| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024042110125393-1 | 20240421001048 | 2024/4/21 3:38:36 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NWP20A00001F故障申请,请处理。 | ||||||||||||
| 2024042210125962-1 | ticket-202404200016 | ESZLC-240425-001 | 2024/4/22 9:32:38 | 1310000100241 | 210231A4PRH188000008 | 210231A4PRH2410H000K | 7*24*4 | 2024/4/25 10:31:10 | 2024/4/25 10:16:58 | 2024/4/26 9:00:00 | 李仕彬 | 210231A4PRH188000008 板卡RMA | ||||
| 2024042210125995-1 | ticket-202403130182 | ESZLC-240422-001 | 2024/4/22 9:40:13 | 1310000100205 | 210231A4PQH211000001 | 210231A4PQH22B0CG09J | 7*24*NCD | 2024/4/22 10:30:54 | 2024/4/22 10:03:23 | 2024/4/22 11:40:00 | 李仕彬 | [腾讯RMA申请]网络设备板卡210231A4PQH211000001故障申请,麻烦RMA | ||||
| 2024042210127003-1 | ticket-202404150080 | EGZLC-240422-002 | 2024/4/22 14:51:14 | 1310000105365 | 210235A2NWP21C00003N | 219801A3456242V00014 | 5*8*NBD | 2024/4/22 15:30:12 | 2024/4/22 15:27:46 | 2024/4/23 11:28:00 | 李权威 | [腾讯RMA申请]整机210235A2NWP21C00003N故障申请,麻烦RMA | ||||
| 2024042310127882-1 | ticket-202404220220 | 2024/4/23 4:08:52 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH185000007故障申请,麻烦RMA | ||||||||||||
| 2024042310129343-1 | ticket-202404230422 | 2024/4/23 16:40:09 | 7*24*NCD | [SH-QP-3201-J18-H12516AF-MAN-001][10.203.114.126][BOARD_STATE_FAULT][<138>Apr 22 07:44:01 2024 SH-QP-3201-J18-H12516AF-MAN-001 %%10DEV/2/BOARD_STATE_FAULT: -DevIP=10.203.114.126; Board state changed to Fault on slot 1, type is LSXM1SUPB1. 该故障引擎影响了AAA认证，所以远程登录失效，现场拔掉后恢复。需要rma替换 | ||||||||||||
| 2024042310129440-1 | ticket-202404220206 | EGZLC-240423-004 | 2024/4/23 17:07:49 | 1310000105393 | 210235A2NWP2120000L6 | 219801A3456237V0000C | 5*8*NBD | 2024/4/23 17:30:20 | 2024/4/23 17:23:30 | 2024/4/24 10:50:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2120000L6故障申请,麻烦RMA | ||||
| 2024042310129441-1 | ticket-202404100236 | 2024/4/23 17:08:07 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH20A000240故障申请,麻烦RMA | ||||||||||||
| 2024042410129986-1 | ticket-202404190196 | EGZLC-240424-001 | 2024/4/24 9:31:57 | 1310000105399 | 210231A4PTB219000123 | 210231A4PTH177000140 | 7*24*NCD | 2024/4/24 10:31:10 | 2024/4/24 10:20:18 | 2024/4/25 15:22:42 | 魏晨 | [腾讯RMA申请]网络设备板卡210231A4PTB219000123故障申请,麻烦RMA | ||||
| 2024042410130064-1 | 20240419001029 | EGZLC-240424-002 | 2024/4/24 9:57:37 | 1310000105398 | 210235A2NWP2130000P1 | 219801A345623AV000JM | 5*8*NBD | 2024/4/24 10:30:05 | 2024/4/24 10:24:30 | 2024/4/25 10:09:00 | v_icbwei(韦朝彬) | [腾讯RMA申请]交换机210235A2NWP2130000P1故障申请,请处理。 | ||||
| 2024042410130305-1 | 20240422001208 | 2024/4/24 11:00:38 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H209001144故障申请,请处理。 | ||||||||||||
| 2024042410131057-1 | ticket-202404230370 | 2024/4/24 15:50:57 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH20A000011故障申请,麻烦RMA | ||||||||||||
| 2024042410131149-1 | ticket-202404230456 | EBJLC-240424-002 | 2024/4/24 16:09:28 | 1810000134155 | 210231A563X2240000RZ | 210231A563N137002887 | 7*24*NCD | 2024/4/24 17:01:10 | 2024/4/24 16:35:22 | 2024/4/25 14:51:00 | 杨博寒 | [腾讯RMA申请]网络设备接口模块210231A563X2240000RZ故障申请,麻烦RMA | ||||
| 2024042410131368-1 | ticket-202404200378 | 2024/4/24 17:13:38 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH20B000008故障申请,麻烦RMA | ||||||||||||
| 2024042410131481-1 | ticket-202404080526 | ESHLC-240424-001 | 2024/4/24 17:54:59 | KY4000352875718 | 219801A3436228V00006 | 219801A3436237V00003 | 5*8*NBD | 2024/4/24 18:30:54 | 2024/4/24 18:22:14 | 杨益春 | [腾讯RMA申请]整机219801A3436228V00006故障申请,麻烦RMA |