| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024013051585 | 20240129000070 | EKORLC-240130-001 | 2024/1/30 9:17:40 | XRKORLC2401300001 | 210231ABV7N2170000DH | 210231ABV7N215000016 | 5*8*NBD | 2024/2/1 14:30:25 | 2024/1/31 13:51:00 | 2024/1/31 13:00:00 | v_ijwen(文杰) | [腾讯RMA申请]网络设备电源210231ABV7N2170000DH故障申请,请处理。 | ||||
| 2024013005511 | ticket-202401290256 | 2024/1/30 15:51:01 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N157000175故障申请,麻烦RMA | ||||||||||||
| 2024013044848 | ticket-202401300664 | EGZLC-240130-001 | 2024/1/30 16:12:54 | 1310000103389 | 210231AF1CP21200002W | 210231AF1CP2140000BJ | 5*8*NBD | 2024/1/30 17:00:39 | 2024/1/30 16:48:15 | 2024/1/31 10:51:00 | 韦世江 | [腾讯RMA申请]网络设备风扇210231AF1CP21200002W故障申请,麻烦RMA | ||||
| 2024013114506 | ticket-202401301054 | 2024/1/31 14:22:40 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002883故障申请,麻烦RMA | ||||||||||||
| ticket-202401270032 | 2024/1/31 17:59:01 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH198000378故障申请,麻烦RMA | |||||||||||||
| 2024020128856 | ticket-202401250190 | EGZLC-240201-001 | 2024/2/1 9:37:17 | 1310000103450 | 210231AEW9H2180C00JF | 219803A00K623CV0001B | 5*8*NBD | 2024/2/1 11:30:30 | 2024/2/1 11:09:51 | 2024/2/2 9:29:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231AEW9H2180C00JF故障申请,麻烦RMA | ||||
| 2024020103449 | ticket-202401030572 | EGZLC-240201-002 | 2024/2/1 10:56:20 | 1310000103449 | 210235A2NWP213000175 | 219801A345623AV000JT | 5*8*NBD | 2024/2/1 11:30:30 | 2024/2/1 11:12:22 | 2024/2/2 11:59:00 | 冯伟彬 | [腾讯RMA申请]整机210235A2NWP213000175故障申请,麻烦RMA | ||||
| 2024020151893 | ticket-202401171120 | EMYSLC-240201-001 | 2024/2/1 11:34:38 | XRMYSLC2402020001 | 210231A2KLN17B000575 | 210231A2KLX2210000KK | 7*24*NCD | 2024/2/15 13:00:28 | 2024/2/3 13:10:00 | 2024/2/5 10:30:00 | 马来西亚-AIMS赛城 | [腾讯RMA申请]网络设备接口模块210231A2KLN17B000575故障申请,麻烦RMA | ||||
| 2024020187514 | ticket-202402010226 | 2024/2/1 13:32:52 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004073故障申请,麻烦RMA | ||||||||||||
| 2024020111838 | ticket-202402010352 | 2024/2/1 15:20:29 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N172000166故障申请,麻烦RMA | ||||||||||||
| 2024020123509 | ticket-202401280100 | EGZLC-240201-006 | 2024/2/1 17:03:24 | 1310000103443 | 210235A2NWP21300018P | 219801A345623AV000JZ | 5*8*NBD | 2024/2/1 17:30:41 | 2024/2/1 17:28:28 | 2024/2/2 9:29:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21300018P故障申请,麻烦RMA | ||||
| 2024020240061 | 20240131009293 | ESZLC-240202-001 | 2024/2/2 10:21:13 | 1310000104479 | 210231ABV7H207001705 | 210231ABV7N23A0000DR | 7*24*NCD | 2024/2/4 1:30:14 | 2024/2/2 13:00:00 | 2024/2/4 16:43:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]网络设备电源210231ABV7H207001705故障申请,请处理。 | ||||
| 2024020500758 | 20240205000203 | ESHLC-240205-001 | 2024/2/5 14:01:17 | 1310000112474 | 210235A2NWP21200002H | 219801A3456237V00022 | 5*8*NBD | 2024/2/5 14:30:48 | 2024/2/5 14:20:27 | 2024/2/6 10:51:00 | v_sjsnhuang(黄胜男) | [腾讯RMA申请]交换机210235A2NWP21200002H故障申请,请处理。 | ||||
| 2024020509291 | 20240205000184 | EBJLC-240205-002 | 2024/2/5 17:18:14 | 1810000100014 | 210231ABV7H213001702 | 210231ABV7N2360001C8 | 5*8*NBD | 2024/2/5 17:30:52 | 2024/2/5 17:29:03 | 2024/2/6 10:40:00 | v_ijlin(林景) | [腾讯RMA申请]网络设备电源210231ABV7H213001702故障申请,请处理。 | ||||
| 2024020590304 | 20240131009235 | EGZLC-240205-009 | 2024/2/5 18:38:25 | 1310000103564 | 210231A5CHH22C0C005Z | 210231A5CHH2360H001B | 7*24*NCD | 2024/2/5 19:01:02 | 2024/2/5 18:53:52 | 2024/2/6 14:50:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备电源210231A5CHH22C0C005Z故障申请,请处理。 |