CtCase

建单时间:


CRM 问题单号 腾讯订单号 RMA单号 机房 RMA开单时间 好件物流单号 坏件SN 好件SN 服务级别 好件反馈时间 好件SN反馈SLA 好件SN反馈时效 好件反馈时效超时说明 发货时间 到货时间 RMA收件人 问题描述
2024042110125393-1 20240421001048 2024/4/21 3:38:36 5*8*NBD [腾讯RMA申请]交换机210235A2NWP20A00001F故障申请,请处理。
2024042210125962-1 ticket-202404200016 ESZLC-240425-001 2024/4/22 9:32:38 1310000100241 210231A4PRH188000008 210231A4PRH2410H000K 7*24*4 2024/4/25 10:31:10 2024/4/25 10:16:58 2024/4/26 9:00:00 李仕彬 210231A4PRH188000008 板卡RMA
2024042210125995-1 ticket-202403130182 ESZLC-240422-001 2024/4/22 9:40:13 1310000100205 210231A4PQH211000001 210231A4PQH22B0CG09J 7*24*NCD 2024/4/22 10:30:54 2024/4/22 10:03:23 2024/4/22 11:40:00 李仕彬 [腾讯RMA申请]网络设备板卡210231A4PQH211000001故障申请,麻烦RMA
2024042210127003-1 ticket-202404150080 EGZLC-240422-002 2024/4/22 14:51:14 1310000105365 210235A2NWP21C00003N 219801A3456242V00014 5*8*NBD 2024/4/22 15:30:12 2024/4/22 15:27:46 2024/4/23 11:28:00 李权威 [腾讯RMA申请]整机210235A2NWP21C00003N故障申请,麻烦RMA
2024042310127882-1 ticket-202404220220 2024/4/23 4:08:52 7*24*4 [腾讯RMA申请]网络设备板卡210231A4PQH185000007故障申请,麻烦RMA
2024042310129343-1 ticket-202404230422 2024/4/23 16:40:09 7*24*NCD [SH-QP-3201-J18-H12516AF-MAN-001][10.203.114.126][BOARD_STATE_FAULT][<138>Apr 22 07:44:01 2024 SH-QP-3201-J18-H12516AF-MAN-001 %%10DEV/2/BOARD_STATE_FAULT: -DevIP=10.203.114.126; Board state changed to Fault on slot 1, type is LSXM1SUPB1. 该故障引擎影响了AAA认证,所以远程登录失效,现场拔掉后恢复。需要rma替换
2024042310129440-1 ticket-202404220206 EGZLC-240423-004 2024/4/23 17:07:49 1310000105393 210235A2NWP2120000L6 219801A3456237V0000C 5*8*NBD 2024/4/23 17:30:20 2024/4/23 17:23:30 2024/4/24 10:50:00 周俊2 [腾讯RMA申请]整机210235A2NWP2120000L6故障申请,麻烦RMA
2024042310129441-1 ticket-202404100236 2024/4/23 17:08:07 7*24*NCD [腾讯RMA申请]网络设备板卡210231A4PQH20A000240故障申请,麻烦RMA
2024042410129986-1 ticket-202404190196 EGZLC-240424-001 2024/4/24 9:31:57 1310000105399 210231A4PTB219000123 210231A4PTH177000140 7*24*NCD 2024/4/24 10:31:10 2024/4/24 10:20:18 2024/4/25 15:22:42 魏晨 [腾讯RMA申请]网络设备板卡210231A4PTB219000123故障申请,麻烦RMA
2024042410130064-1 20240419001029 EGZLC-240424-002 2024/4/24 9:57:37 1310000105398 210235A2NWP2130000P1 219801A345623AV000JM 5*8*NBD 2024/4/24 10:30:05 2024/4/24 10:24:30 2024/4/25 10:09:00 v_icbwei(韦朝彬) [腾讯RMA申请]交换机210235A2NWP2130000P1故障申请,请处理。
2024042410130305-1 20240422001208 2024/4/24 11:00:38 7*24*NCD [腾讯RMA申请]网络设备电源210231ABV7H209001144故障申请,请处理。
2024042410131057-1 ticket-202404230370 2024/4/24 15:50:57 7*24*NCD [腾讯RMA申请]网络设备板卡210231A4PQH20A000011故障申请,麻烦RMA
2024042410131149-1 ticket-202404230456 EBJLC-240424-002 2024/4/24 16:09:28 1810000134155 210231A563X2240000RZ 210231A563N137002887 7*24*NCD 2024/4/24 17:01:10 2024/4/24 16:35:22 2024/4/25 14:51:00 杨博寒 [腾讯RMA申请]网络设备接口模块210231A563X2240000RZ故障申请,麻烦RMA
2024042410131368-1 ticket-202404200378 2024/4/24 17:13:38 7*24*4 [腾讯RMA申请]网络设备板卡210231A4PQH20B000008故障申请,麻烦RMA
2024042410131481-1 ticket-202404080526 ESHLC-240424-001 2024/4/24 17:54:59 KY4000352875718 219801A3436228V00006 219801A3436237V00003 5*8*NBD 2024/4/24 18:30:54 2024/4/24 18:22:14 杨益春 [腾讯RMA申请]整机219801A3436228V00006故障申请,麻烦RMA

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