| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024020634411 | ticket-202402050432 | 2024/2/6 15:19:08 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH184000018故障申请,麻烦RMA | ||||||||||||
| 2024020630762 | ticket-202402060402 | 2024/2/6 17:03:52 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167003704故障申请,麻烦RMA | ||||||||||||
| 2024020641141 | ticket-202402060284 | 2024/2/6 18:00:22 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX182000BV4故障申请,麻烦RMA | ||||||||||||
| 2024020883557 | ticket-202402060514 | 2024/2/8 9:22:30 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDH182000196故障申请,麻烦RMA | ||||||||||||
| 2024020813187 | ticket-202401310370 | ESZLC-240208-001 | 2024/2/8 16:44:53 | 1310000104727 | 210231A5LLX20C0000CP | 210231A5LLX2230000DX | 7*24*NCD | 2024/2/17 17:00:44 | 2024/2/8 23:28:00 | 2024/2/18 10:27:00 | 李仕彬 | [腾讯RMA申请]网络设备接口模块210231A5LLX20C0000CP故障申请,麻烦RMA | ||||
| 2024020820762 | 20240207000210 | 2024/2/8 23:04:47 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH209000814故障申请,请处理。 | ||||||||||||
| 2024020973720 | 20240207000196 | 2024/2/9 0:10:48 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEP20B000007故障申请,请处理。 | ||||||||||||
| 2024020963211 | ticket-202402060508 | ESZLC-240209-001 | 2024/2/9 15:15:34 | 1310000104726 | 210231A5LLX20C00011L | 210231A5LLX20B00004S | 7*24*NCD | 2024/2/17 17:00:44 | 2024/2/10 11:35:08 | 2024/2/18 10:27:00 | 李仕彬 | [腾讯RMA申请]网络设备接口模块210231A5LLX20C00011L故障申请,麻烦RMA | ||||
| 2024021035431 | 20240210000185 | 2024/2/10 14:36:01 | 5*8*NBD | [腾讯RMA申请]交换机210235A2NWP20A000097故障申请,请处理。 | ||||||||||||
| 2024021286017 | ticket-202402110174 | ESZLC-240219-001 | 2024/2/12 11:34:56 | 1310000104730 | 210231A2E4X2140001MJ | 210231A2E4X19A00020V | 7*24*NCD | 2024/2/19 11:00:37 | 2024/2/19 10:45:26 | 2024/2/19 12:30:00 | 张军艺 | [腾讯RMA申请]网络设备接口模块210231A2E4X2140001MJ故障申请,麻烦RMA | ||||
| 2024021266127 | ticket-202402090034 | EGZLC-240212-001 | 2024/2/12 12:40:09 | 1310000103500 | 210231A0A6X2090004Z3 | 210231A0A6X23500032J | 5*8*NBD | 2024/2/18 11:00:37 | 2024/2/12 14:39:00 | 2024/2/18 17:25:00 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A0A6X2090004Z3故障申请,麻烦RMA | ||||
| 2024021389880 | 20240213000112 | ET_USA(W)LC-240213-001 | 2024/2/13 5:52:43 | XRT_USA(W)LC2402130001 | 210231AE3DH20B000138 | 210231AE3DH2350H000Q | 7*24*4 | 2024/2/15 13:00:28 | 2024/2/13 9:30:00 | 2024/2/13 10:22:00 | v_izjshang(商钟杰) | [腾讯RMA申请]网络设备板卡210231AE3DH20B000138故障申请,请处理。 | ||||
| 2024021671870 | ticket-202402160114 | EHKGLC-240325-001 | 2024/2/16 10:24:45 | Q2403250001 | 210231A2KLX17B000255 | 210231A2KLX23B0C70ZP | 7*24*NCD | 2024/3/25 14:01:06 | 2024/3/25 13:50:00 | 2024/3/26 10:33:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A2KLX17B000255故障申请,麻烦RMA | ||||
| 2024021875303 | ticket-202402170042 | 2024/2/18 15:51:35 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH191000451故障申请,麻烦RMA | ||||||||||||
| 2024021891696 | ticket-202402110242 | ESHLC-240218-004 | 2024/2/18 15:55:29 | 1310000112506 | 210231A4UFX2110003YP | 210231A4UFX2060000YP | 7*24*NCD | 2024/2/18 16:30:15 | 2024/2/18 16:22:24 | 2024/2/19 10:43:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A4UFX2110003YP故障申请,麻烦RMA |