CtCase

建单时间:


CRM 问题单号 腾讯订单号 RMA单号 机房 RMA开单时间 好件物流单号 坏件SN 好件SN 服务级别 好件反馈时间 好件SN反馈SLA 好件SN反馈时效 好件反馈时效超时说明 发货时间 到货时间 RMA收件人 问题描述
2024042510132710-1 ticket-202404230690 2024/4/25 14:21:06 7*24*NCD [腾讯RMA申请]网络设备接口模块210231A2KLX167002147故障申请,麻烦RMA
2024042610133702-1 20240424001132 EGZLC-240426-001 2024/4/26 3:36:12 1310000105426 210235A2NWP21200006Z 219801A3456237V00028 5*8*NBD 2024/4/26 10:00:46 2024/4/26 8:26:05 2024/4/28 9:49:00 v_gsslong(龙广生) [腾讯RMA申请]交换机210235A2NWP21200006Z故障申请,请处理。
2024042610135095-1 20240424001121 ESHLC-240712-002 2024/4/26 16:35:01 SF1533999656692 210231AG7XP2220006LQ 210231A0QMH23C0H00BQ 5*8*NBD 2024/8/4 16:34:06 2024/7/12 9:20:02 2024/7/16 15:37:56 v_iyjyang(杨燕珺) [腾讯RMA申请]网络设备电源210231AG7XP2220006LQ故障申请,请处理。
2024042610135294-1 ticket-202404220130 2024/4/26 17:33:54 7*24*NCD [腾讯RMA申请]网络设备接口模块210231A2KLX167001269故障申请,麻烦RMA
2024042810136293-1 ticket-202404250072 2024/4/28 9:35:25 7*24*NCD [腾讯RMA申请]网络设备板卡210231A4PQH202000246故障申请,麻烦RMA
2024042810136735-1 20240427001395 ENJLC-240428-001 2024/4/28 11:18:45 1310000112614 210231A6NEX2430C709V 210231A6NEN22B0002HL 7*24*NCD 2024/4/28 13:31:08 2024/4/28 13:17:31 2024/4/29 15:50:00 v_iscliang(梁山川) [腾讯RMA申请]网络设备线缆210231A6NEX2430C709V故障申请,请处理。
2024042810137581-1 20240426001720 EGZLC-240428-003 2024/4/28 16:41:28 KY4000326873150 210235A2NVH213000090 210235A2NVH2240C001V 5*8*NBD 2024/4/29 6:00:59 2024/4/28 18:00:00 2024/4/29 15:08:54 冯伟彬 [腾讯RMA申请]交换机210235A2NVH213000090故障申请,请处理。
2024042910138280-1 ticket-202404280176 ENJLC-240429-001 2024/4/29 9:40:56 1880000088985 210231A4PQH2140C00L2 210231A4PQH2210C0031 7*24*NCD 2024/4/29 10:00:10 2024/4/29 9:58:16 2024/4/29 13:50:00 张萍 [腾讯RMA申请]网络设备板卡210231A4PQH2140C00L2故障申请,麻烦RMA
2024042910139032-1 ticket-202404280320 2024/4/29 14:53:38 7*24*NCD [腾讯RMA申请]网络设备接口模块210231A563N137010876故障申请,麻烦RMA
2024042910139581-1 ticket-202404280386 2024/4/29 18:02:46 7*24*NCD [腾讯RMA申请]网络设备接口模块210231A2KLN182000C7Q故障申请,麻烦RMA
2024043010139978-1 ticket-202404280362 2024/4/30 9:31:40 5*8*NBD [腾讯RMA申请]网络设备电源210231A0QMH207007978故障申请,麻烦RMA
2024043010140123-1 20240428001257 EGZLC-240430-002 2024/4/30 10:26:21 1310000105486 210231AG7UH2180C00CV 210231ABV7N235000061 5*8*NBD 2024/4/30 11:00:32 2024/4/30 10:59:01 v_iwbfeng(冯伟彬) [腾讯RMA申请]网络设备电源210231AG7UH2180C00CV故障申请,请处理。
2024043010141099-1 ticket-202404280256 EGZLC-240430-005 2024/4/30 17:54:08 1310000105496 210235A2NWP21500006S 219801A3456243V0000G 5*8*NBD 2024/4/30 18:31:04 2024/4/30 18:06:02 李权威 [腾讯RMA申请]整机210235A2NWP21500006S故障申请,麻烦RMA
2024050610143338-1 ticket-202405020132 EDEULC-240506-001 2024/5/6 10:39:45 210231A4PTH20B000098 210231A4PTH17C000060 7*24*4 陆欣雨 麻烦帮忙RAM
2024050610143621-1 ticket-202405050280 2024/5/6 11:47:36 5*8*NBD [腾讯RMA申请]网络设备接口模块210231A0A6N131001336故障申请,麻烦RMA

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