| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024050610145056-1 | ticket-202405020308 | 2024/5/6 17:23:57 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001571故障申请,麻烦RMA | ||||||||||||
| 2024050710145379-1 | 20240506000435 | 2024/5/7 2:29:43 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NWP20C0000RM故障申请,请处理。 | ||||||||||||
| 2024050810147902-1 | ticket-202405070370 | EBJLC-240508-001 | 2024/5/8 11:34:52 | 1810000133759 | 210231A4UFX21B0004JX | 210231A4UFX2390C70SJ | 7*24*NCD | 2024/5/8 12:30:22 | 2024/5/8 12:06:27 | 2024/5/8 13:21:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A4UFX21B0004JX故障申请,麻烦RMA | ||||
| 2024050910149805-1 | 20240509001346 | ENJLC-240509-001 | 2024/5/9 11:47:30 | SF1521378494547 | 210235A2NWP2130000T3 | 219801A345623AV000JF | 5*8*NBD | 2024/5/9 18:01:06 | 2024/5/9 17:39:53 | 2024/5/10 10:07:36 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP2130000T3故障申请,请处理。 | ||||
| 2024050910150419-1 | ticket-202405070476 | ESHLC-240509-005 | 2024/5/9 16:04:24 | 1310000112605 | 210235A2NWP21300017X | 219801A3456243V0000F | 5*8*NBD | 2024/5/9 16:30:16 | 2024/5/9 16:13:30 | 2024/5/10 10:11:00 | 陈琳 | [腾讯RMA申请]整机210235A2NWP21300017X故障申请,麻烦RMA | ||||
| 2024051010152557-1 | ticket-202405020262 | 2024/5/10 18:19:48 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8N13C000301故障申请,麻烦RMA | ||||||||||||
| 2024051110153209-1 | 20240510001600 | EGZLC-240511-001 | 2024/5/11 11:10:34 | 1310000105623 | 210235A2NWP21300014L | 219801A3456237V0003Y | 5*8*NBD | 2024/5/11 12:01:04 | 2024/5/11 11:36:25 | 2024/5/13 11:07:00 | v_iijzhou(周俊) | [腾讯RMA申请]交换机210235A2NWP21300014L故障申请,请处理。 | ||||
| 2024051310155018-1 | 20240513001105 | EHKGLC-240521-001 | 2024/5/13 9:50:10 | 2405210002 | 210231A5LLN1850000N3 | 210231A5LLX2220000DD | 7*24*NCD | 2024/5/23 18:34:26 | 2024/5/23 17:00:00 | 2024/5/24 10:58:00 | IT值班账号_香港-HGC屈臣氏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000N3故障申请,请处理。 | ||||
| 2024051410157168-1 | ticket-202405110272 | ENJLC-240514-001 | 2024/5/14 10:26:26 | KY4000368954359 | 210235A2NVH2260C000L | 219801A3436243V00004 | 5*8*NBD | 2024/5/14 12:01:07 | 2024/5/14 11:57:27 | 2024/5/15 15:43:20 | 梁山川 | [腾讯RMA申请]整机210235A2NVH2260C000L故障申请,麻烦RMA | ||||
| 2024051410157182-1 | ticket-202405130172 | ECQLC-240514-001 | 2024/5/14 10:29:27 | 122917281 | 210231A2ERN21B00004G | 210231A2ERN21C00011F | 5*8*NBD | 2024/5/14 15:31:27 | 2024/5/14 12:00:00 | 2024/5/14 16:00:00 | 周馨 | [腾讯RMA申请]网络设备电源210231A2ERN21B00004G故障申请,麻烦RMA | ||||
| 2024051410158174-1 | ticket-202405140456 | ENJLC-240514-009 | 2024/5/14 16:36:31 | SF1521378494617 | 210231A4UFX2110000D9 | 210231A4UFX2390C70SB | 7*24*NCD | 2024/5/14 17:30:40 | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 申请RMA： SN： 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | ||||
| 2024051410158175-1 | ticket-202405140456 | ENJLC-240514-010 | 2024/5/14 16:36:47 | SF1521378494617 | 210231A4UFX2110000SD | 210231A4UFX2390C70YL | 7*24*NCD | 2024/5/14 17:30:40 | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 申请RMA： SN： 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | ||||
| 2024051410158176-1 | ticket-202405140456 | ENJLC-240514-011 | 2024/5/14 16:37:02 | SF1521378494617 | 210231A4UFX20A000413 | 210231A4UFX2390C70Y5 | 7*24*NCD | 2024/5/14 17:30:40 | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 申请RMA： SN： 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | ||||
| 2024051410158178-1 | ticket-202405140456 | ENJLC-240514-012 | 2024/5/14 16:37:17 | SF1521378494617 | 210231A4UFX206000498 | 210231A4UFX2370000HF | 7*24*NCD | 2024/5/14 17:30:40 | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 申请RMA： SN： 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP | ||||
| 2024051410158180-1 | ticket-202405140456 | ENJLC-240514-013 | 2024/5/14 16:37:32 | SF1521378494617 | 210231A4UFX2130000FC | 210231A4UFN1850000DS | 7*24*NCD | 2024/5/14 17:30:40 | 2024/5/14 17:03:41 | 2024/5/15 9:20:22 | 张萍 | 申请RMA： SN： 210231A4UFX2110000D9 210231A4UFX2110000SD 210231A4UFX20A000413 210231A4UFX206000498 210231A4UFX2130000FC 210231A4UFX2130002NP |