| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024042510132710-1 | ticket-202404230690 | 2024/4/25 14:21:06 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002147故障申请,麻烦RMA | ||||||||||||
| 2024042610133702-1 | 20240424001132 | EGZLC-240426-001 | 2024/4/26 3:36:12 | 1310000105426 | 210235A2NWP21200006Z | 219801A3456237V00028 | 5*8*NBD | 2024/4/26 10:00:46 | 2024/4/26 8:26:05 | 2024/4/28 9:49:00 | v_gsslong(龙广生) | [腾讯RMA申请]交换机210235A2NWP21200006Z故障申请,请处理。 | ||||
| 2024042610135095-1 | 20240424001121 | ESHLC-240712-002 | 2024/4/26 16:35:01 | SF1533999656692 | 210231AG7XP2220006LQ | 210231A0QMH23C0H00BQ | 5*8*NBD | 2024/8/4 16:34:06 | 2024/7/12 9:20:02 | 2024/7/16 15:37:56 | v_iyjyang(杨燕珺) | [腾讯RMA申请]网络设备电源210231AG7XP2220006LQ故障申请,请处理。 | ||||
| 2024042610135294-1 | ticket-202404220130 | 2024/4/26 17:33:54 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001269故障申请,麻烦RMA | ||||||||||||
| 2024042810136293-1 | ticket-202404250072 | 2024/4/28 9:35:25 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH202000246故障申请,麻烦RMA | ||||||||||||
| 2024042810136735-1 | 20240427001395 | ENJLC-240428-001 | 2024/4/28 11:18:45 | 1310000112614 | 210231A6NEX2430C709V | 210231A6NEN22B0002HL | 7*24*NCD | 2024/4/28 13:31:08 | 2024/4/28 13:17:31 | 2024/4/29 15:50:00 | v_iscliang(梁山川) | [腾讯RMA申请]网络设备线缆210231A6NEX2430C709V故障申请,请处理。 | ||||
| 2024042810137581-1 | 20240426001720 | EGZLC-240428-003 | 2024/4/28 16:41:28 | KY4000326873150 | 210235A2NVH213000090 | 210235A2NVH2240C001V | 5*8*NBD | 2024/4/29 6:00:59 | 2024/4/28 18:00:00 | 2024/4/29 15:08:54 | 冯伟彬 | [腾讯RMA申请]交换机210235A2NVH213000090故障申请,请处理。 | ||||
| 2024042910138280-1 | ticket-202404280176 | ENJLC-240429-001 | 2024/4/29 9:40:56 | 1880000088985 | 210231A4PQH2140C00L2 | 210231A4PQH2210C0031 | 7*24*NCD | 2024/4/29 10:00:10 | 2024/4/29 9:58:16 | 2024/4/29 13:50:00 | 张萍 | [腾讯RMA申请]网络设备板卡210231A4PQH2140C00L2故障申请,麻烦RMA | ||||
| 2024042910139032-1 | ticket-202404280320 | 2024/4/29 14:53:38 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A563N137010876故障申请,麻烦RMA | ||||||||||||
| 2024042910139581-1 | ticket-202404280386 | 2024/4/29 18:02:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN182000C7Q故障申请,麻烦RMA | ||||||||||||
| 2024043010139978-1 | ticket-202404280362 | 2024/4/30 9:31:40 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH207007978故障申请,麻烦RMA | ||||||||||||
| 2024043010140123-1 | 20240428001257 | EGZLC-240430-002 | 2024/4/30 10:26:21 | 1310000105486 | 210231AG7UH2180C00CV | 210231ABV7N235000061 | 5*8*NBD | 2024/4/30 11:00:32 | 2024/4/30 10:59:01 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]网络设备电源210231AG7UH2180C00CV故障申请,请处理。 | |||||
| 2024043010141099-1 | ticket-202404280256 | EGZLC-240430-005 | 2024/4/30 17:54:08 | 1310000105496 | 210235A2NWP21500006S | 219801A3456243V0000G | 5*8*NBD | 2024/4/30 18:31:04 | 2024/4/30 18:06:02 | 李权威 | [腾讯RMA申请]整机210235A2NWP21500006S故障申请,麻烦RMA | |||||
| 2024050610143338-1 | ticket-202405020132 | EDEULC-240506-001 | 2024/5/6 10:39:45 | 210231A4PTH20B000098 | 210231A4PTH17C000060 | 7*24*4 | 陆欣雨 | 麻烦帮忙RAM | ||||||||
| 2024050610143621-1 | ticket-202405050280 | 2024/5/6 11:47:36 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N131001336故障申请,麻烦RMA |