| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024022928468 | ticket-202402290694 | 2024/2/29 17:35:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001647故障申请,麻烦RMA | ||||||||||||
| 2024030182920 | ticket-202402281092 | 2024/3/1 13:54:38 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PTH2230C004V故障申请,麻烦RMA | ||||||||||||
| 2024030121513 | ticket-202403010294 | ESHLC-240301-002 | 2024/3/1 15:17:33 | 1310000112543 | 210231A1U0N224000210 | 210231A1U0N23500099S | 7*24*NCD | 2024/3/1 16:00:34 | 2024/3/1 15:37:32 | 2024/3/2 8:01:00 | 杨燕珺 | [腾讯RMA申请]网络设备电源210231A1U0N224000210故障申请,麻烦RMA | ||||
| 2024030460936 | ticket-202403040132 | ESHLC-240304-001 | 2024/3/4 8:56:11 | 210235A2YL523CP000H4 | 5*8*NBD | 白二明 | 子卡槽位故障，替换设备 | |||||||||
| 2024030413072 | ticket-202403010142 | 2024/3/4 9:11:28 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX2160003R0故障申请,麻烦RMA | ||||||||||||
| 2024030462557 | ticket-202403010352 | 2024/3/4 9:12:21 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001875故障申请,麻烦RMA | ||||||||||||
| 2024030459421 | ticket-202403030280 | 2024/3/4 14:21:31 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000587故障申请,麻烦RMA | ||||||||||||
| 2024030423728 | ticket-202403020262 | 2024/3/4 15:17:48 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164000752故障申请,麻烦RMA | ||||||||||||
| 2024030505126 | ticket-202402260402 | 2024/3/5 10:43:28 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH174000721故障申请,麻烦RMA | ||||||||||||
| 2024030696437 | ticket-202403060020 | EHKGLC-240311-001 | 2024/3/6 8:44:28 | 2403110001 | 210231A5LLN1810014GK | 210231A5LLX2220000FJ | 7*24*4 | 2024/3/11 12:01:00 | 2024/3/11 10:40:00 | 2024/3/11 12:05:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A5LLN1810014GK故障申请,麻烦RMA | ||||
| 2024030745179 | ticket-202403070126 | 2024/3/7 14:09:24 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164002352故障申请,麻烦RMA | ||||||||||||
| 2024030786478 | ticket-202403070170 | 2024/3/7 17:30:11 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N161001782故障申请,麻烦RMA | ||||||||||||
| 2024030835288 | ticket-202403070114 | EBJLC-240308-001 | 2024/3/8 9:03:44 | 1810000100548 | 210231A4PQP22200G065 | 210231A4PQH2330CG007 | 7*24*NCD | 2024/3/8 9:30:36 | 2024/3/8 9:27:53 | 2024/3/8 11:00:00 | 李静 | [腾讯RMA申请]网络设备板卡210231A4PQP22200G065故障申请,麻烦RMA | ||||
| 2024030802713 | ticket-202403080084 | 2024/3/8 11:18:44 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH205000275故障申请,麻烦RMA | ||||||||||||
| 2024030855626 | ticket-202403080124 | EHKGLC-240308-002 | 2024/3/8 11:27:04 | 2403080002 | 210231A4PTB215000121 | 210231A4PTB225000121 | 7*24*NCD | 2024/3/8 14:30:27 | 2024/3/8 14:10:00 | 2024/3/8 15:20:00 | 香港-联通将军澳 | 板卡故障，麻烦RMA |