| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024030806204 | ticket-202403080282 | 2024/3/8 17:46:58 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN174001163故障申请,麻烦RMA | ||||||||||||
| 2024030970015 | 20240306000177 | ENJLC-240309-001 | 2024/3/9 7:33:32 | SF1521378493719 | 210235A2NWP21600006T | 219801A345623AV000HD | 5*8*NBD | 2024/3/10 13:00:14 | 2024/3/10 12:44:03 | 2024/3/13 13:34:02 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP21600006T故障申请,请处理。 | ||||
| 2024031150324 | ticket-202401310212 | EMYSLC-240314-001 | 2024/3/11 9:32:59 | XRMYSLC2403140001 | 210231A3C4H177000017 | 210231A3C4H16C000009 | 7*24*NCD | 2024/3/21 16:01:27 | 2024/3/15 8:30:00 | 2024/3/15 9:30:00 | 马来西亚-AIMS赛城 | 板故障，麻烦帮忙RMA | ||||
| 2024031119129 | ticket-202401290366 | ENJLC-240311-001 | 2024/3/11 9:37:43 | KY4000314458697 | 210231ABV8H2180C023D | 210231ABV8H2170C02ML | 7*24*NCD | 2024/3/11 17:00:16 | 2024/3/11 16:49:41 | 2024/3/12 14:23:25 | 王家莉 | 板卡故障，麻烦帮忙RMA | ||||
| 2024031195823 | ticket-202403100224 | ECQLC-240311-001 | 2024/3/11 9:44:06 | 120396039 | 210231A4PQH2140C00TG | 210231A4PQH22A0CG034 | 7*24*NCD | 2024/3/12 13:30:33 | 2024/3/11 10:00:00 | 2024/3/11 12:33:05 | 左志琴 | 210231A4PQH2140C00TG 坏件申请RMA | ||||
| 2024031108447 | ticket-202403080356 | 2024/3/11 10:46:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001040故障申请,麻烦RMA | ||||||||||||
| 2024031245052 | ticket-202403080580 | 2024/3/12 15:11:51 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX18A0000FS故障申请,麻烦RMA | ||||||||||||
| 2024031314933 | ticket-202403120014 | 2024/3/13 16:47:35 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A2UVH198000077故障申请,麻烦RMA | ||||||||||||
| 2024031376523 | ticket-202403100180 | 2024/3/13 17:50:45 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N113000496故障申请,麻烦RMA | ||||||||||||
| 2024031474697 | ticket-202403140202 | 2024/3/14 11:48:21 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX213000H8X故障申请,麻烦RMA | ||||||||||||
| 2024031460607 | ticket-202403140022 | 2024/3/14 14:03:15 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A2UVH168000068故障申请,麻烦RMA | ||||||||||||
| 2024031549427 | 20240315000611 | ETJLC-240318-001 | 2024/3/15 10:29:11 | 120884108 | 210231A4WXX172000021 | 210231A4WXX2140P003X | 7*24*4 | 2024/3/19 15:30:27 | 2024/3/18 17:10:00 | 2024/3/19 10:00:00 | v_itguo(郭涛) | [腾讯RMA申请]网络设备风扇210231A4WXX172000021故障申请,请处理。 | ||||
| 2024031506539 | ticket-202403110548 | 2024/3/15 11:24:37 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH186000023故障申请,麻烦RMA | ||||||||||||
| 2024031553532 | ticket-202403150262 | 2024/3/15 17:27:48 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH20A000248故障申请,麻烦RMA | ||||||||||||
| 2024031533962 | ticket-202403120592 | EIDNLC-240315-001 | 2024/3/15 18:14:51 | XRIDNLC2403150001 | 210231A4XHH2220CG03H | 210231A4XHH21C0CG0L9 | 7*24软件服务 | 2024/3/22 15:01:33 | 2024/3/15 19:30:00 | 2024/3/18 10:30:00 | 印尼雅加达PDG | [腾讯RMA申请]网络设备板卡210231A4XHH2220CG03H故障申请,麻烦RMA |