| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024041610117324-1 | ticket-202404080526 | ESHLC-240416-001 | 2024/4/16 9:41:52 | 1310000112688 | 219803A00K6228V0000C | 219803A00K6234V00031 | 5*8*NBD | 2024/4/16 13:30:27 | 2024/4/16 13:19:30 | 2024/4/17 10:09:00 | 杨益春 | [腾讯RMA申请]网络设备板卡219803A00K6228V0000C故障申请,麻烦RMA | ||||
| 2024041610117659-1 | ticket-202404120258 | ENJLC-240416-001 | 2024/4/16 11:16:07 | 1310000112687 | 210231A2UVB21C000047 | 210231A2UVB214000193 | 7*24*NCD | 2024/4/16 12:00:57 | 2024/4/16 11:44:57 | 2024/4/16 13:20:00 | 张伟华 | [腾讯RMA申请]网络设备板卡210231A2UVB21C000047故障申请,麻烦RMA | ||||
| 2024041710119185-1 | 20240416000819 | 2024/4/17 9:23:53 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231AE3DH20B000184故障申请,请处理。 | ||||||||||||
| 2024041710119539-1 | ticket-202404150312 | ENJLC-240417-001 | 2024/4/17 10:47:43 | 1310000112693 | 210231A4UFX2130007HN | 210231A4UFX224000196 | 7*24*NCD | 2024/4/17 11:30:08 | 2024/4/17 11:02:21 | 2024/4/17 13:00:00 | 傅晓燕 | [腾讯RMA申请]网络设备接口模块210231A4UFX2130007HN故障申请,麻烦RMA | ||||
| 2024041710120360-1 | 20240416000926 | ESZLC-240417-001 | 2024/4/17 15:39:23 | 1310000100196 | 210231ABV7H213001639 | 210231ABV7N23500004N | 5*8*NBD | 2024/4/17 17:30:19 | 2024/4/17 17:17:12 | 2024/4/18 10:23:00 | v_ljclchen(陈磊) | [腾讯RMA申请]网络设备电源210231ABV7H213001639故障申请,请处理。 | ||||
| 2024041710120697-1 | ticket-202404170438 | 2024/4/17 17:05:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX2030000CN故障申请,麻烦RMA | ||||||||||||
| 2024041810121451-1 | ticket-202404160492 | 2024/4/18 10:23:48 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001469故障申请,麻烦RMA | ||||||||||||
| 2024041810121452-1 | ticket-202404150478 | 2024/4/18 10:23:50 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001475故障申请,麻烦RMA | ||||||||||||
| 2024041810121647-1 | ticket-202307210774 | EGZLC-240418-002 | 2024/4/18 11:19:52 | 1310000105327 | 210235A2NVH213000109 | 219801A3436241V00002 | 5*8*NBD | 2024/4/18 12:01:05 | 2024/4/18 11:42:01 | 2024/4/19 10:01:00 | 罗智锋 | 210235A2NVH213000109 整机rma | ||||
| 2024041810121665-1 | ticket-202307140264 | EGZLC-240418-003 | 2024/4/18 11:23:28 | SF1385404954031 | 210235A2NVH20C000023 | 219801A3436243V0000H | 5*8*NBD | 2024/4/18 20:01:08 | 2024/4/18 19:40:41 | 2024/4/19 15:45:07 | 周俊2 | 210235A2NVH20C000023 整机RMA | ||||
| 2024041810121669-1 | ticket-202307110028 | EGZLC-240418-004 | 2024/4/18 11:24:38 | SF1613947898782 | 210235A2NVH213000058 | 219801A3436243V0000F | 5*8*NBD | 2024/4/18 20:01:08 | 2024/4/18 19:39:36 | 2024/4/22 16:42:51 | 韦朝彬 | 210235A2NVH213000058 整机rma | ||||
| 2024041810121674-1 | ticket-202307060868 | EGZLC-240418-005 | 2024/4/18 11:26:47 | KY4000386798147 | 210235A2NVH213000091 | 219801A3436243V00005 | 5*8*NBD | 2024/4/18 20:01:08 | 2024/4/18 19:40:43 | 2024/4/22 9:21:32 | 罗智锋 | 210235A2NVH213000091 整机RMA | ||||
| 2024041810121742-1 | ticket-202305040438 | ESZLC-240418-001 | 2024/4/18 11:53:53 | 1310000100199 | 210235A2NVH211000055 | 219801A3436237V00002 | 5*8*NBD | 2024/4/18 12:30:19 | 2024/4/18 12:09:08 | 2024/4/19 17:42:00 | 张军艺 | 210235A2NVH211000055 整机RMA | ||||
| 2024041910123342-1 | ticket-202404170262 | ENJLC-240419-002 | 2024/4/19 10:30:20 | 1310000112703 | 210231A4XHH20B000014 | 210231A4XHH21C0CG010 | 7*24*NCD | 2024/4/19 11:00:14 | 2024/4/19 10:46:27 | 2024/4/19 12:50:00 | 梁山川 | [腾讯RMA申请]网络设备板卡210231A4XHH20B000014故障申请,麻烦RMA | ||||
| 2024041910123912-1 | ticket-202304180466 | ESZLC-240419-002 | 2024/4/19 14:25:36 | 1310000100203 | 210235A2NVH20C000029 | 219801A343623CV00001 | 5*8*NBD | 2024/4/19 16:01:03 | 2024/4/19 15:52:42 | 2024/4/24 16:59:00 | 陈磊2 | 210235A2NVH20C000029 整机RMA |