40 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 申请RMA: SN: 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158176-1 ticket-202405140456 ENJLC-240514-011 2024/5/14 16:37:02 SF1521378494617 210231A4UFX20A000413 210231A4UFX2390C70Y5 7*24*NCD 2024/5/14 17:30:40 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 申请RMA: SN: 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158178-1 ticket-202405140456 ENJLC-240514-012 2024/5/14 16:37:17 SF1521378494617 210231A4UFX206000498 210231A4UFX2370000HF 7*24*NCD 2024/5/14 17:30:40 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 申请RMA: SN: 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP
2024051410158180-1 ticket-202405140456 ENJLC-240514-013 2024/5/14 16:37:32 SF1521378494617 210231A4UFX2130000FC 210231A4UFN1850000DS 7*24*NCD 2024/5/14 17:30:40 2024/5/14 17:03:41 2024/5/15 9:20:22 张萍 申请RMA: SN: 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP

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