| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024012224979 | ticket-202401210018 | 2024/1/22 15:32:36 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001244故障申请,麻烦RMA | ||||||||||||
| 2024012265148 | ticket-202401191106 | 2024/1/22 16:11:14 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH197000271故障申请,麻烦RMA | ||||||||||||
| ticket-202401170702 | 2024/1/23 11:59:20 | 7*24*NCD | [腾讯RMA申请]整机210235A3HEH2240CG02P故障申请,麻烦RMA | |||||||||||||
| 2024012339572 | ticket-202401191082 | EGZLC-240123-001 | 2024/1/23 12:00:45 | 1310000103285 | 210231A4PQH20B000358 | 210231A4PQH2210CG088 | 7*24*4 | 2024/1/23 15:30:12 | 2024/1/23 15:09:07 | 2024/1/24 10:01:00 | 马集杰 | [腾讯RMA申请]网络设备板卡210231A4PQH20B000358故障申请,麻烦RMA | ||||
| 2024012427420 | 20240122000185 | ESZLC-240124-001 | 2024/1/24 2:36:33 | 1310000104414 | 210235A2NWP20C0000W0 | 219801A3456237V00011 | 5*8*NBD | 2024/1/24 9:00:37 | 2024/1/24 8:57:01 | 2024/1/25 10:22:00 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20C0000W0故障申请,请处理。 | ||||
| 2024012587133 | 20231218000285 | EGZLC-240125-001 | 2024/1/25 9:39:17 | 1310000103312 | 210231AG7XP2210000CR | 210231A0QMH2210C02GV | 5*8*NBD | 2024/1/25 10:30:26 | 2024/1/25 10:15:34 | 2024/1/26 10:17:00 | v_ibqfan(樊宝强) | [腾讯RMA申请]网络设备电源210231AG7XP2210000CR故障申请,请处理。 | ||||
| 2024012516422 | ticket-202401240236 | 2024/1/25 11:50:02 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002274故障申请,麻烦RMA | ||||||||||||
| 2024012535721 | 20231218000280 | 2024/1/25 16:07:01 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231ABV7N21B0000LB故障申请,请处理。 | ||||||||||||
| 2024012666824 | ticket-202401250340 | 2024/1/26 9:37:44 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH185000283故障申请,麻烦RMA | ||||||||||||
| 2024012959575 | ticket-202401120632 | ECQLC-240129-001 | 2024/1/29 9:33:04 | 120398750 | 210231ABV8H20A001660 | 210231ABV8H2170C0273 | 7*24*NCD | 2024/1/29 10:30:43 | 2024/1/29 10:25:04 | 2024/1/29 11:50:00 | 杨丹凌 | [腾讯RMA申请]网络设备板卡210231ABV8H20A001660故障申请,麻烦RMA | ||||
| 2024012991336 | ticket-202401120682 | EGZLC-240129-001 | 2024/1/29 9:35:49 | 1310000103364 | 210235A2NVH213000160 | 219801A3436237V0001K | 5*8*NBD | 2024/1/29 10:30:43 | 2024/1/29 10:25:31 | 2024/1/30 9:42:00 | 周俊2 | [腾讯RMA申请]整机210235A2NVH213000160故障申请,麻烦RMA | ||||
| 2024012970097 | ticket-202401210450 | 2024/1/29 10:30:38 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B0K故障申请,麻烦RMA | ||||||||||||
| 2024012999342 | ticket-202401250186 | 2024/1/29 13:07:11 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH184000221故障申请,麻烦RMA | ||||||||||||
| 2024012953312 | ticket-202401261034 | 2024/1/29 15:28:44 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167003038故障申请,麻烦RMA | ||||||||||||
| 2024012906991 | ticket-202401270114 | 2024/1/29 15:29:44 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002156故障申请,麻烦RMA |