| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024031600000258 | ticket-202403160352 | 2024/3/16 10:56:04 | 7*24*NCD | 腾讯CT测试工单 | ||||||||||||
| 2024031910091743-1 | ticket-202403190262 | ETJLC-240319-001 | 2024/3/19 14:14:31 | 120884103 | 210231A2E4X21600020G | 210231A2E4X23600010W | 7*24*NCD | 2024/3/19 15:08:46 | 2024/3/19 18:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X21600020G故障申请,麻烦RMA | |||||
| 2024031910092021-1 | ticket-202403130674 | 2024/3/19 16:59:56 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH21B0C00FQ故障申请,麻烦RMA | ||||||||||||
| 2024032110093943-1 | ticket-202403210434 | ETJLC-240322-001 | 2024/3/21 15:48:18 | 120884213 | 210231A4WXX172000037 | 210231A4WXX2370C7001 | 7*24*4 | 2024/3/22 10:30:32 | 2024/3/22 13:00:00 | 郭涛 | 210231A4WXX172000037 坏件申请RMA | |||||
| 2024032210094464-1 | ticket-202403090292 | 2024/3/22 9:52:34 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH191000506故障申请,麻烦RMA | ||||||||||||
| 2024032210094794-1 | ticket-202403210620 | 2024/3/22 14:32:36 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QDD故障申请,麻烦RMA | ||||||||||||
| 2024032200000724 | ticket-202403210590 | 2024/3/22 18:07:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N17A000012故障申请,麻烦RMA | ||||||||||||
| 2024032510096656-1 | ticket-202403240250 | 2024/3/25 14:27:32 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH197000251故障申请,麻烦RMA | ||||||||||||
| 2024032510097170-1 | 20240323000941 | 2024/3/25 20:25:25 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NVH2150C000V故障申请,请处理。 | ||||||||||||
| 2024032710098502-1 | ticket-202403220105 | 2024/3/27 9:31:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A563X21B0000Y2故障申请,麻烦RMA | ||||||||||||
| 2024032710098505-1 | ticket-202403220105 | 2024/3/27 9:32:30 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A563X21B0000ZJ故障申请,麻烦RMA | ||||||||||||
| 2024032710099142-1 | ticket-202403260065 | ET_DEULC-240329-001 | 2024/3/27 17:02:40 | XRT_DEULC2403290001 | 210231A5LLX20A0000SN | 210231A5LLX1960001VF | 7*24*4 | 2024/4/5 14:01:16 | 2024/4/2 12:00:00 | 2024/4/2 14:30:00 | 董佩明 | 210231A5LLX20A0000SN 模块RMA | ||||
| 2024032810099416-1 | ticket-202312190496 | EMYSLC-240329-001 | 2024/3/28 2:22:25 | XRMYSLC2403310001 | 210231A2SNH179000162 | 210231A2SNH15A000906 | 7*24*NCD | 2024/4/5 13:31:30 | 2024/4/1 9:30:00 | 2024/4/1 12:00:00 | 马来西亚-TM吉隆坡 | [腾讯RMA申请]网络设备电源210231A2SNH179000162故障申请,麻烦RMA | ||||
| 2024032810099507-1 | ticket-202403210034 | 2024/3/28 9:28:50 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8X164000029故障申请,麻烦RMA | ||||||||||||
| 2024032810099873-1 | ticket-202403270418 | ESHLC-240328-001 | 2024/3/28 14:11:24 | 1310000112774 | 210231A4PQH2210CG045 | 210231A4PQH2330CG00B | 7*24*NCD | 2024/3/28 14:30:25 | 2024/3/28 14:23:31 | 2024/4/2 10:06:00 | 杨益春 | [腾讯RMA申请]网络设备板卡210231A4PQH2210CG045故障申请,麻烦RMA |