| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024021834729 | ticket-202402110300 | 2024/2/18 15:56:21 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH188000029故障申请,麻烦RMA | ||||||||||||
| 2024021816647 | ticket-202402110076 | 2024/2/18 16:56:07 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH207000258故障申请,麻烦RMA | ||||||||||||
| 2024021842044 | ticket-202402070488 | 2024/2/18 16:59:05 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH191000185故障申请,麻烦RMA | ||||||||||||
| 2024021918344 | ticket-202402170220 | ENJLC-240219-003 | 2024/2/19 17:29:27 | KY4000308231074 | 210231A4QGH213000072 | 210231A4QGX2280B0002 | 7*24*NCD | 2024/2/19 18:30:13 | 2024/2/19 18:14:35 | 2024/2/20 15:22:45 | 王家莉 | [腾讯RMA申请]网络设备板卡210231A4QGH213000072故障申请,麻烦RMA | ||||
| 2024022071309 | 20240209000088 | ESJLC-240220-002 | 2024/2/20 9:52:19 | 119352042 | 210231ABV7H209003244 | 210231ABV7N23A0000CY | 7*24*NCD | 2024/2/20 18:30:27 | 2024/2/20 18:27:39 | 2024/2/21 14:13:57 | v_honghgao(高虹) | [腾讯RMA申请]网络设备电源210231ABV7H209003244故障申请,请处理。 | ||||
| 2024022118055 | ticket-202402180314 | ENJLC-240221-002 | 2024/2/21 14:06:50 | 1310000112487 | 210231A4PQP22100G04B | 210231A4PQP22300G048 | 7*24*NCD | 2024/2/21 14:30:44 | 2024/2/21 14:27:27 | 2024/2/21 16:20:00 | 张伟华 | [腾讯RMA申请]网络设备板卡210231A4PQP22100G04B故障申请,麻烦RMA | ||||
| 2024022256664 | ticket-202402210598 | ENJLC-240222-002 | 2024/2/22 9:25:34 | 1880000088601 | 210231A2UVB225000029 | 210231A2UVB223000120 | 7*24*NCD | 2024/2/22 11:00:33 | 2024/2/22 10:45:29 | 2024/2/23 9:04:00 | 王家莉 | 210231A2UVB225000029 板卡申请RMA | ||||
| 2024022344322 | 20240207000297 | EGZLC-240223-001 | 2024/2/23 10:21:49 | 1310000103608 | 210235A2NVH20C000059 | 210235A2NV622AV00004 | 5*8*NBD | 2024/2/23 11:00:40 | 2024/2/23 10:42:41 | 2024/2/26 9:58:00 | v_iwbfeng(冯伟彬) | [腾讯RMA申请]交换机210235A2NVH20C000059故障申请,请处理。 | ||||
| 2024022401197 | 20240223000355 | ESZLC-240224-001 | 2024/2/24 10:27:57 | 1310000104749 | 210231A563X20A000245 | 210231A563N21600011H | 7*24*NCD | 2024/2/24 11:00:26 | 2024/2/24 10:58:43 | 2024/2/24 12:20:00 | v_yuyufeng(冯宇) | [腾讯RMA申请]网络设备接口模块210231A563X20A000245故障申请,请处理。 | ||||
| 2024022715362 | ticket-202402240484 | 2024/2/27 9:06:15 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN1940004ZM故障申请,麻烦RMA | ||||||||||||
| 2024022771160 | ticket-202402010786 | 2024/2/27 13:41:58 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX205000CS8故障申请,麻烦RMA | ||||||||||||
| 2024022764369 | ticket-202402250046 | 2024/2/27 18:02:50 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH183000124故障申请,麻烦RMA | ||||||||||||
| 2024022835539 | ticket-202402040594 | 2024/2/28 10:56:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX186000LBN故障申请,麻烦RMA | ||||||||||||
| 2024022934773 | ticket-202402260716 | EGZLC-240229-003 | 2024/2/29 9:37:45 | 1310000103674 | 210235A2NWP221000024 | 219801A345623AV000JN | 5*8*NBD | 2024/3/1 10:00:05 | 2024/2/29 10:15:00 | 2024/3/1 10:23:00 | 李权威 | [腾讯RMA申请]整机210235A2NWP221000024故障申请,麻烦RMA | ||||
| 2024022912582 | 20240227000332 | ESJLC-240229-002 | 2024/2/29 10:04:45 | 119352024 | 210231ABV7H209002600 | 210231ABV7N23A0000CQ | 7*24*NCD | 2024/3/5 9:01:02 | 2024/2/29 16:00:00 | 2024/3/1 10:00:00 | v_honghgao(高虹) | [腾讯RMA申请]网络设备电源210231ABV7H209002600故障申请,请处理。 |